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Mazda of North Miami - Service Center

3.6

13 Lifetime Service Reviews

20700 NW 2nd Ave, Miami, Florida 33169

13 Reviews of Mazda of North Miami - Service Center

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July 11, 2018

"Awful"

- Benjamins

My lease was up, and I couldn't be more happy as I didn't want to deal with Mazda of North Miami Ever again, worst service, the manager I had to deal with was the worst, and he couldn't care less that I was an unhappy customer with the service I was being provided.

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Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Manny Funcia
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 06, 2018

"Thanks, Javier Valera!"

- AMS

Amazing customer service! It was, once again, the best experience ever shopping for a new car. I do recommend it and rest assure, I Will.

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Recommend Dealer
Yes
Employees Worked With
Javier Valera
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018 -

Mazda of North Miami responded

Thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We appreciate your recommendation, and if there is anything more we can do for you, please come back and see us any time! Take care! Best, Robert Kesser | rob.kesser@mazdaofnorthmiami.com | 305-297-7833

June 28, 2017

"A year has passed"

- Tony

Every time that I go to the dealer for service/maintenance I look for Yeica to say hi and to thank her for the service. It has been a very good year of service and I am very pleased with the professional way Yeica has treated me and my wife. we look forward to more business with Yeica. Also Lazaro from the service dept. has made the experience of service to be a pleasant one with a lot of knowledge to share. Thanks, Keep the Excellent work, Tony

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Recommend Dealer
Yes
Employees Worked With
Yeyca Quintero
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 04, 2017

"No integrity"

- JanetG

I just wanted to say that my encounter with Mazda of North Miami for the later part of December to early January has been something I will never forget. It's so funny how my sales person Javier was so trustworthy and left a positive impression that when my son needed to buy his first car we went to him again (not Jamaal) but because my encounter with you and what you represent, I will never buy or encourage anyone to buy anything from north Miami Mazda ever again. I am 43 years old and I have never met or dealt with any dishonest individuals has both of you before. Alex your credibility went out of the door when you made that phony call to my phone acting like you did not know I was at the store because I know Nelson already told you. Second thing you did was when you look into my face and told me that you spoke my son regarding the issues with my car knowing it's false. I guess if you were able to retrieve outgoing phone calls you would have heard that Nelson already told me the lies of how he explained to Jamaal alone and no one was there. I understand that it's a supervisor's job to protect his staff but maybe next time you should double check somethings before you approach the customer and make yourself appear like a true liar. Now Nelson, I guess it's easy to say anything on the phone to customers because after all it will always be their words against your especially knowing that at North Miami Mazda only incoming phone calls are recorded and not outgoing per your supervisor. ( If that is in fact true, which I believe it was just another one of Alex's lies, that is something your company need to change because it's just stupid) Nelson we both know that you lies to my son and when I call to complain you told me what you though I wanted to hear because you never expected me to take you up on the offer. You told me $125 and you also know that .You lied to me but I forgive you . I take it you are in a desperate situation and you may feel that you need to do whatever needed to make it. My advise to you is don't sell you soul for money , it's really not worth it. It's always better to have your reputation , remember money cannot buy that. I end 2016 with Mazda stealing $143 from me and started 2017 with Mazda stealing $214 . Please know that it will not make me any worst, my children will still eat everyday and it will not make your company any better. I will be around to see when you are exposed for the fraudulent phone calls and paper work you are doing. Customer not only want a good price , they also want businesses that they can trust. Mazda of North Miami cannot be trusted that is why Alex, it was worth my integrity to pay you the $214 to have your parts removed from my car than pay $192 to keep one motor. There is something call principles and integrity. Never will I do any form of business with your company again. To think I only came to your store because of 2 recalls on my car. You really need to do better.

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Recommend Dealer
No
Employees Worked With
Alex Rosales
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nelson Robles
December 15, 2016

"Erickson"

- Cars26

When it comes to servicing my car, I can always turn to Erickson. He is accessible and make sure I receive quality service. With Andrew Taylor and Erickson I could never go wrong.

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Recommend Dealer
Yes
Employees Worked With
Erickson
Dec 16, 2016 -

Mazda of North Miami responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Robert Kesser | rob.kesser@mazdaofnorthmiami.com | 305-297-7833

September 30, 2016

"Fantastic experience!"

- Galina

Fantastic experience with Devon Martin!!! We've tried several dealers before with chose Mazda North Miami, where Devon provided the most professional and helpful advice and experience. He is very knowledgeable about the product as well as every step of the process. It took us very short time to work out all the papers and we were ready to drive our new car. Excellent experience! Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Devon Martin
Oct 02, 2016 -

Mazda of North Miami responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Robert Kesser | Robert.Kesser@mazdaofnorthmiami.com | 305-297-7833

September 30, 2016

"Be Careful!!"

- MazdaMK

I brought the car in and dropped it off. Later the service rep called and said the car had several unrelated problems and began to rattle off parts and prices totalling $1800. Knew it was all lies and ran back and demanded the car back. Went to another Mazda dealer in Doral who tried to rip me off too for a grand, and got finally got the car repaired for under $400 at the dealer in Coconut Creek.

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Recommend Dealer
No
Employees Worked With
He's not listed here
Oct 02, 2016 -

Mazda of North Miami responded

I am concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. Hope to hear from you soon. Sincerely, Robert Kesser | Robert.Kesser@mazdaofnorthmiami.com | 305-297-7833

September 25, 2016

"Awesome Dealership and Good people!"

- Josephinpempines

Last month (8/16) my wife and I were looking at a very costly part to replace on our Mazda 3, But Arturo Chavarry and his service team are professionals, they handled everything perfectly. They worked with us and repaired our car very fast and treated us in a very fair and respectful manner and most importantly they showed how much they care for their customers! Also a shout out to our car sales lady, Yeyca Quintero!

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Recommend Dealer
Yes
Employees Worked With
Art Chavarry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 26, 2016 -

Mazda of North Miami responded

Thank you for the feedback! We are happy to hear of your positive experience and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Robert Kesser | Robert.Kesser@mazdaofnorthmiami.com | 305-297-7833

August 30, 2016

"World class customer service"

- Alfredo Aieta

I must say that every-time that I have visited the Service Department for my Mazda6i, starting from an interaction stand point that every single associate I ever spoke to was very knowledgeable, clear, polity and to the point. The expectations of the waiting time frame needed to work on the car was very accurate while in the interim the service adviser kept me constantly informed of my car's progress. I decided to write this post giving them 5 stars because in my personal experience I strongly believe that their management along with his team are doing a great job working hard when they have to deal with multiple personalities which is a factor that we as consumers don't even think about it. I thank you and applause the entire Service Department from Mazda of North Miami for keeping up with the excellent great job that you guys are doing. Sincerely, Alfredo A

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Recommend Dealer
Yes
Employees Worked With
Art Chavarry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alex Rosales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Winston Villegas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mr. Tony Garcia
Sep 01, 2016 -

Mazda of North Miami responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Best, Robert Kesser | Robert.Kesser@mazdaofnorthmiami.com | 305-297-7833

August 17, 2016

"Great"

- Yezenia Mendez

I had a great experience at this dealership. I would recommend this dealership to anyone. They were professional, and very attentive. And very patient. Thank you.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yeyca Quintero
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Winston Robertson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Rosenberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 18, 2016 -

Mazda of North Miami responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you. I will be sure to share your feedback with the entire team. Please let us know if we can ever help you in the future. Best, Robert Kesser | Robert.Kesser@mazdaofnorthmiami.com | 305-297-7833

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