I just wanted to say that my encounter with Mazda of North Miami for the later part of December to early January has been something I will never forget. It's so funny how my sales person Javier was so trustworthy and left a positive impression that when my son needed to buy his first car we went to him again (not Jamaal) but because my encounter with you and what you represent, I will never buy or encourage anyone to buy anything from north Miami Mazda ever again. I am 43 years old and I have never met or dealt with any dishonest individuals has both of you before. Alex your credibility went out of the door when you made that phony call to my phone acting like you did not know I was at the store because I know Nelson already told you. Second thing you did was when you look into my face and told me that you spoke my son regarding the issues with my car knowing it's false. I guess if you were able to retrieve outgoing phone calls you would have heard that Nelson already told me the lies of how he explained to Jamaal alone and no one was there. I understand that it's a supervisor's job to protect his staff but maybe next time you should double check somethings before you approach the customer and make yourself appear like a true liar.
Now Nelson, I guess it's easy to say anything on the phone to customers because after all it will always be their words against your especially knowing that at North Miami Mazda only incoming phone calls are recorded and not outgoing per your supervisor. ( If that is in fact true, which I believe it was just another one of Alex's lies, that is something your company need to change because it's just stupid)
Nelson we both know that you lies to my son and when I call to complain you told me what you though I wanted to hear because you never expected me to take you up on the offer. You told me $125 and you also know that .You lied to me but I forgive you . I take it you are in a desperate situation and you may feel that you need to do whatever needed to make it. My advise to you is don't sell you soul for money , it's really not worth it. It's always better to have your reputation , remember money cannot buy that. I end 2016 with Mazda stealing $143 from me and started 2017 with Mazda stealing $214 . Please know that it will not make me any worst, my children will still eat everyday and it will not make your company any better. I will be around to see when you are exposed for the fraudulent phone calls and paper work you are doing.
Customer not only want a good price , they also want businesses that they can trust. Mazda of North Miami cannot be trusted that is why Alex, it was worth my integrity to pay you the $214 to have your parts removed from my car than pay $192 to keep one motor. There is something call principles and integrity.
Never will I do any form of business with your company again. To think I only came to your store because of 2 recalls on my car.
You really need to do better.