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McCarthy Jeep RAM Chrysler Dodge
Lee's Summit, MO
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,781 Reviews of McCarthy Jeep RAM Chrysler Dodge
June 18, 2016
Tire rotation and aligment I have purchase several trucks and one SUV. We also have a nisson armada that my wife wanted. That was the reason for my visit Saturday. I have dealt I have purchase several trucks and one SUV. We also have a nisson armada that my wife wanted. That was the reason for my visit Saturday. I have dealt many times with your sales and service department. More
by Gary1946
Employees Worked With
Derrick Ross, Brandon Kinney
June 18, 2016
Service with a smile I dropped by to have the oil changed in my jeep without an appointment. I was number 12 in line and new I was going to be there for a minute. But unbe I dropped by to have the oil changed in my jeep without an appointment. I was number 12 in line and new I was going to be there for a minute. But unbeknownst to me the time spent there was less than an hour. The service people were so efficient in taking care of the customers. I was very impressed with how everything went More
by Marva38
Employees Worked With
Jesse Venzor
June 17, 2016
Painless process working with Rick Rick was a very helpful salesman and was very friendly. He did not try pressuring me into options / warranties I didn't want and need. I would definit Rick was a very helpful salesman and was very friendly. He did not try pressuring me into options / warranties I didn't want and need. I would definitely recommend working with Rick to my friends and family. More
by Rjquinn1987
Employees Worked With
Rick Rippy
June 16, 2016
Awesome I give it the rating because it was my first time buying a car and it was all hassle free. I left it all up to salesman and contacted me back with the I give it the rating because it was my first time buying a car and it was all hassle free. I left it all up to salesman and contacted me back with the exact car I was looking for More
by Nevaeh09
Employees Worked With
Les Saunders
June 16, 2016
OUTSTANDING SERVICE PERSONNEL The personnel working in the service department, esp. Gene, are top notch! They fix it right the first time and, on the one occasion when it was wrong The personnel working in the service department, esp. Gene, are top notch! They fix it right the first time and, on the one occasion when it was wrong, righted it immediately. I don't have to wait long and am always kept apprised of my car's status. We have purchased our last two cars from this dealership; service both our vehicles here & don't plan on looking elsewhere! More
by David Anthony Gilmore
Employees Worked With
Gene Hensley
June 16, 2016
Low pressure sales My husband and I saw a used car we wanted to test drive. I called Nathan and he had the car ready for us when we got there. We drove the car and wasn' My husband and I saw a used car we wanted to test drive. I called Nathan and he had the car ready for us when we got there. We drove the car and wasn't really sure it was what we wanted. Nathan was very perceptive and brought us in and showed us a new car for less money than the 2 year old car. Along with the lifetime warranty he sold us on the spot! Great deal on a great Grand Cherokee and didn't play any of the car sales games! Thank you Nathan! More
by Kathleen Willms
Employees Worked With
Can't remember the finance person....sorry, Nathan Ebbrecht
June 15, 2016
First Impression of the Service and Service Dept. June 14th, 2016 was my first visit to the service department since I bought my 2016 Jeep Wrangler on Feb. 2016. This was my first oil change service - June 14th, 2016 was my first visit to the service department since I bought my 2016 Jeep Wrangler on Feb. 2016. This was my first oil change service - appt. 6/14/16 9:30 am. I was greeted by Jeff Snyder - He was friendly and was interested in my vehicle and what needed to be done. I also requested that the service technician would install my mopar hood locking device to add additional security to my vehicle. I researched the installation processes - based on time and materials needed. I didn't have the heavy duty rivet gun - I was able to rent the tool from Blue Springs Rental for $12 for 3 hours. Based on the how to videos - it would take approx. 10 minutes or less to do the install. Very straight forward process. I was informed by Jeff that the technician estimated 2 hours’ worth of work to do the install. Yes, I was shocked and very annoyed for several reasons. I informed Jeff that I am not a stupid, a moron, or even naive to believe that 2 hours was appropriate for this simple task. I also again, mentioned that I researched the process online. And, there is no way it would take 2 hours to install. I asked if the same technician was going to do my oil change - he said YES. I stated that I didn't want that technician to do my oil change for several reasons. 1. He was incompetent - due to the fact it would take 2 hours to install a simple device. 2. He was unethical. 3. He was stealing / cheating me out of my hard earned money. 4. I didn't trust that he would do what was needed to my vehicle based on the above concerns. I do believe, if this technician quoted me 2 hours to do a simple function and charging the billable high rate to rip me off and pocket the money – I do believe, he is doing it to other customers and getting away with it. I question everything – there needs to be processes in place to where the service advisors need to question what the service technicians are quoting the customers. Jeff, should have questioned the 2 hours’ service charge, especially when I stated that it should only take max 15 minutes to install the hood locking device. I ended up paying only $20 for the service, which is fair. Based on the time and install process. I am a first impression and customer service kind of person – And, my first impression of the service department was very poor. Yes, I could go on, on other processes that need to be implemented based on my observations of my visit. I spoke to Troy, of what took place and he was very concerned and interested in my situation. More
by reeceho
Employees Worked With
Jeffrey Snyder, Troy Shaw
June 14, 2016
Express Lane Jonathan Schreimann has assisted me in my last few visits. He is professional and took good care of me and my car. I have had a few bumps in the road, Jonathan Schreimann has assisted me in my last few visits. He is professional and took good care of me and my car. I have had a few bumps in the road, but I've had nothing but excellent service with him. More
by KathyP
Employees Worked With
Jonathan Schreimann
June 13, 2016
Express Lane Quick, easy and extremely convient. I have been coming to LSDCJ for more than a couple years now and have never had a bad experience regarding service Quick, easy and extremely convient. I have been coming to LSDCJ for more than a couple years now and have never had a bad experience regarding service. More
by Rhodocro
Employees Worked With
David Ralph, Jonathan Schreimann, Gene Hensley
June 13, 2016
Professional , respectful and timely. Brandon was my advisor on my last visit (May 20th) he was very professional and respectful. He did not try to push unnecessary service and respected t Brandon was my advisor on my last visit (May 20th) he was very professional and respectful. He did not try to push unnecessary service and respected the time frame that I gave him, due to I had other appointments that day. I hope that this feedback as well as others will reflect on Brandon's overall work performance. Thanks again Brandon Job well done More
by Kingtuck
Employees Worked With
Brandon Kinney
