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McCarthy Jeep RAM Chrysler Dodge
Lee's Summit, MO
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,781 Reviews of McCarthy Jeep RAM Chrysler Dodge
June 12, 2016
Routine Scheduled Maintenance Brandon was my service person. He was very helpful and professional. Gave me information on my next required maintenance to keep from voiding my forev Brandon was my service person. He was very helpful and professional. Gave me information on my next required maintenance to keep from voiding my forever warranty. More
by Xanda816
Employees Worked With
Brandon Kinney
June 12, 2016
Service Jesse did a great job of greeting me finding out the problems I was having and assuring me I would be well taken care of. Jesse did a great job of greeting me finding out the problems I was having and assuring me I would be well taken care of. More
by BJ
Employees Worked With
Jesse Venzor
June 10, 2016
Jonathan s. Is 5 stars ! Goes above and beyond Jonathan S. In service is the best ! He gets a five star rating !! I came for a oil change and tire rotation and when I left I thought my car sounded Jonathan S. In service is the best ! He gets a five star rating !! I came for a oil change and tire rotation and when I left I thought my car sounded load but it was not till my husband heard it that I thought this is not right ! I drive a van and it sounds like a truck ! So I texted Jonathan and he told me to swing by it took me a week to swing by and when I did he lifted my hood and the service technicians FAILED to clip my air filter hood on ! It was completely loose . 5 stars for Jonathan the service advisor !! Zero stars on the mechanics !! BUT I WILL NEVER BUY A DODGE AGAIN . 2 nd van in last 3 years and the dodge vans are not made well at all More
by gigi
Employees Worked With
Jonathan Schreimann
June 10, 2016
Service Takes WAY TOO Long. No matter what the service department tells you, plan to have your car at the dealership for the entire day. Do not count on phone calls to offer upd No matter what the service department tells you, plan to have your car at the dealership for the entire day. Do not count on phone calls to offer updates. The people are super nice but the service is incredibly slow. Nearly EVERY service appointment has lasted double the time initially quoted. In fact, I was floored when my last oil change only took an hour. My latest appointment was at 9:30 and was quoted to be 1 1/2 hours. A little after 2:00, I called to give them an hours notification that I was coming to get my car. (This was after I called at noon to check on it.) Luckily they had it finished and ready for me. More
by KReviewer
Employees Worked With
Missy Shanahan
June 08, 2016
Service Came in for a oil change. Put car the garage area and went inside and stood. Nobody acknowledged me until finally Missy asked if I needed help. The Came in for a oil change. Put car the garage area and went inside and stood. Nobody acknowledged me until finally Missy asked if I needed help. There was no greeting. I was checked in and sent to the waiting area. After a while, I seen that my car had been brought out which meant to me that it must be finished and that I would be told. I waited. Finally, I asked the cashier about my car, she went to find my paperwork and keys were left on the service reps desk. She had someone lese close it out. After I left, I checked the car inspection sheet and noticed that there were some areas that were checked yellow. How come no one went over this with me and advised me the status? More
by Pepperdog1
Employees Worked With
Missy Shanahan
June 06, 2016
Service Derrick is always helpful and knowledgeable. Staff is friendly and accommodating. All was done in an acceptable time table. We always use them for our Derrick is always helpful and knowledgeable. Staff is friendly and accommodating. All was done in an acceptable time table. We always use them for our services and have never had issue, warranty or nonwarranty. More
by Jeep Jumper
Employees Worked With
Derrick Ross
June 05, 2016
repaired cover on control on drivers seat Jesse Venzor has been advisor on both of my chrysiers since 2009 and iam very pleased with his knowledge and eagerness to service me he is always very Jesse Venzor has been advisor on both of my chrysiers since 2009 and iam very pleased with his knowledge and eagerness to service me he is always very pleasant and infomative of things I need to know regarding both my cars. More
by kscash
Employees Worked With
Jesse Venzor
June 05, 2016
Best Car Buying Experience EVER! We bought a car today, and it was the best car buying experience we've ever had. My husband contacted Les on Friday to let him know which cars we had We bought a car today, and it was the best car buying experience we've ever had. My husband contacted Les on Friday to let him know which cars we had been researching online and when we would be coming to look at them. My husband said Les was so personable on the phone he knew he was going to like him right away. He was right! When we arrived on Saturday morning Les was ready for us with the cars we requested to look at and a great big smile. He was very friendly and easy to talk to. Les was also patient and answered all of our questions. After our test drive we knew we had found the car for us. The rest of the buying process was as smooth and positive as the first part. Les was with us every step of the way keeping us informed and making sure we understood all of our options. When it was time to meet with Chris in finance he was as friendly, patient, and helpful as Les. Both people were very informed and helped make it a positive experience. While we were doing paper work the finishing touches were being put on the car we were buying and it was ready to when we were finished. It was s wonderful experience and we look forward to returning to the dealership for future purchases or business when needed. More
by chowerton
Employees Worked With
Les Saunders, Chris Smith
June 05, 2016
Oil change, tire rotation They went out of their way to make my visit timely and pleasant and were very courteous. Made my time valuable to them and for that I thank them. They went out of their way to make my visit timely and pleasant and were very courteous. Made my time valuable to them and for that I thank them. More
by Rose Minnis
Employees Worked With
Cashier at service desk was exceptional!, Jeffrey Snyder
June 04, 2016
Courteous and polite service. Service was quick and accurate. Polite staff took the extra step to make sure that all my questions were answered. Waiting area was very clean and w Service was quick and accurate. Polite staff took the extra step to make sure that all my questions were answered. Waiting area was very clean and we'll accommodating. More
by Chieflute
Employees Worked With
Missy Shanahan, Gene Hensley
