Betten Baker Chrysler Dodge Jeep Ram of Big Rapids

My daughter bought a vehicle from Betten Baker about 2 months ago. She’s only made one payment on it and already has to replace the engine. I contacted them and they aren’t willing to do anything to make months ago. She’s only made one payment on it and already has to replace the engine. I contacted them and they aren’t willing to do anything to make it right. They state they inspected it prior to selling and there was nothing wrong with it. However, the damage done to this engine was due to being run out of oil several times, which hasn’t even had time to do. They clearly saw an opportunity to take advantage of a young lady that knows nothing about vehicles and jumped on that opportunity. More

This dealership service is the worst I’ve ever had.Van This dealership service is the worst I’ve ever had. Van went in for 60k maintenance . Transmission flush and front brakes( but I asked for all brakes This dealership service is the worst I’ve ever had. Van went in for 60k maintenance . Transmission flush and front brakes( but I asked for all brakes to be checked). 2 days later there was transmission fluid all over my driveway . Took van back in and they repaired the leak. 6 months and 9k miles later the rear brakes went out and it cost $1200 to fix. I have moved so I called to speak with the service manager. Was told thier phones were out…. Same story I was told 6 months earlier. Left a VM , but got no call back. I would avoid Betten Baker at all cost if you need reliable vehicle repair More

We have been servicing our Challenger with Betten Baker in Big Rapids since it was new. Oil Changes, Maintenance, all had been good until we brought it in for an actual issue. They couldn't diagnose the co in Big Rapids since it was new. Oil Changes, Maintenance, all had been good until we brought it in for an actual issue. They couldn't diagnose the complaint the first time, nor did they have loaners when we called and asked to schedule. We brought it back again, without a loaner of course, and said they couldn't diagnose it but ordered parts for the concern that they thought would fix it. This was months and months ago and we haven't gotten a single call saying that the part was in. We call parts and service and get nothing but voicemail and no call back. This issue was warranty and well within the 3/36k, but now its been so long that the vehicle is almost out of warranty and still the problem persists to the point the vehicle isn't safe to drive. We are now trailering it an hour away to have it serviced before the warranty runs out at another dealer who scheduled us with a loaner and actually answers the phone. We will no longer be servicing any of our vehicles or family members vehicles with Betten Baker in Big Rapids. Such a disappointing experience. Stay clear of this CDJR dealer, make the drive to somewhere else that actually wants to help you. More

Very poor! Luke Smigiel Ran 9 hard checkS on my credit Very poor! Luke Smigiel Ran 9 hard checkS on my credit without even consulting me! This really put a hurt on my score. I had recently spent the last Very poor! Luke Smigiel Ran 9 hard checkS on my credit without even consulting me! This really put a hurt on my score. I had recently spent the last 8 months working hard to raise my score over 100 points. He also doesn’t know how to take no for an answer. Very unprofessional! More

Save yourself the hassle and get your car somewhere else. I purchased my car 3 months ago and I have been in there over 10 times dealing with being charged for fees. I even had to go check with the Secretary I purchased my car 3 months ago and I have been in there over 10 times dealing with being charged for fees. I even had to go check with the Secretary of State to get missing paperwork. When I asked for help I was juggled around with no answers given. Overall bad experience. In the end, Scott helped me out to make sure I was set. But Overall terrible experience. More

Dishonest, Fraudulent, Doesn't do ask Consumer asks. I mean if you want a nice vehicle and other dealers couldn't get you in it go here. They'll bloat your income (in my case by almost triple) without y I mean if you want a nice vehicle and other dealers couldn't get you in it go here. They'll bloat your income (in my case by almost triple) without you even asking them too, just to make the sale. They don't stick to the debt to income ratio. They ran my credit 7 times after specifically asking my salesman to run it once and done. Debt to income ratio is there to protect the consumer from getting too deep, and the financier from over extending credit. This dealership does not care, and does not abide by that. Sure I signed the loan app, the last one in the pile of paperwork you sign at the end, and they sure as xxxx did not say "oh and by the way we fraudulently bloated your income to make a sale." prior to signing anything. What happens to the other 6 acts of fraud they committed prior to finding a lender to bite. Yes I do have proof of everything. More

Great job!!! Ask for a truck and they found it and went 1200 miles and got it for us. Will by their again and recommend to others. Ask for a truck and they found it and went 1200 miles and got it for us. Will by their again and recommend to others. More

Awesome people and service The people there are very friendly and helpful, would highly recommend this dealership to friends and family, fast and easy to deal with a wonderful The people there are very friendly and helpful, would highly recommend this dealership to friends and family, fast and easy to deal with a wonderful experience More