The sales rep (Josh) lacked integrity and professionalism. In addition, a new car sales rep should know the flagship brand vehicles details (i.e. I asked if the car had a timing belt or timing chain – he answered by asking me which was better, and when I answered he said “oh, that one”). I had already done the research on the vehicle I wanted, McGee had the exact model and color I wanted – this should have been the most trouble-free new car purchase once price had been negotiated; it was not.
This was far from my first new car purchase; I’m over 50. I had come in pre-approved through a CapitalOne program (that McGee is a member), but the finance department ran my credit against numerous creditors for no justifiable reason, as I said that I would go through GM Financial if approved at the time I signed the sales agreement. There was no reason to slam my credit with multiple hard inquiries (causing a negative impact on my credit score). I also made a deposit on the car that was never applied to the final purchase. I finally had to go directly to my credit card company to put in a claim to get my money back (after being told multiple times by the dealer that this would be credited back to me). The credit card company was very good to deal with, and I am now whole on the deposit thanks to CapitalOne – not the dealer.
It took a few days for the dealer to register the car for me, so I had to wait a few days to take it home (this was understandable). However, when I arrived to pick it up I was told they could only locate one key, and that they would order me another and I would have it in a few days (they would mail it to me, as I live over an hour away); it took a month. I had to call multiple times each week asking where the key was, and each time I was lied to by my sales rep (too many excuses to list here, I ended up hanging up the phone on the sales rep). I finally called parts directly and was then informed that a key had “just been” ordered under my name (after a month of me calling); and then I was informed that it could not just be mailed to me as I was told because it had to be configured with the car onsite. Finally, the part arrived at the dealership a few days later and then I had to beg to get the service set up to do it on a schedule that would work for me. Again I was traveling over an hour to have them do it - something that should have been taken care of when I first picked it up (after all it was a brand new car, < 50 miles on it.
I am pleased with the car, and I did end up getting a good price (after I walked out on their offer, and they called me the next day to accept the one I made them). In retrospect, I should have bought it closer to home; even if it wasn’t a perfect vehicle match, or cost me a bit more. The unnecessary time spent traveling back and forth over numerous days, and the amount of hours I had to put into calling the dealer on issues was not worth the savings - not once did the dealer reach out to me in a proactive way to resolve the issue(s), I had to make all the calls to them. They did offer ‘free’ a year or two scheduled maintenance with a new car purchase (equates to about 2 free oil changes) – no way I would ever go back to them for anything. I’m glad that I’m done with them forever – and I will be telling everyone I know to avoid McGee Chevrolet in Raynham MA.