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McGee Toyota of Dudley

4.1

23 Lifetime Reviews

191 West Main Street, Dudley, Massachusetts 01571 Directions
Sales: (508) 943-7474

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23 Reviews of McGee Toyota of Dudley

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July 08, 2016

"Buyer beware"

- scott slaski

Disingenuous price negotiating, lack of full disclosure, misleading information and coarse customer relations. I recently purchased a Certified Pre-owned Rav 4 from this dealership for which I traded in an older used vehicle. The original quote for my trade in $1800 below the $6000 KBB value. After minimal shirking on my part and only a few minutes their offer was upped by $1200. Thank you for letting me know right up front you are clearly out to rip me off. An additional sour note, upon closing of the sale I am handed 1 factory key. Never in the process of the purchase was it disclosed that there was a missing key. I ask where is the 2nd factory key that comes standard with any vehicle and am told there is only one. The salesman informs me the burden of acquiring the 2nd key is on me. I later ask him in the company of the sales manager Shane whether or not I can get some type of voucher for getting the 2nd factory key because they are so expensive and Shane tells me that he will provide me a key at no charge at a later time. My wife goes to pick up the key and is handed a non factory valet key, contradictory to what Shane led me to believe. Upon asking for clarification I am told over the phone that because Toyota doesn't explicitly require a CPO vehicle to be provided with 2 keys that they are not responsible for providing them or disclosing whether or not 1 is missing. When I ask why the dealer wouldn't feel obligated to inform a customer that they will not be providing a standard part of the vehicle that will cost the customer several hundred dollars their response is to spew contractual language from the CPO pamphlet. To top things off upon expressing my dissatisfaction to the key predicament a different sales manager hung up on me. Steer clear if you are looking for transparency and cordial relations.

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Recommend Dealer
No
Employees Worked With
Andrew Murray
March 09, 2016

"Poor Customer Service"

- Appauled

We bought a car on Friday and it went fine, though questions about down payment went unanswered and blown aside as though we didn't say anything. Signed paperwork on Monday after waiting for an approval. Tuesday it wasn't registered and finally Wednesday it was ready but we were told we couldn't pick it up because the salesman left at 4. When asked if the salesman could stay a little longer so we could pick up the car, it was a prompt no. Now we have to come in tomorrow and miss work because the salesman and sales manager refuse to convenience the customer. Never coming here again nor getting service from them. Do not buy from here unless you wanna deal with rude sales.

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Recommend Dealer
No
Employees Worked With
Dominic
February 03, 2016

"Wouldn't buy a toyota any place else."

- john123

My wife and I have bought 7 new cars at this dealership thru the years. Sales and service department are the best in the business. Never a problem at McGee. John Wolak Webster Ma

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Recommend Dealer
Yes
Employees Worked With
Sean Foley and Mark Stuart
3
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