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McGovern Ford at Drum Hill

Lowell, MA

4.9
172 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 172 reviews

April 24, 2024

Thank you to Robert Keenan and McGovern Ford for making the purchase of our 2019 Chevy Express van so convenient. Robert's follow through was excellent and the experience could not have been more pleasant. More

by tools
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know that Robert and our team at McGovern Ford Lowell made your Chevy Express van purchase a pleasant experience. We appreciate the positive feedback, thank you!

April 24, 2024

Always a pleasure. Carlos Borges is very knowledgeable, kind and professional. Service is always excellent as well. More

by Maryma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

McGovern Ford at Drum Hill responded

Maryma, we're delighted to know that Carlos and our team at McGovern Ford Lowell consistently provide you with excellent service. Thanks for your support!

April 13, 2024

Always do a great job servicing my vehicle. Very happy with the way they get you home and back again when the service is completed. More

by cassidy.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

McGovern Ford at Drum Hill responded

Cassidy, we're delighted to know you've had positive experiences with our service department at McGovern Ford Lowell. Your satisfaction is important to us, and we appreciate your trust in our team for all of your vehicle needs!

April 11, 2024

i had a recall lisa and carlos took care of everything they were easy to work with.sometimes working with the advisers can be very intimidating. Not with these guys they took care of everything More

by Pfinnegan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Houle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Apr 12, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know that our team at McGovern Ford Lowell made your recall process smooth and stress-free. It's always our goal to provide top-notch service, so it's great hearing this feedback!

April 06, 2024

We were seen promptly And all of our questions were answered! I appreciated the exceptional customer service and connection provided by Robert. More

by Meagan Painter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to know that you received prompt and exceptional service at McGovern Ford Lowell. Robert will be pleased to learn of your positive feedback. Thanks for choosing us!

April 05, 2024

I had an Excellent experience with Robert K. I felt good about the response time to my questions and needs; I felt heard. Thank you, again. More

by lindapappas54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

McGovern Ford at Drum Hill responded

We're so glad to know that Robert was able to assist you promptly and effectively at McGovern Ford Lowell! Thanks for sharing your kind words with us - happy driving!

March 25, 2024

Robert Keenan is the most professional, kind, caring person I’ve ever come across in any capacity. He cares about what I need, and doesn’t stop until it’s been done. I got the car that I needed- and mor More

by DIvey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to know that Robert's professionalism and dedication made your experience at McGovern Ford Lowell a memorable one. We always strive to meet our customers' needs, so it's great you found the perfect car with us! Thanks for recommending us - we appreciate it!

March 20, 2024

I was very impressed with Robert's professionalism. We never felt rushed and he seemed to genuinely care about our needs. More

by dodggnvs04
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to know that Robert's professionalism left a positive impression on you at McGovern Ford Lowell. We always strive to provide an unrushed, caring service for our customers. Thanks for the review!

March 19, 2024

Service was well completed on time Carlos was excellent in keeping me well informed 5 ⭐️’s More

by Cazzie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

McGovern Ford at Drum Hill responded

It's great to hear that Carlos delivered a five-star experience! Thanks for stopping in at McGovern Ford Lowell for service and we'll see you next time.

March 15, 2024

Robert have been really helping me with tax documents for my ev. Really appreciate the help. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

McGovern Ford at Drum Hill responded

Aaron, we are happy to hear that Robert was helpful with your EV documents! Thanks for sharing with the McGovern Ford Lowell team. We appreciate your five stars!

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