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McGrath Nissan
Elgin, IL
109 Reviews
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109 Reviews of McGrath Nissan
July 08, 2015
Best car buying experience ever!! Mollie was knowledgeable, down to earth, understating and funny!! Our whole family came in to look at cars and we ended up buying a SUV from MollieMc Mollie was knowledgeable, down to earth, understating and funny!! Our whole family came in to look at cars and we ended up buying a SUV from MollieMcGrath. We loved her. We would highly recommend Molly and the McGrath dealership! More
by Lasvegas1
Employees Worked With
Mollie McGrath
Helpful July 07, 2015
High prices, low trades, and arrogant sales manager Went in w a friend to work a deal on a 2015 Rogue. Long story short... Manny, the sales manager was disrespectful, cursed, and showed me where the doo Went in w a friend to work a deal on a 2015 Rogue. Long story short... Manny, the sales manager was disrespectful, cursed, and showed me where the door was. I said nothing to deserve such derogatory treatment. Went to M'lady Nissan in Crystal Lake and received $1000 better deal on new car and $1700 more on trade in value. Manny shoes no professionalism, and I can understand why their dealership was empty while M'lady had a line 5 or 6 deep for customers to sign paperwork. Don't waste your time at this dealership. In my opinion they try to belittle you then make you you feel like you're unwelcomed. Hey McGrath, go find a new Sales Manager..., I bet you would sell a lot more cars More
by Don'tbuyfrommcgrathnissan
Employees Worked With
Manny Crisostomo
June 15, 2015
Refused to acknowledge campaign of recall for fuel gauge Service department rude and would not listen to the fact that I had letter from Nissan North America INC-- addressed to me with my car, my vin number, Service department rude and would not listen to the fact that I had letter from Nissan North America INC-- addressed to me with my car, my vin number, my address stating that there was a recall that would be paid for by Nissan for the fuel gauge displaying the wrong amount of fuel. My car ran out of gas due to this same issue as it was showing 77 miles to empty when it ran out of gas. They insisted nothing in their system and would not even look at the mailing or call corporate to see what I was talking about and they would only look at it for service fee of $130 and then I can pay to fix whatever the problem is. UNACCEPTABLE.... No accountability at all on their part. More
by MamaFieds
Employees Worked With
Kane and one other service rep-- cannot recall his name as I was livid-- Eric-- maybe?
May 27, 2015
A great car buying experience We were in the market for an all wheel drive vehicle to replace our hail damaged (totaled) Nissan Murano. We haul a travel trailer and wanted somethi We were in the market for an all wheel drive vehicle to replace our hail damaged (totaled) Nissan Murano. We haul a travel trailer and wanted something with more towing capacity. After test driving several brands our search was narrowed to the Pathfinder or a Ford explorer. We chose the pathfinder because we liked the ride and the amenities it offered. WHY McGrath.... Every dealership we visited, including Woodfield Nisson, were either pushy, or seemed disinterested in our specific needs. (and, apparently our business !). Our McGrath experience was relaxed, un pressured, easy and, relatively quick from start to finish. Our salesman, Tony Bochenek, was nothing short of excellent ! Tony, unlike the other salesmen/dealerships we encountered, was extremely knowledgeable of all the Nisson line and their amenities. He demonstrated several Nisson vehicles that would fit our needs. And, when we decided on the Pathfinder, he made sure we understood every feature it had to offer, including the 5 yrs of free oil changes ( Woodfield offered 3) and free car washes. They, of course, located the exact color and amenity package we desired. The finance manager, in past car buying a long drawn out experience, was a waalk in the park, taking under 1/2 hour. With all the discounts, rebates,and 0% financing included ! Plus, Tony, after the sale, set up the bluetooth for the phone and Pandora as well as the ipod and ipad links and garage door opener. McGrath, and our salesman Tony, made our new car purchase a WONDERFUL experience ! More
by R.D. Burns
Employees Worked With
Tony Bochenek
May 11, 2014
nissan purchase great experience on my vehicle pruchase everybody was great friendly and helpful ... thank you very much and i would recommend mcgrath nissan for sure great experience on my vehicle pruchase everybody was great friendly and helpful ... thank you very much and i would recommend mcgrath nissan for sure. made me feel comfortable awesome experience! More
by joybird
Employees Worked With
Manny Crisostomo
May 11, 2014
friendly staff thank you for making my visit to your dealer very pleasant. my honda lease will be done next month june 2014 and the next vehicle i will purchase wil thank you for making my visit to your dealer very pleasant. my honda lease will be done next month june 2014 and the next vehicle i will purchase will be the nissan maxima and yes of course i will purchase it at mcgrath nissan. thank you for making my visit to you dealer very pleasant and professional thanks to all the friendly staff More
by joybird
Employees Worked With
Manny Crisostomo
May 06, 2014
Thanks, McGrath! Just wanted to commend the folks at McGrath Nissan for making my car purchase simple and easy! I will recommend friends and family for sure!!! Just wanted to commend the folks at McGrath Nissan for making my car purchase simple and easy! I will recommend friends and family for sure!!! More
by rdpg78
Employees Worked With
Everyone
May 04, 2014
McGrath Nissan in Elgin, IL. Highly recommended! McGrath Nissan! Professional & knowledgeable staff! Lindsey called about the inventory! Great Chevy Suburban purchased from Sales Consultant Neil. McGrath Nissan! Professional & knowledgeable staff! Lindsey called about the inventory! Great Chevy Suburban purchased from Sales Consultant Neil. Sales Managers Jeff & Manny great financing & rate! More
by JulietL
Employees Worked With
Neil Sales Cosultant, Lindsey Internet Consultant, Manny Crisostomo, Jeff Marcus
May 01, 2014
McGrath Nissan in Elgin Fail My wife had an accident January 28, 2014 and the insurer of the other car unfortunately has a second rate insurance company called Safeway. Her insure My wife had an accident January 28, 2014 and the insurer of the other car unfortunately has a second rate insurance company called Safeway. Her insurer provided us with their garage list of auto body shops which we researched and found that all the body shops in our area had poor reviews from other customers. We decided to take our 2013 Nissan Rogue to McGrath Nissan in Elgin, IL. You may not know this, but you have the right by law to take your vehicle to any body shop. We selected McGrath Nissan of Elgin because of the work they did from a previous accident and we were very satisfied, unfortunately this time it turned out to be the worst experience I have ever dealt with in my life. I hope this article will inform other potential customers to stay far away from this dealer on all fronts – Sales, Repairs and especially the body shop. We called McGrath Nissan in Elgin and spoke to Charles the manager of the body shop. Charles informed us that they were extremely backed up due to the winter we had and wouldn’t be able to start the body repairs until February 24th. That’s almost 4 weeks from the date of the accident. The time finally arrived and we received no call from Charles at McGrath Nissan in Elgin. We called Charles and he just gave us the run around for more than a week. Finally we escalated this to upper management and spoke to Keith and then Michael. We were informed that Charles was fired because of work that was left untouched such as estimates not completed, work assigned never started, etc. Michael said he would take care of us but we would have to wait until April 10th. We were just beside ourselves that we had to wait another 3 weeks to get our 2013 Nissan Rogue repaired. The accident occurred on January 28th and it just doesn’t get better. I called the body shop the first week of April to see how they were progressing and Michael at McGrath Nissan in Elgin informed me that they would be ready to take the car on April 7th. We dropped the car off with the check we received from Safeway Auto Insurance. Here’s where McGrath fails miserably. We were told that the repair would take up to 6 days if the original estimate was correct. Unfortunately the duration was much longer because Safeway under estimated the cost of repairs. Michael informed us he would handle everything with Safeway Auto Insurance on getting additional money to correct the body work needed for our 2013 Nissan Rogue. On Tuesday, April 22nd almost 2 weeks later I called Michael for an update and he said he is trying to get everything completed by Thursday, but it could take until Friday, April 25th. I called Friday and Michael informed me that the car was all painted and they only needed to buff it and detail the entire car as promised, but it would not be ready until Monday, April 28th. I called Monday and left two messages with no call back until 1:20 PM which was more than 2 hours later. I finally had enough and drove down to McGrath Nissan in Elgin to check things out for myself. I arrived at McGrath Nissan in Elgin at 1:45 PM CDT and ask to see my car and Michael informed me that customers are not allowed in the body shop. I was persistent and he finally walked me to where my car was parked. The body shop was an absolute mess and it looked like something from the TV show Sanford & Sons Garage. Our 2013 Nissan Rogue was not ready for buff and a full detail, in fact the bumper was still off the car, there was a new scratch in the left rear quarter panel and the car was outside and had bird droppings on it. I was just at a loss for words and couldn’t believe that Michael was dishonest after all we went through with Charles. If Nissan Corporation doesn’t react and do something to correct this business, it would be very shocking from one of the best automobile manufacturers we know today. McGrath Nissan in Elgin failed on all points and as a longtime customer at McGrath Honda I couldn’t believe that this brand had an ugly side. I called Keith the manager and or GM at McGrath Nissan in Elgin. I left a message Monday late afternoon and he did call me on Tuesday at 9:20 AM. I told Keith in detail everything I stated in this article and how disappointed I was for being misled about the status of the car from Michael the manager of the body shop. Keith said he would talk to Michael to get his side of the story and then call me back. Keith called and explained much of the delay was the negotiation with Safeway Auto Insurance which I already knew but that doesn’t explain why Michael over promised and under delivered. I am sure this is not McGrath’s first rodeo with second rate insurance companies. Keith advised that our 2013 Nissan Rogue would be completed today (Tuesday) at 3:00 PM which includes fully assembled rear bumper, buff, scratch removed form left quarter panel and fully detailed. I advised Keith not to rush and that we would pick the car up on Wednesday. The wife and I arrived at 3:20 PM CDT. No Michael, No Keith. I wasn’t surprised by their absence; it’s an admission of guilt. The lady who was there to fill in had no clue. I noticed the buffed out scratch on the left quarter panel was visible. After all we went thought you would think they would have made sure this minor issue was fixed. I gave them an extra day to do the job right! McGrath Nissan of Elgin is NOT A BODY SHOP! They put parts together and that’s pretty much it. Any top notch body shop wouldn’t blink an eye at a minor imperfection. The lady at McGrath Nissan of Elgin (and I promise to get her name) told us that Michael was at a funeral. Sorry for your loss but where I come from a funeral is the final day of rest so what does that have to do with why we waited over 2 months to get our vehicle in YOUR SHOP and waited over 3 weeks for a rear bumper repair? Keith you called me and said that you do not blame Michael for what happened, of course not, why would you? The customer should wait 2 months and wait another 3 weeks because that’s what you think is good customer service. We also had to pay over $570 for car rental though we will get most of that back, but not all of it. You are killing the McGrath Brand. More
by FrankJovine
Employees Worked With
Michael Bock, Keith Kowalcyzk
May 01, 2014
Disgusting Experience ever in entire car buying experience Manny Crisostomo is the rudest person I ever dealt with. I am an existing customer of McGrath Acura so decided to go over to Elgin McGrath Nissan to c Manny Crisostomo is the rudest person I ever dealt with. I am an existing customer of McGrath Acura so decided to go over to Elgin McGrath Nissan to check out Nissan rouge with my brother. When we walked in, there were few sales associated walking around and nobody bothered to even greet us or ask what we were looking for. Finally when I approached a guy who was standing by the desk and working on the computer and he happened to be the sales manager Manny Crisostomo. I have been to several dealerships in my 6 new car buying experience and I must say I never experienced such an unfriendly person. He asked us what we are looking for, when we started telling him what we are looking for he was least bothered in what we were saying and continued working on his computer. And the worst part was when we told him about an ad from another dealership which listed an aggressive sale price for the Car, His response was Sickening he was like Just go buy it from there and started making jokes about it with his colleagues around him. He even called out at another manager who was sitting across from him and said, Look these guys are getting such and such car for this price and they all started cracking up as if they wanted to make us feel embarrassed.. This is the lowest level of customer service one can get ... I am so disappointed, I am going to talk about this experience to as many people as possible and write about this experience in every review site possible to make sure that any future customers thinking of going to Nissan Elgin should rethink their decision because of such low standard of customer support and hospitality.... More
by ansr771
Employees Worked With
Manny Crisostomo
