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McKie Ford Lincoln
Rapid City, SD
50 Reviews
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50 Reviews of McKie Ford Lincoln
Helpful February 16, 2022
So I was on a snowmobile trip out to the Black Hills of SD. Around 10 miles east of Rapid City SD I began having trouble with my 2019 Ford f 150. So we pulled into McKie ford dealership to have them take a SD. Around 10 miles east of Rapid City SD I began having trouble with my 2019 Ford f 150. So we pulled into McKie ford dealership to have them take a look at it. To much my surprise very rude along with no customer service they told me in a nutshell to bad so sad. They wouldn't be looking at my pickup for about a month. I get it I'm on vacation with my cousins and uncle I don't and never expected to get right in. But you're telling me nothing you can do for 3-4 week's....WOW great customer service then I have a salesman hounding me and shadowing me wanting me to trade it in on a new pickup. No concern about our vacation just about making a buck I told him if I couldn't get service done at a Ford dealership on my Ford pickup I sure wouldn't buy another Ford especially from a dealership who expressed no dedication to a Ford owner and I asked him where the nearest GM dealership was located. Luckily there was another Ford dealership in Sturgis SD Scott Peterson Motors that brought me in right away considering I was on a trip passing through. They showed me there's still some people and businesses that care about people and have good customer support and service. More
by ntimd8r
Employees Worked With
Service Department
November 09, 2021
Leo was awesome to work with he was very professional and not pushy. He ask me several times if this is right pick up and was it going to meet my needs before the purchase. Thank you Leo and not pushy. He ask me several times if this is right pick up and was it going to meet my needs before the purchase. Thank you Leo More
by rspielmann
Employees Worked With
Leo
May 26, 2021
Unfortunate mistake on the dealers part caused an issue with our coolant line. Asked that the entire repair cost be absorbed, the dealer would only cover a portion. I still have yet to receive a call back with our coolant line. Asked that the entire repair cost be absorbed, the dealer would only cover a portion. I still have yet to receive a call back from the service manager. Terrible customer service. More
by C.harvey2313
Employees Worked With
Service
April 03, 2021
I purchase a used car yesterday for $5100. I made it four miles from the dealership when it overheated. I contacted the salesman immediately he advised not his problem. It took me three hours yesterday to ma miles from the dealership when it overheated. I contacted the salesman immediately he advised not his problem. It took me three hours yesterday to make it eight miles to my home. It is reasonable to assume a vehicle purchased would at minimum take you safely home after purchase. I don't feel my assumption expectation are outrageous. I believe Jeff Kappel was only concerned with his Commission instead of a satisfied customer. So after purchasing a vehicle oh, I effectively have a large paper weigh in my driveway. I assumed erroneously got a dealership would stand behind what they sold. Just like Dan Brehmer from Brehmer Auto did. Several years ago I purchase a used car from him. The day after purchase transmission started to slip. I contacted him immediately and he had me bring it right over. We then worked out a satisfactory arrangement treating that car for a different car of equal value. I was more than satisfied and honestly I assume but every dealership would have the same integrity and value their customers. I will not ever purchased another vehicle from Mickey Ford. I plan to advise any person and every person that I can to avoid McKie Ford for any purchase. More
by DustyHagen
Employees Worked With
Jeff Kappel
January 06, 2021
This is our second time purchasing from McKie. We were just looking and Cory helped us once again!! Cory is amazing he guided us throughout the process and helped us get the best vehicle for our needs. He just looking and Cory helped us once again!! Cory is amazing he guided us throughout the process and helped us get the best vehicle for our needs. He is honest and very respectful. You don’t find this in most salesmen. If you want a great salesman Cory is your man!!! More
by JLZ
Employees Worked With
Cory
November 20, 2020
Ford dealership refused to do a recall my truck after I bought it from them because of mods that were on the truck when I bought it, so I have to pay a grand to do it myself bought it from them because of mods that were on the truck when I bought it, so I have to pay a grand to do it myself More
by brian
Employees Worked With
Derek
August 07, 2020
On the road in our Ford motor home...trouble developed. On the road in our Ford motor home ...trouble developed. Stopped in at Mckie ford Lincoln for help. Didn't get ANY AT ALL. rude, service manager On the road in our Ford motor home ...trouble developed. Stopped in at Mckie ford Lincoln for help. Didn't get ANY AT ALL. rude, service manager was useless. You should buy and get service from a company that actually gives a crap as far as customers and has time to be of service. Negative 10 stars...epic failure of service. Spoke to the owner...Mark, he didn't care either. He must like rude managers. More
by Disgusted customer
Employees Worked With
service manager
January 12, 2020
Heater cord recall on F150 Service rep Ryan handled the appt and 45 min later got me in the waiting room. Fast, professional, and courteous. Had a good talk with my salesman G Service rep Ryan handled the appt and 45 min later got me in the waiting room. Fast, professional, and courteous. Had a good talk with my salesman Greg W. while I was waiting. More
by elmer
Employees Worked With
Ryan, Greg W.
April 15, 2019
Amazing car buying experience. On Friday I bought a car I wasn't really that excited about. Over the weekend I discovered some issues with it that really annoyed me and overall I wa On Friday I bought a car I wasn't really that excited about. Over the weekend I discovered some issues with it that really annoyed me and overall I was just feeling really bad about my decision. Now, Monday afternoon, I have left McKie for a second time after the amazingly dedicated and committed sales team went above and beyond to make sure that I got a car that I 100% loved. A big shout out to Daquan Brooks and Matt Hackett in particular. Great guys and I recommend looking for Daquan Brooks in particular for anyone looking for a new car. ?????????? More
by jfletcher84
Employees Worked With
Daquann, Matthew Hackett
