Mccord's Vancouver Toyota

Worst service department. Rude employees that just want to argue and technicians do not know how to treat people's vehicles Rude employees that just want to argue and technicians do not know how to treat people's vehicles More

i tried to sell a toyota avalon and they agreed salesperson brandon we t to buyer and the cashier wrote on my title and they made me get another one. I was there yesterday and they had no problems salesperson brandon we t to buyer and the cashier wrote on my title and they made me get another one. I was there yesterday and they had no problems with title and nothing wrote on it. They did this to get back at me for writing the previous review. I just want to get rid of my car i did not know they were going to be playing mental games with me. the cashier is a terrible human being. More

Hands down the best car buying experience my wife and I have ever had. They were honest, and efficient in every part of the process and for once I feel like I didn’t get taken advantage of on my trade. 12/ have ever had. They were honest, and efficient in every part of the process and for once I feel like I didn’t get taken advantage of on my trade. 12/10 stars. More

I made an appt 2 weeks ago. A TWO HOUR WAIT! Unacceptable!!!!! Very very angry!! A TWO HOUR WAIT! Unacceptable!!!!! Very very angry!! More

Wow what a great experience buying our new Highlander. I will preface this review with this: No one really knows how they will react when threatened or challenged or given an opportunity really. I fe I will preface this review with this: No one really knows how they will react when threatened or challenged or given an opportunity really. I feel we are all “over our skies” even still with COVID going on two years and running. There has been some time though to figure out what and how we as a company or person for that matter is going to handle the very, very difficult and crazy World and situation we continue to face. With that, having in the past dealt with many, many car dealers and more importantly recently Post COVID. All I can say is, things have really, really changed. Much more than I imagined and feared. Completely and totally unprecedented. Literally and figuratively. Throughout the whole process with McCord Vancouver Toyota, I just could not get out of my head…where’s the catch? When is the “gotcha” going to come? When is the shoe going to drop? It can’t really be this easy and truth be told “exactly” how it always “really” should be. But it was. Very, very seldom do I publicly write reviews while I always personally say thank you because I feel we all should in the normal course of things just be nice and I don’t know? Do our jobs and not try to take advantage of anybody or any situation. Respectful I guess although that term seems too obedient to me. We can “all” be good I feel and have our bad days too, but when opportunities present themselves giving ease almost to exploiting a position or advantage? Well, that is when my hair goes up and I lean on my expression which is: What comes around goes around and Karma is a xxxxx (pardon my French). So, when things do go above and beyond, something that really should just be expected but isn’t in this stupid crazy world we all live in, even before COVID. Well, then I become surprised, and the praise is then effusive. And there McCord Vancouver Toyota is. All the way. Salesperson, the dudes in the backroom (and they aren’t, they are out front almost like a teller or one of the old pizza joints where the kids can go look through the window and watch, ha), all the way to the FI. How very, very rare. To quote one of my favorite movies (you’ll have to guess which one), “It’s just that, uh, very few people surprise me”. So, cheers, McCord Vancouver Toyota. Keep it up. We all need some good people out there. Thank you. More

I always work with Mark in parts, Shadi in service, and Walter Morrell in Service when it comes to my wife's 1985 black Celica Supra that she has had for 15 years and 200,000+ miles. It's so nice that even Walter Morrell in Service when it comes to my wife's 1985 black Celica Supra that she has had for 15 years and 200,000+ miles. It's so nice that even now days a car dealerships have a parts / service department that gives that extra touch to make you feel special every time you come in it's a special occasion, Even just remembering your name! Shadi and Mark don't make you feel like you're just a status quota, they make you feel like you're a human with a personal touch. They both deserve a raise because of their quality of service!! More

This place is the Skyzone of dealerships. Teenagers run the service dept. it took 2 hours to get an oil change. Teenagers run the service dept. it took 2 hours to get an oil change. More

Took my Toyota in on 2 different occasions for oil and overall check up. Recently I went to a new place only to discover no one had checked the transmission fluid for years. It was very low and black. I overall check up. Recently I went to a new place only to discover no one had checked the transmission fluid for years. It was very low and black. I could have lost the transmission. Friendly place but too busy. More

I had a fantastic car buying experience at McCord's! My sales person, Luda Gomez, found me just what I was looking for in a Rav4. The vehicle was in transit, as so many are today, but she kept me in My sales person, Luda Gomez, found me just what I was looking for in a Rav4. The vehicle was in transit, as so many are today, but she kept me informed as to it's location and time left in transit, even while on vacation. Her dedication to customer service was beyond reproach. When the time came to leave Luda's desk and deal with the back office folk, I met the most calming, helpful, and caring person I've ever met in that position. Emily Gribben defines what a finance manager should be. Helpful and caring, I didn't feel the need to be on guard. Her customer aid skills in conjunction with her knowledge left me relaxed and confident in my purchase. I only dealt with those two individuals, and consider myself honored to have met and worked with what I consider two of best, in there respective fields, in the entire industry. More

I Went in for a regular service on my 4runner and they saw that I had a fog light out. They didn’t have the bulb in stock so I had to schedule another appointment. When I came back they broke the housing saw that I had a fog light out. They didn’t have the bulb in stock so I had to schedule another appointment. When I came back they broke the housing for the fog light which they also didn’t have in stock so it was another trip back. Once they called and it was ready for pick up they ordered a set of two new fog lights and put one new on and left the other one in the passenger seat. So it ended up with one old dingy fog light and one bright brand new one and a $100+charge to have the matching light put in, and 3 trips to the dealership More