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Foundation Chevrolet & Cadillac - Service Center
Wheat Ridge, CO
286 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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286 Reviews of Foundation Chevrolet & Cadillac - Service Center
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March 16, 2024
I should have come here first to check out the recent reviews, then I wouldn’t have been hoodwinked. Don’t trust the service department. I did, and they screwed me over. First, they did not install front reviews, then I wouldn’t have been hoodwinked. Don’t trust the service department. I did, and they screwed me over. First, they did not install front and rear breaks and rotors at the price they quote at the shop and in their emails, which is why I went there in the first place. That made me grumble, but I went with them anyway because I really needed the work done. I could let that slide. But, they installed my front pads incorrectly (verified by another shop that actually does quality work), which led to several months of squeaking breaks and damage to the new rotors they installed. They had the audacity to the. say that my “driving in the mountains” caused the break pads to not function properly (meanwhile, I haven’t gone into the mountains once since getting the new breaks), which damaged the new rotors and they quoted me at over $600 to replace those. I guess the 24-month unlimited mileage warranty is just a suggestion? Oh, and let’s not forget, they installed them improperly! But they would throw me a bone and take off the labor costs to install the new rotors, which I shouldn’t even need anyway with only 4 months and about 5,000 miles on these new ones. What garbage More
by VinnyB
Employees Worked With
Justin Hafley
Helpful February 22, 2024
Fraud. Took my car in to foundation Cadillac, said it was under warranty. They provided me with an unrealistic quote and stated my warranty wouldn’t cover i Took my car in to foundation Cadillac, said it was under warranty. They provided me with an unrealistic quote and stated my warranty wouldn’t cover it. I called my warranty myself who said they would absolutely cover it. Picked up my car and brought it back a few days later when they stated part was received. Said it would be completed in one day, after 2 days went to pick it up. They would not release my car to me until I paid the deductible. Got to my car to find not only was the job not completed but they lied that it was. Manager came out and said they would take care of it. Two weeks later after I had to call the part magically appeared. Said it would be completed in one day. Two days later still not completed. I will be picking up my car, requesting my deductible refunded, calling warranty and taking to a new location. Roberto, while sweet, has absolutely no idea what is going on there. More
by Sara
Employees Worked With
Roberto
November 13, 2023
I do not recommend service at Foundation Chevy in Wheat Ridge. Jason and service team performed poorly when attempting to service a new Chevy Tahoe. A failed engine part resulted in repeated visits, seve Ridge. Jason and service team performed poorly when attempting to service a new Chevy Tahoe. A failed engine part resulted in repeated visits, several inaccurate diagnoses, and ultimately a failed repair causing engine damage. The failed part was identified after a few visits. But found to be a common theme across the country. Thus, requiring us to wait on backorder. In the interim, I was advised to continue driving the vehicle despite significant engine strain and failed freeway performance. After 6 weeks, my original request for loaner vehicle was granted. However, I was subsequently yelled at by service manager for a misunderstanding between us, ironically due to his own mistake and lack of communication. After 2.5 months in total, the part arrived and they "repaired" the vehicle. Just to find out a few months later our new Tahoe's engine was now leaking oil. Needless to say, we took the corresponding repairs (thankfully covered under warranty) to a different dealership. More
by mr_anderson411
Employees Worked With
Jason
September 25, 2023
I have a 2020 Chevy Blazer. I bought it brand new with no more than 5 miles upon purchase. It now has only 28,000 miles. It has never been wrecked and I take it in regularly I bought it brand new with no more than 5 miles upon purchase. It now has only 28,000 miles. It has never been wrecked and I take it in regularly for routine maintenance. On Saturday, 9/9/23 my engine light came on. Napa Auto Parts told us their code reader indicated that the thermostat cap was stuck either open or closed. We called Foundation Chevy to make an appointment and told them the issue. I took my vehicle in at 5 PM on Monday, 9/11/23 for an appointment scheduled for Tuesday, 9/12/23 at 11 AM. Upon dropping off my vehicle my husband once again explained that my thermostat cap was stuck. We received a call on Tuesday afternoon to inform us that they found that the pump on the radiator was cracked and needed to be replaced. We reached out on Wednesday to determine the status of the vehicle because we needed to figure out work schedules and daycare drop offs/pickups as we had not heard any updates on how long this would take. We had to call several times and leave several voicemails to receive a call back. We received a call back on Wednesday late afternoon that my vehicle was not yet repaired. On Thursday afternoon we received notice that my vehicle would not be ready until Friday. On Friday afternoon, we received a phone call that they took my car for a test drive, and they have now discovered that my thermostat cap was stuck…?? We already knew that and that was the very reason we took it to Foundation Chevy in the first place. I was dumbfounded because I thought they were addressing that issue all week in addition to fixing the pump on the radiator. On Monday evening they provided me with a rental car. I was very grateful for the rental because without me having a vehicle and my husband leaving for work at 7:15 AM and daycare not allowing children to be dropped off until 7:45 AM I was not able to take my son to daycare and had to pay for three days of care in which he was not even there ($80 a day) and I had to stay home from work. We did not hear back from them the rest of the week and on Thursday we wanted an update as the rental was due back to Hertz. We called Foundation Chevy and could not get through to anyone. On Friday afternoon we began to call again to get the status of my vehicle and no answer (I called six times, and my husband was also calling). We left multiple voicemails for our contact in the service department. I finally called the main number to the service department, someone finally answered, and then they put me on hold. I stayed on hold for over an hour and no one ever picked up! The anxiety and stress from the lack of communication we received from Foundation Chevy was unwarranted. All we needed was an estimated time frame for the repairs which we were never given. We were always on our toes waiting for any kind of update. I would have obtained a rental car earlier in the process if I would have known they were going to keep my vehicle for almost two weeks. I finally picked up my vehicle on Friday, 9/22/23. I expressed my frustration regarding the lack of communication and my concern with them not knowing my thermostat cap was stuck from the beginning since we informed them about that, but my complaint was met with, “Your service tech is not here so we don’t know what happened. All I can see is that you owe $2,142.90”. On Saturday, 9/23/22 we took it in for an oil change (not at Foundation Chevy). They called me extremely alarmed that the ball joint on my vehicle needed to be replaced. I told them there was absolutely no way since we just had my vehicle at a Chevy dealership, and they did not tell us they found a concern with the ball joints. My husband went to see for himself, and they took a video. I sent the video to a family friend who is also a mechanic and he confirmed. It is appalling to me that Foundation Chevy did not catch this when they had my vehicle for almost two weeks. I expected more from a Chevy dealership. More
by Blazer2020
Employees Worked With
August 10, 2023
Promt serviice done right with great pricing! I have been completely satisfied with Foundation each time I go there! Great job Foundation, I’ll be back soon! I have been completely satisfied with Foundation each time I go there! Great job Foundation, I’ll be back soon! More
by BigPuffy
Employees Worked With
Verified CustomerJuly 07, 2023
We usually get our 2020 Corvette serviced here. The service department is fantastic and on point customer service from Jason is top notch. He even ordered a lift for me so I don’t have to wait it a The service department is fantastic and on point customer service from Jason is top notch. He even ordered a lift for me so I don’t have to wait it at the dealership that was a first and I appreciate it greatly! More
by DRIVESATMILEHIGH
Employees Worked With
Jason in service
