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MemberCar

Rockville, MD

Overview
Reviews
Vehicles
4.7
327 Reviews
Call Dealership (301) 738-0061
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227 Derwood Cir

Rockville, MD

20850

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Showing 327 reviews

February 28, 2024

Steve and Sefik are wonderful to work with when purchasing a "new" used car for yourself or someone you know. Everything was seamless, from test driving the car I was interested in to the final pur More

by 97 Lexus
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve, Sefik
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Helpful
January 29, 2024

Car was excellent, experience with the team at MemberCar was simple, fast and professional. Highly recommended and I am looking for a car for my son, so we will be back soon. More

by dherr2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paz, David Waghelstein
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Helpful
January 16, 2024

Great car, very happy with the sales process, simple financing application, will do business again! They were very easy to work with. More

by DaveH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paz
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Helpful
January 02, 2024

Had a great experience working with Tyler and really the entire crew at MemberCar. No pressure, highly communicative and responsive, and very smooth purchasing process. Would highly recommend them for any More

by spujeh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Kosin, Aiden, David Waghelstein
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Helpful
July 19, 2023

Never contacted me back on an Inquiry through cars. com I inquired twice about a Lincoln Town Car. More

by investigatorcroberts
Recommend Dealer
No
Employees Worked With
N/A
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Oct 18, 2023 -

MemberCar responded

Dear investigatorcroberts, We sincerely apologize for the oversight and for not getting back to you regarding your inquiry about the Lincoln Town Car. Thank you for bringing this to our attention; it certainly doesn't reflect the level of service we aim to provide. We take your feedback seriously and will be looking into why your inquiries were not answered in a timely manner. Once again, we apologize for the inconvenience and hope to resolve this matter to your satisfaction. Best regards, Team MemberCar

Oct 18, 2023 -

investigatorcroberts responded

I'm glad your working on it but you just responded 3 months later and I missed out on buying the Lincoln Town Car due to this issue.

Oct 18, 2023 -

MemberCar responded

Dear investigatorcroberts, Thank you for your reply and for giving us an opportunity to address the situation further. First and foremost, we want to express our sincere apologies for the delay in responding to your inquiry about the Lincoln Town Car. Your experience was not up to our usual standards and we completely understand the frustration this has caused you, especially since you missed out on a vehicle you were interested in. We wanted to explain a bit about how leads are normally handled at MemberCar. Inquiries like yours are distributed among our management team to ensure quick and appropriate responses. Unfortunately, it appears that your inquiry fell through the cracks due to an oversight. The associate who was initially responsible for handling your inquiry is no longer with the company, in part due to lapses like this. We are actively working to improve our lead distribution and response protocols to prevent such occurrences in the future. While we can't change what happened, we can certainly learn from it and make necessary improvements. Again, we're very sorry for any inconvenience we've caused you and appreciate your feedback as it helps us to improve. We hope you'll consider giving us another chance in the future. Best regards, Team MemberCar

Helpful
June 27, 2023

Bought a car from them April was taken care even after I received the car, a couple of issues that were taken care the right way. Thank you More

by danniboy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aidan, Anthony Paz, David Waghelstein
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Oct 18, 2023 -

MemberCar responded

Dear danniboy, We're thrilled to hear about your positive experience with us and appreciate you taking the time to leave a 5-star review. It's great to know that April and our team were able to assist you effectively, even after your purchase was complete. Your satisfaction is our top priority, and we're glad to hear that any issues you encountered were resolved to your satisfaction. Your kind words serve as motivation for us to continue delivering the highest level of service to our valued clients like you. Thank you for entrusting us with your automotive needs, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, Team MemberCar

Helpful
April 04, 2023

MemberCars is the best place to buy quality used vehicles. Anthony Paz is an excellent sales manager. He’s a very busy businessman, so whenever you get a hold of him, make it counts. More

by Og023578
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paz
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Oct 18, 2023 -

MemberCar responded

Dear Og023578, Thank you for the high praise and 5-star review! We're thrilled you had a great experience with Anthony Paz. We appreciate your understanding of how busy he can get and will pass along your kind words to him. Best regards, TEAM MemberCar

Helpful
February 17, 2023

Top flight service. ... Aiden was very professional along with the owner.... My next purchase will definitely be from MemberCars More

by payquitah
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aiden
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Helpful
January 30, 2023

When I called MemberCar and spoke to Anthony, I knew I was talking to the right person. He was so professional, knowledgeable and a real people person. We set up a meeting and I was even more impressed af More

by mermaidtreasure1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paz, David Waghelstein
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Helpful
December 06, 2022

Everything went very smooth and great, very nice car and was ready for me to pick up and a friendly staff. More

by jiftam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Paz
Report | Print
Helpful
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