I had one of the best purchase experiences at the Mercedes-Benz Flagship Motorcars of Lynnfield. Awara Osman was very friendly and patiently answered all my questions during the test-drives. I showed-up at the showroom to try a specific car but he asked the right questions and showed me the specs of four more cars (including some better deals). A great quality I could observe in him during the sale is that he let me comfortably decide on the car that met my expectations rather than convincing me to buy a particular car. This was a rare thing for me to experience because most of the sales consultants from other dealerships I interacted with in the last four months kept pushing me in some direction I didn't want to go in, resulting in confusion and dilemma. I think Awara's professionalism, customer-empathy and overall composure is actually reflection of his core personality. It worked big time. Keep it up :)
I must also mention about the experience working with Darnell, from Finance. She's the most entertaining person I have ever met in a trade situation. And, the swiftness with which she processed the financing paperwork shows her tremendous experience in this field. She was prompt about gathering the required documents in one-go, resulting in seamless completion of paperwork. Thanks a lot :)
Also, special appreciation for Elder Perez (Product Concierge), who explained features of the purchased car clearly, over an hour.