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Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield - Service Center

4.0

130 Lifetime Service Reviews

385 Broadway, Lynnfield, Massachusetts 01940

130 Reviews of Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield - Service Center

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October 23, 2018

"Horrible Experience"

- carguy10

I had to get my car serviced for something broken in the car. So I had called them and I had driven down 40 miles to the dealership to get my car fixed. The service consultant saw me and sent me back home because there was nobody to fix my car that day. He did not call me or contact me in any manner whatsoever beforehand, I had called him but it got sent to voicemail and he did not contact me back. When at the dealership, all the other customers were told when their car was ready but I had to periodically go back and ask him whether it was ready or not. He spoke to me from his desk and said it was and that it was outside. Other customers had their service consultant walk to them and led them outside. I have never been treated this way at a dealership let alone a Mercedes one, neither had any of my friends. They were appalled when they heard how xxxxty the customer service was at Flagship despite the fact that they eventually fixed the car (2 weeks later). I am now looking for another dealership to service my car. The way I was treated led me to assume that maybe it was because I was younger or that I was of a different ethnicity than the other customers that I was treated differently. Either way, I won't be returning for any more services from Flagship.

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Recommend Dealer
No
Employees Worked With
an,
October 11, 2018

"Ripped off twice"

- ChinaBob

Blind spot monitor not working so I took my car in to get it fixed under warranty. The invoice clearly stated the problem was in the electronics associated with the monitor, which is covered under warranty, but Flagship refused to honor the warranty claiming that it was a problem with the glass in the right rear view mirror, not under warranty, and charged me $415. The only mention of glass in the invoice was that the tech had to replace the mirror glass because the faulty LED is apparently embedded in it. That was the second rip off from this dealership. At a prior service I had requested a tire rotation, (for which they charged me $60!) and then told me the tires were bad and needed replacement. They could have at least called me to let me know that the tires were bad and ask if I still wanted them rotated. In both instances I think my service advisor, Al Swirka, wanted to do the right thing but was caught between me and the dealership.

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Recommend Dealer
No
Employees Worked With
Al Swirka
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Karl Becker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 12, 2018

"The service department is damaging the luxurious brand "

- Basel88

If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for regular maintenance few times. Last time my car was hit and my window shield was broken. Not only I didn't get an apology but also the service manager "Michale" screamed at me in front of everyone. I was yelled at, humiliated and my car was not eventually serviced. I have tried to get in touch with the general manager Paul for few times. I complained to Mercedes benz USA and I'll keep complaining and doing everything in my power until I get the apology that I deserve. I do not want any compensation I only want an apology. I can't wait to return my lease to get BMW. This delearship truly damaged Mercedes Benz brand

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Recommend Dealer
No
Employees Worked With
Mike Hannafin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 21, 2018

"Terrific"

- Doug Brendel

Terrific experience with Dan Smith as my service adviser. He kept me informed, he was conscious of my schedule, he was cheerful and upbeat throughout.

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Recommend Dealer
Yes
Employees Worked With
Apr 23, 2018 -

Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you Doug for taking the time to give us your feedback on your positive experience with us! Best, Paul McDaniels, General Manager.

February 24, 2018

"Intelligent experienced service leader"

- Edspirit76

I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin Ed Cloutier

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Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Al Swirka
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Militello
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 26, 2018 -

Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you, Ed, for your review and compliments to our team! Best, Paul McDaniels, General Manager

December 31, 2017

"The entire service rep staff is top notch."

- gjmarkos

Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me (and I am sure made every other customer) feel like a VIP. I was pleased to find that the other reps I have dealt with on my next few purchases; Al and Nate, were every bit as personal, professional and committed to customer satisfaction as Grace. Management deserves much credit for hiring these great staffers and maintaining the culture.

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Recommend Dealer
Yes
Employees Worked With
Grace Cosco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nathan Haugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Al Swirka
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Ioannidis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 01, 2018 -

Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! Happy New Year! Paul McDaniels, General Manager

October 04, 2017

"Julia"

- Automence

Professional, down to earth, cordial, awesome. Knowledgeable of Automotive Business and an asset to her colleagues. Well informed, advised and insight of all around craft.

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Recommend Dealer
Yes
Employees Worked With
Julia Lisa Papagno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 05, 2017 -

Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you for taking the time to recognize Julialisa. She is certainly as asset to our team and I will be sure to pass along your recommendation. Best, Paul McDaniels, General Manager

June 20, 2017

"Experiences "

- Destiny7

Good guy, evaluation was according to time, not accurate on my report of testing. Came in on interview. Testing believe was accurate but not my results by attendant.

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Recommend Dealer
Yes
Employees Worked With
June 07, 2017

"started poor but finished strong"

- nick121222

What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some persistency and hard work. My experience went from sub par to one of good standing so I give it a fair overall experience

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Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniel Smith
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 21, 2017

"Exceptional Customer Service!"

- bwee

Brought my Mercedes E550 for service at Herb Chambers Flagship Motorcars of Lynnfield and Peggy Markos was nothing but the best and constant professional. Peggy stayed in contact and updated me the whole time while my car was in service. She went above and beyond to make sure I was happy with the quality of work was done to my pride and joy. I truly appreciate employees like Peggy Markos and Grace Cosco at Herb Chambers Flagship Motorcars of Lynnfield. Sincerely, Brian W.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Margaret Markos
Apr 21, 2017 -

Mercedes-Benz Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you, Brian, so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Paul McDaniels, General Manager

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