Mercedes-Benz Of Kansas City

GLK Purchase I purchases a certified pre-owned GLK. The entire experience was excellent. The sales staff was incredibly helpful and focused on helping me find the I purchases a certified pre-owned GLK. The entire experience was excellent. The sales staff was incredibly helpful and focused on helping me find the right vehicle rather than just getting a sale. The finance and delivery portion of the transaction was well-organized and very thorough. More

Purchased the car on Sept. 19th. I have both positive and negative experiences. I was told the auto had Bluetooth for a phone: it did not have. J.K. stated it was not Julie's fault as she had been told and negative experiences. I was told the auto had Bluetooth for a phone: it did not have. J.K. stated it was not Julie's fault as she had been told by more than one person that it had Bluetooth. J.K. was very understanding on this and arranged to have Bluetooth installed by an outside vendor and it works great. I advised Julie on or about 9/21 that the car had not floor mats; she thought they were in the trunk; (they were not). A month later and I still do not have the floor mats. I advised J.K. that the car did not have the wind deflector and he provided me with one. When I had the car in for the in for the installation of the Bluetooth; I had also advised J.K. that there was squeaking under the hood for about the first 5 minutes of driving. I assumed that this had been repaired, but it still makes the same noise; if not worse. At the same time; I also advised J.K. about the bubbling on the interior of the windshield. Upon advising me that the windshield was 99% better; I would have to disagree. While is not as bad, I can still see the bubbling on the windshield in direct sunlight. I do not understand the reluctance in replacing the windshield as they stated that it had a new windshield. If that is the case; isn't the windshield covered under a warranty from M-B or whoever the supplier was? I also advised J.K. about the hole in the grill work on the right (passenger) side by the lower (foglight?) light. That is clearly unacceptable for a Certified Pre-Owned Car. Item 155 on the worksheet is the Grill with the remark that the grill passed. The grill did not pass. I expect J.K. to have a new grill part ordered and advise me on this. I asked J.K. about on more than one occasion and never did get a direct answer. Answers like "its a 2009 auto with 47,000 miles doesn't fly, if your selling it as a Certified Pre-Owned auto and my paying a premium for it. I have also found that in installing a license plate that the upper right screw of the plate holder has been 'violated'. An attempt to insert a screw with the wrong threads had been done and in so doing tore the internal nut from the wall of the exterior and the screw remains in the internal nut and the license plate has to be installed over it. Again; its a 2009 auto with 47, 000 miles on it does not fly as it was sold as a Certified Pre-Owned Auto! I have answered that I would recommend this dealership; but if the above items are not corrected; I will certainly change that from a yes to a no. More

A very pleasant experience, friendly staff, found the vehicle I wanted and a very speedy transaction from start to finish. No sales pressure and the trade in value was very fair. vehicle I wanted and a very speedy transaction from start to finish. No sales pressure and the trade in value was very fair. More

I had recently purchased an 09 SL550 from Ritchie. I was in for a quick service when I saw the new 2014 E350. After my wife and I drove the car we both really liked it. With Ritchie's help I traded in our in for a quick service when I saw the new 2014 E350. After my wife and I drove the car we both really liked it. With Ritchie's help I traded in our 2013 BMW and took the new E350 home that day. The entire staff at Mercedes of Kansas City made the process easy and enjoyable. A great group of people to work with. Terry M More

An attractive new lease agreement was offered for a 2014 E-350, and we ended our previous lease early. Julie was helpful, energetic and caring. It was a pleasure to work with both Julie and Dave Sherman. We E-350, and we ended our previous lease early. Julie was helpful, energetic and caring. It was a pleasure to work with both Julie and Dave Sherman. We have a beautiful new Mercedes with more features than the previous one. It was a good experience! More

Great experience all around. Although we had to wait a significant amount of time to get to the business office (busy day on labor day weekend) the overall experience was very good. significant amount of time to get to the business office (busy day on labor day weekend) the overall experience was very good. More

An excellent experience. We were in the market to buy a new car. We priced the Mercedes Benz CLS550 and found this particular dealership to be very competitive. We would not have gone as far except Whitn new car. We priced the Mercedes Benz CLS550 and found this particular dealership to be very competitive. We would not have gone as far except Whitney was very aggressive in following up with us. We worked with Jessie Little who was very easy to deal with and provided a very positive sales experience. We did not have to play games. They were very professional and listened to our every concern. Exceptional customer service... and to us that means everything. More

Worst car buying experience I've ever had! Bought a used car from them. They scratched the paint off the rear bumper removing the prior dealer's emblem. I insisted they repaint the bumper. In doing used car from them. They scratched the paint off the rear bumper removing the prior dealer's emblem. I insisted they repaint the bumper. In doing so, they messed up the car emblem on the car. I had to wait a week for them to get a replacement and when they were putting it on the car, they messed up the paint AGAIN. It's been over a month since I bought the car and I'm still waiting for them to paint the bumper and replace the emblems. They caused all the damage themselves and apparently are too inept to fix it. To add insult to injury, when I went to the DMV to pay my sales tax and transfer my plates, the dealership had not given me all the necessary papers to do so. I waited in line for an hour for nothing and had to go back a second time. At this point, I just wish I had my old car back. I highly recommend buying elsewhere. More

I recently purchased a Mercedes Benz 2013GLK on 8/2/13. Richie Sexton and Fernando Ricci worked with me and helped me. It was the most impressive consumer experence of my life. Friendliness, professional Richie Sexton and Fernando Ricci worked with me and helped me. It was the most impressive consumer experence of my life. Friendliness, professionalism, warmth and knowledge of their products was special. If I could give this dealership and they're people a higher rating then 5 in each category I surely would. I have shared with my partners and my family and friends what a greatexperience this was. I have nothing but high praise for the people at Mercedes Benz of Kansas City. best regards, Arthur Wientzen MD. More

I expect a Mercedes dealership to treat me well, given the price of the vehicle and associated maintenance. That being said, MB-KC and especially Fernando Ricci have given service well above and beyond my the price of the vehicle and associated maintenance. That being said, MB-KC and especially Fernando Ricci have given service well above and beyond my expectations. From the sales experience (no pressure, just help) through maintenance (while expensive, it is reliable and well done), this is an outstanding dealership. I have purchased Jaguars and Mercedes' from a few other dealers and this is, by far, the best with whom I have been associated. BTW, I am not an employee or in any way affiliated with the dealership other than as a customer. More