Mercedes-Benz of Arlington an American Service Center Company

Sceduled Maintenance Service I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine that was under warranty but not available now. I don't know what it is or when/if I willl be notified when the part is in and I should come in. More

Great job! As usual, Garry Burk did a great job in handling my service work! My new car service was performed exceptional well and my car was thereafter cleaned As usual, Garry Burk did a great job in handling my service work! My new car service was performed exceptional well and my car was thereafter cleaned and delivered back to me as promised. More

fast detailed and satisfying Thank you for your service! Dan Moreau is always helpful, fast to respond and easy to work with. Service is always satisfying, quick and joyful. Thank you for your service! Dan Moreau is always helpful, fast to respond and easy to work with. Service is always satisfying, quick and joyful. More

Braked and rotors repaired.. Was a little pricy, I usually go to European motors in Bethesda, wanted to try American Service Center out, I’ll start going back to European Motors,t Was a little pricy, I usually go to European motors in Bethesda, wanted to try American Service Center out, I’ll start going back to European Motors,thought the price would around the same as European Motors. American Service Center was $170.00 more that European motors. But the service was good though. Excellent customer service as well. More

Service Rendered I have received Excellent service throughout the years of having patronized this dealership , that is, 2002 thru 2015. .It's been Great dealing with t I have received Excellent service throughout the years of having patronized this dealership , that is, 2002 thru 2015. .It's been Great dealing with the same Service Representative throughout this time frame. Hats Off to Mercedes-Benz of Arlington. More

Customer Satisfaction My Service Advisor, Kit Cross and mechanic, Tom obviously value customer satisfaction and once again made sure that I would be totally satisfied with My Service Advisor, Kit Cross and mechanic, Tom obviously value customer satisfaction and once again made sure that I would be totally satisfied with this service experience which I definitely was.. More

Very helpful Gary was extremely helpful and got me out of their with my loaner car quickly which I very much appreciated. I have already recommended your store to Gary was extremely helpful and got me out of their with my loaner car quickly which I very much appreciated. I have already recommended your store to friends. More

Friendly Service Department Great experience, friendly service, quality work. There is nothing I hate more than walking into a service department with a problem and the represen Great experience, friendly service, quality work. There is nothing I hate more than walking into a service department with a problem and the representative who I initially talk to sighs, shrugs up his shoulders, while pulling up the wait band of his pants. When I walk into my M-B service department with my various "It happens" issues, the representative in nodding his head, has a smile on, and sets the tone of "no problem". That is why I go to M-B service, they take my problems away, and do it quickly. Thanks for making owning a car fun, not a hassle. More

good service This was good, though costly , experience. Kit Cross does a good job. The car is old, but still functions well and Kit keeps it going, with occasional This was good, though costly , experience. Kit Cross does a good job. The car is old, but still functions well and Kit keeps it going, with occasional discounts to soften the blow. More

Excellent follow up. I had some work done on my vehicle and noticed I was getting some low oil alerts. I brought it back into the dealership and they were able to handle t I had some work done on my vehicle and noticed I was getting some low oil alerts. I brought it back into the dealership and they were able to handle the issue very swiftly. I had my vehicle back the same day. I am very impressed with the courtesy and attention with the service team here. More