Mercedes-Benz of Asheville

This was an almost perfect experience, everyone was friendly, accommodating, and professional but not in a cold and calculating way. I was immediately greeted in a friendly manner and offered refreshm friendly, accommodating, and professional but not in a cold and calculating way. I was immediately greeted in a friendly manner and offered refreshments as well as given a tour as I have worked with Charles Thomas before and he wanted to show me and my daughter his new space. Charles has put my son ans my stepdad in vehicles and now has helped me and will do everything he can to get you into something you will love as well as fits your needs and budget…he is the best and I will always come back anytime I need a new vehicle for myself and family! Also a quick note, Conner assisted me with finance and he was so pleasant, it was a joy to have met him and he was sis everything to get my paperwork finished up as quickly and professionally as possible. The only negative was the length of time it took but it was super busy and I will gladly o we look that for the great service and staff!!! More

Very nicely set up. All personnel always smiling and greeting you. They served me lunch which was first class as was the servíce. Thanks! All personnel always smiling and greeting you. They served me lunch which was first class as was the servíce. Thanks! More

Dealership was very fast and friendly came right out and help us mr Thomas was very helpful help us mr Thomas was very helpful More

Very nice new showroom, well appointed. Raphiel was exactly the salesman we required. Honest and attentive. Raphiel was exactly the salesman we required. Honest and attentive. More

I have always had a good experience with MB AVL. Everyone is professional and accommodating. Their new facility is very nice. Everyone is professional and accommodating. Their new facility is very nice. More

Charles was an unexpected pleasure of a salesman. He was patient with my indecisiveness, not at all pushy or trying to push a generic sales pitch, and made it so that I didn't want to make a purchase He was patient with my indecisiveness, not at all pushy or trying to push a generic sales pitch, and made it so that I didn't want to make a purchase anywhere else. I expected to have to argue a little (you know stereotypical pushing off salesmen) but there was none of that. He wanted to be sure I was ready and that I was making the best decision for me. Thanks Charles. More

I have been taking my 2008 Mercedes SUV to Mercedes-Benz of Asheville for service since it was just a few months old. I have always been pleased with the service department’s handling of routine service as of Asheville for service since it was just a few months old. I have always been pleased with the service department’s handling of routine service as well as the few problems occurring through out the years. As a result my 13 1/2 year old SUV is very reliable and still looks very good. I am especially happy to have Darrell Inman as my service “go to” person. He is always helpful, courteous and friendly. Carolyn Large More

Rafael Rodriguez was so nice to deal with. He listens to what you want and gets it done. It has been such a pleasure to work with him and I got the Mercedes I really want. Kudos to Raphiel and He listens to what you want and gets it done. It has been such a pleasure to work with him and I got the Mercedes I really want. Kudos to Raphiel and the beautiful new Mercedes’ Benz showroom What a pleasure! Thank you. More

The team at Mercedes-Benz of Asheville, and my sales advisor Raphiel Rodriguez did an outstanding job in ordering my vehicle, and getting it ready for me in a very timely manner. There's a family feeli advisor Raphiel Rodriguez did an outstanding job in ordering my vehicle, and getting it ready for me in a very timely manner. There's a family feeling at this dealership, and that includes friendliness and trust. It's a no pressure environment, and I will most certainly come back when it's time to trade in my vehicle for something new. This new showroom adjacent to Asheville Airport is amazing, modern and clean. More

Raphiel was wonderful to work with on the purchase of my car. Not only did he take time to understand my situation, he reviewed my wants and needs and allowed me time to see a variety of vehicles so I could car. Not only did he take time to understand my situation, he reviewed my wants and needs and allowed me time to see a variety of vehicles so I could find the right vehicle for me. I appreciated his honesty and his ability to navigate our unusual situation providing me grace and time. More