We have been leasing Mercedes through Globe for almost 10 years now and have never had any issues. Since Globe has now become Mercedes-Benz of Caldwell, the dealership has gone downhill. They fired most of the staff and are more about selling than service. They simply do not care about the customer any longer. This is where our issue began. Upon the end of our last lease (our 4th MB), we were looking to get into another vehicle. They tried to talk us out of the car we wanted and pressured us into purchasing a car on the lot. When we didn't want a car on the lot, they were hostile and REFUSED to locate a car for us or do a dealer swap. Keep in mind, the only difference between the car on the lot and the one we wanted was color. They could have easily located one for us.
The salesperson we dealt with was very condescending, especially to someone who was going to be purchasing their 5th vehicle at that dealership. After the experience and constant threatening calls that "we are missing out on the deal", we decided to switch brands altogether. We are now happy Audi customers and will never return to Caldwell. My friend, who also previously leased a vehicle through Globe, returned last week to lease another and the salesperson went as far as denying him the breakdown of the numbers on the car. I found my friend another dealer and he is very happy in his new C-Class. I would not recommend Mercedes-Benz of Caldwell to anyone. Go to Ray Catena or Morristown if you want a Benz.