Mercedes Benz of Cherry Hill

Terrible and rude Sales manager was incredibly rude, did not even have the time to come over to me when I requested. Very smug, I guess that's what you should expect fr Sales manager was incredibly rude, did not even have the time to come over to me when I requested. Very smug, I guess that's what you should expect from Mercedes? Overall incredibly disappointing. More

Our 3rd Mercedes Lease - We love Ray!! We just leased our third Mercedes from Ray Iuliucci at Cherry Hill Mercedes (this is also our 5th car we leased from Ray, two of which were from anoth We just leased our third Mercedes from Ray Iuliucci at Cherry Hill Mercedes (this is also our 5th car we leased from Ray, two of which were from another dealership in the past). We followed Ray to Mercedes from another dealership for several reasons. Ray always bends over backwards to structure our leases the way we want them to look. We also trust that Ray is always providing us with the best deal possible. Additionally, his customer service skills are second to none. Whenever we have a question or need something, Ray is always there to assist us. If you are looking to lease or buy a Mercedes, ask for Ray. You can't go wrong. More

Very good experience. Sales rep. James Palacios was great. The young man was attentive and he made the experience very pleasant. I would recommend him highly. I'm looking f Sales rep. James Palacios was great. The young man was attentive and he made the experience very pleasant. I would recommend him highly. I'm looking forward to another great experience shem I bring the car in for servicing. More

willing to meet the customer needs I came with specific need and the sales did everything they could in order to help and meet my needs it was pleasure to work with those guys . I came with specific need and the sales did everything they could in order to help and meet my needs it was pleasure to work with those guys . thanks More

Poor experience I purchase Mercedes GLK350, 2015 model from Mercedes of Cherry Hill, NJ on 4/20/2015 and went there to pick up car at 5 PM on 4/23/2015 as promised I purchase Mercedes GLK350, 2015 model from Mercedes of Cherry Hill, NJ on 4/20/2015 and went there to pick up car at 5 PM on 4/23/2015 as promised by the sales representative Joe Zalof. I had most disappointing experience of my car purchase at the Mercedes of Cherry Hill, NJ that I want to share with you for appropriate action. I arrived at the dealership at 5 pm on 4/23/2015 for car pick up; however, Joe did not attend me until 7:30 pm as he was attending another customer. Joe completed my purchase paperwork at 7:30 to 8:30 PM, and spent 15 minutes about the car operation. At the time of car delivery, I observed that car was very dirty, there were birds droppings at the roof of the car and tires were full of dirt and mud. When I showed birds dropping on the car, Joe shamefully started laughing and said that he considered that as good luck. It was quite clear that Cherry Hill Mercedes dealer did not do detailing of the new car for delivery, It was getting quite late and my trade-in car was already taken by the dealer, I accepted delivery of the dirty new car but asked Joe that I will bring car back for full new car detailing delivery service after I return from my vacation trip on 5/10/2015. Joe assured me that he would get that service done when I return. After returning from my vacation on 5/10, I called Joe several times and left several voice messages for him to let me know when could I bring the car back for detailing and learning more about proper operations of the car. I also reported that 1) car was running at 100 degrees on the temperature gauge and if that was normal or abnormal, 2) car's garage door opener was not working, and 3) I had not received my car title from the dealership as car was fully paid. Joe did not return any of my calls. After waiting through 5/19, I call;ed the sales manager and reported my experience and frustrations of purchase of new car at Cherry Hill Mercedes dealership. He told me to bring the car to the dealership on 5/22. On my taking car to the Cherry Hill dealership, the sales manager got the car washed without any additional detailing. He also asked Mr. Diago to help me for various operation of car, Mr. Diago was quite helpful. Electronic verification about running of car at 100 degrees on the temperature gauge was not checked by any mechanic, rather sales manager showed me another GLK350 was also running at 100 degrees on the temperature gauge. He further told me that since I lived more that 15 miles away from the dealership, he can;t send anyone to fix the garage door opener operation and suggested me to call the Mercedes road service. I ended up arranging for fixing garage door problem at my own expense. My car title was sent to me by late-June essentially two months after purchase of car. I thought that I should share my poor and unsatisfactory experience at Mercedes of Cherry Hill, NJ so that Mercedes-Benz USA office can look into it. I have no plan to go back to Cherry Hill dealership for service as my past experience at Ray Catena Mercedes, Edison, NJ has been quite good. Sincerely, Mohinder More

Smart car purchase Mercedes-Benz of Cherry Hill... thiercourtesy is only outdone by their professionalism!!! Everyone I dealt with from April to Diego to the sales manag Mercedes-Benz of Cherry Hill... thiercourtesy is only outdone by their professionalism!!! Everyone I dealt with from April to Diego to the sales manager could not have been more professional and made this easier to do business with! This place rocks!!! If you go anywhere else to buy a luxury car you have made a bad career decision!! More

FANTASTIC!!! We could not have been happier to deal with Mercedes of Cherry Hill. From the start, the honesty,professionalism, and individualized attention was imp We could not have been happier to deal with Mercedes of Cherry Hill. From the start, the honesty,professionalism, and individualized attention was impeccable. Stan Winslow, salesman, was knowledgeable, kind, honest and friendly and took the time to find the right fit for us. Dave, the used car manager could not have been nicer and help make the deal a very positive experience and the finance manager, Bob, was friendly, funny and made the deal smooth and painless. sherri L More

The Greatest of all salesman - Stan Winslow Stan is an unbelievably knowledgeable and astute salesman. He is honest about the products and is able to fit the right car to the right person. He Stan is an unbelievably knowledgeable and astute salesman. He is honest about the products and is able to fit the right car to the right person. He is also very considerate, polite, a good listener and related very well to my wife and I. He did not rush us and explained in detail how to operate the various components in the car. He made himself available even after the sale to answer any questions and resolve any problems. He made the experience of leasing a car a pleasure. I will recommend Mercedes and Stan to my friends and family. More

Service Brought car in for service and was over charged even for Mercedes parts. The part lasted less than 5,000 miles and they refused to replace without re Brought car in for service and was over charged even for Mercedes parts. The part lasted less than 5,000 miles and they refused to replace without recharging me again. More