"Desmond Brifu is one in a million! He is such a breath of..."
- Remy Gardner
Desmond Brifu is one in a million! He is such a breath of fresh air in the car leasing/buying process, very knowledgeable and personable. He has a way of making you feel like family, all the while being completely professional. I would recommend anyone I know interested in leasing/purchasing a vehicle to Desmond! A++++ service, always!!!
"DO NOT BUY A CAR FROM HERE... HORRIBLE SERVICE "
- GLC 63
Let me start off by saying this has been one of the WORST experiences with a dealership I have ever had. I cannot believe that this dealership has a staff full of people who really do not care besides Amy (she’s in online marketing which sucks because she was so nice, I almost felt like she was a manager) I dealt with 2 different sales people and the attitude they gave me felt like they had something better to do. I understand staffing may be short, but the sales people always thought they were right. Brent verbatim told me that he has sold over thousands of cars and I should not tell him how to do his job, and I should have not put him on blast to the manager. If he has sold thousands of cars and I only bought 1, this being my first, shouldn’t the sales person ask me questions too, like when I would like to take delivery? Or how I would like to give my down payment? Nope. Brent only started talking to me and gave me his cell phone number after the fact I contacted the Yanni who is the manager. Yanni had told me he would get me the tracking number for FedEx so I can see when the package will be arriving to my house, but I never got the tracking number. They stated they would over night it on Friday, so I could have it by Saturday or Monday the latest. I got the paperwork in the mail sent to me, but they spelt my name wrong (they had my license on file, which is a government issued ID) I ended up canceling this deal because they all were just saying sorry to me and not really solving the problem. This dealership really needs to figure out the customer service aspect of their business. I ended up getting a call from Richard after I sent him two emails in the same day, the first email he did not contact me, but the second email I sent I told him to contact me, and the conversation did nothing for me besides a sorry, they lost the business and future business. Mercedes corporate will be involved for in this matter as well.
"UPDATE 6/26/20 — STEER CLEAR OF MERCEDES BENZ CHERRY HILL!"
- DAWN M WINROW
Mercedes Benz of Cherry Hill, promptly responded to my complaint and quickly resolved this issue. Thank you Mercedes Benz U.S.A., and Rich, General Manager at the Cherry Hill store!!
I lease a GLC SUV that I purchased at this store. I take the car in for service as scheduled, and I paid for the maintenance package in my deal. Anyway, today while in the area I noticed the passenger side windshield wiper blade was missing. The car is garage kept so I don’t know what happened. So I decided to stop by and see if Mercedes would replace the single blade: I also wanted them to check the tire pressure. I was approached by a young man, told him the issue and asked if they could accommodate me. The guy says that they don’t sell single wipers that I’d have to purchase a set. I told him that Mercedes installed new wipers at the last service, that the wipers were still good, very little use, and why would I throw away a good wiper. So he went around to several different people telling the situation, I couldn’t help but notice that these service managers seemed perturbed by my request, and it seemed as though my little issue was beneath them. As he spoke with the last service manager, for some reason, he came over to the car, lifted the wiper arm, looked at the end of it then went back to the manager. I don’t know what that was about. Anyway he said they wouldn’t replace the wiper blade. What would it have cost Mercedes to install a wiper blade?.
Employees Worked With
Rich, General Manager