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Mercedes-Benz of Columbia - Service Center

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3 Lifetime Service Reviews

1710 Interstate Drive Southwest, Columbia, Missouri 65203

3 Reviews of Joe Machens - Service Center

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September 14, 2015

"Service & Service Director"

- Kkwon

My name is Kay Graves. I live in Orlando FL. visit here in Columbia,Missouri. I own a CLS 550. I had a big transmission replacement that was going to cost me tons of money. Kyle Lawrence & Mallorie Triebush made me feel so relax & so stress free. They talk me threw all the steps,Kept contact of the out come of the work progress. They put me in a loner that was suitable for my needs, & for my visit here in Columbia,Missouri. I swear if i have any issues i will seek them first before calling anyone else. again Thank you guys for making my visit here the best & Thank you for being so understand & making my stay great. I give them both 100% Great job!

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Recommend Dealer
Yes
Employees Worked With
Kyle Lawrence & Mallorie Triebush
Sep 17, 2015 -

Mercedes-Benz of Columbia responded

Hello Kay. We are so happy to hear that you had a pleasant experience with us. We thank you for visiting us, your business, and for such a nice review! We will see you next time.

October 31, 2006

"I have never in my life felt so taken advantage of...."

- imcamrun

I have never in my life felt so taken advantage of. leaving out the details, I have been around high end cars all my life and I have never seen a more rag tag service dept. Mercedes should be ashamed to have their name anywhere with in 100 miles of that place. And that is putting it nice. There was however one nice guy named Chris that tried to patch up the damage that was done. If I had any advice to Chris, Get away from that place. I guess thats what you get when the dealer has a tiny Mercedes Symbol eclipsed by a Cadi, Mazda, and Kia sign. All in all, shame on me for going!

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Recommend Dealer
No
January 06, 2006

"Would I recommend this dealership? No. Would I still..."

- Giordano

Would I recommend this dealership? No. Would I still pay the visit there for my car? I have no choice because this is the only mercedes service center within the 100 miles radius. Just an advice, make an appointment with Chris instead of Jim if you really have to service your car there. If you have a choice, just go to somewhere else.

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Recommend Dealer
No
Employees Worked With
Jim
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