About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Mercedes-Benz of Coral Gables - Service Center

4.9

1,089 Lifetime Service Reviews

300 Almeria Avenue, Coral Gables, Florida 33134

1,089 Reviews of Mercedes-Benz of Coral Gables - Service Center

Sort by Write a review
September 18, 2018

"Great Service"

- Ceciln

Right on time; excellent service and great location. Every time is better than the prior; this is the best MB dealer in the South Florida area.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
September 15, 2018

"Two Tires"

- Bjones2075

Needed to replace two tires. Slight delay in shipping due to storm but Tony got it done as usual. Thanks for all your help Tony.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Sep 17, 2018 -

Mercedes-Benz of Coral Gables responded

Thank you for your review!

September 11, 2018

"Mercedes Girl for life "

- KIOAH

The dealership in itself is an impeccable experience. Made my morning easy and I left with a great start to the day. Valentine was exceptional although he wasn’t feeling well and I even went to visit my dealer Franz. They were both informative and very professional.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Valentine
Sep 11, 2018 -

Mercedes-Benz of Coral Gables responded

We appreciate this feedback and thank you for taking the time to give us this review!

September 11, 2018

"Quick turnaround"

- Salsahitman

Needed to change my flat tire. Got in spoke with Fernando and less than 2 hours later I was out. Fernando was great and told me exactly how long it would take to get my car taken care of. Very happy

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 10, 2018

"Battery Malfunction check"

- catrod

As always, Rosie was great. Had me in and out very quickly! A joy to work with. Good coffee and pastries are an extra bonus.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
Sep 10, 2018 -

Mercedes-Benz of Coral Gables responded

Yes, Rosie is terrific. Thank you for the nice words! We are glad you enjoy the coffee and treats!

September 09, 2018

"Best Service Ever!"

- Elizabeth

The air conditioner in our 1997 E 300 broke down completely while we were visiting Miami from St Petersburg. We drove into the dealship at about 4:30 pm on Friday afternoon. The short story--The service department immediately spoke with us, kept the car overnight and repaired the car so we could drive back across the Everglades to St Petersburg Saturday afternoon. The Longer Story--The entire staff (i) was extremely professional, (ii) very courteous, and, (iii) most important, approached fixing our car on a priority/emergency basis so we could drive across Florida to get home (for those not from Florida, it is nearly impossible to drive across the Everglades in summer with a dog and without air conditioning). Frankie, the gentleman who helped us through the entire process, was very, very helpful. He helped us out with a loaner and stayed on top of our car's status throughout the process. The service department had a mechanic, Matias, who was very familiar with our car even though our car is about 20 years old and who was also very, very helpful. Matias was so well informed he was able to find the problem in a short period of time. Turns out the cooling system for our car's engine had failed and required a part replacement to avoid over heating. The dealership did not have the part for our car but Matias made several calls to obtain the appropiate part and then repair the car that afternoon. I cannot thank the entire service staff, and Frankie and Matias in particular, enough. They fixed the air conditioner as well as the over heating engine, all at a very reasonable cost. I shudder to think of the car's engine over heating and the car breaking down while crossing the Everglades. The Net Result--I am in the market for a new 2019 Class E sedan and now intend to buy from the sales group at this dealership because the service was so great. From our perspective, best service ever. ***

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Cao and Matis
Sep 10, 2018 -

Mercedes-Benz of Coral Gables responded

Wow! Thank you for sharing this story with us. We look forward to getting you into your new E-Class!

September 03, 2018

"Excellent "

- Marytrontz

Lorena is always very pleasant. I waited while my service was completed. They were extremely efficient service as always. I was able to work while I waited in the comfortable waiting area.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Renteria-Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

Mercedes-Benz of Coral Gables responded

We appreciate this wonderful review. Thank you!

August 30, 2018

"MB2012"

- Mjpt104

Best service and courteous service advisor Marcos explained the service needed and was very professional and answered all my questions. He is very knowledgeable of his job.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phil Leite
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Marcos
Sep 06, 2018 -

Mercedes-Benz of Coral Gables responded

Thank you, thank you!

August 27, 2018

"Amazing customer service "

- Malea001

Jesus Romero was an excellent advisor. I will always recommend this dealership to my friends and family members. I am always treated so amazing by all of the staff.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Romero
Sep 06, 2018 -

Mercedes-Benz of Coral Gables responded

Yes, Jesus is terrific. We appreciate your kind words and recommendations!

August 27, 2018

"Anual service "

- Francisco

Good service. Fernando is a great adviser and understands well the needs of each client. The loner was clean. Everything on time and they suggest tires which I will do it in January. I wish the price was a little be cheaper.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

Mercedes-Benz of Coral Gables responded

We appreciate the great review!

1
...
1 - 10 of 1,089 results