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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,488 Reviews

2,488 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 28, 2024

Alex Morales is an exceptional service rep. I had left Mercedes about 15 years ago and went to Cadillac. I am back and enjoying every aspect of my encounter with your dealership. Alex is ver More

by gglobo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finnley Arends
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 26, 2024

Aldo Guerra was the service representative. . Very professional, very efficient. I did not waste any time. The service was done in a very nice enviroment. Aldo offer a very nice coffee. More

by bsieber
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 23, 2024

The service and personnel were great. I would definitely recommend them and come again. Thank you. More

by alexrd82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Mercedes-Benz of Coral Gables responded

Alex, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 21, 2024

Great service! ! Our service advisor Aldo Guerra has always exceeded our expectations with an outstanding professionalism. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 12, 2024

I would like to honor, Mr. Jose Cruz On helping me, I was upset I was stranded on the side of the road and he brought me directly to the dealership and helped me not have to wa More

by monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 03, 2024

Clean and nice looking lounges where comfortably relax while my car was serviced to great snacks and beverages. Excellent and friendly service! Timely delivery of vehicle and work done explained thoroug More

by camora13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Llanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

January 03, 2024

I had a major issue with my car right before New Year’s holiday. Francisco was assuring and got the job done with a smile the whole time. He is a major reason for me to come back and service/purchase vehic More

by drmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Mercedes-Benz of Coral Gables responded

Dr. Miller, Thank you for your business and this review. We're happy to hear Francisco and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

December 27, 2023

Excellent and friendly service! Timely delivery of vehicle and work done explained thoroughly and nicely. More

by pando
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

December 22, 2023

Very accommodating in a pinch. Needed a new battery and had tires replaced at the same time. Frankie subbed for Marcos and was very nice and very professional. More

by mba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Mercedes-Benz of Coral Gables responded

Thank you for the great rating for our service department. We truly appreciate your business. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

December 21, 2023

Excellent customer service, attention to detail. Clean and nice looking lounges where comfortably relax while my car was serviced to great snacks and beverages. Also AlTO drivers which are above exp More

by Ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Sourber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com