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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,337 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,337 reviews
January 05, 2020
professional very attentive to my needs and appreciates my time Robert Damas and staff always delivers my car clean and all service completed properly and in a t very attentive to my needs and appreciates my time Robert Damas and staff always delivers my car clean and all service completed properly and in a timely manner More
by skigeorge
Employees Worked With
January 04, 2020
Always professional Over the last 5 years I have brought my cars here for service and they have always been professional. Robert is my service adviser and I believe he go Over the last 5 years I have brought my cars here for service and they have always been professional. Robert is my service adviser and I believe he goes above and beyond to make sure that his customers are happy. More
by AngeloMaimone
Employees Worked With
January 01, 2020
I am an old client and I am always treated with the upmost respect from my seller, Carmen Arrazola and my service advisor, Robert Damas. I am very grateful for all of their attention and an excellent e upmost respect from my seller, Carmen Arrazola and my service advisor, Robert Damas. I am very grateful for all of their attention and an excellent experience during every visit. More
by Raudel
January 01, 2020
Robert Damas and his team are amazing!! Professional, courteous, responsive and honest. Doesn’t get any better! I wouldn’t change a thing! Thank you. courteous, responsive and honest. Doesn’t get any better! I wouldn’t change a thing! Thank you. More
by Rock L
Employees Worked With
December 31, 2019
Awesome customer service. Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a f Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a friendly smile, and given immediate attention. The estimated time for completion of service or warranty work is usually better than what they estimate. On top of all of that the refreshments are an added bonus. More
by jeffgcpa
Employees Worked With
Jose Castillo
December 29, 2019
Charlie Rodriguez was the service manager I worked with. He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML 550 was returned to me with the service done in a timely manner. More
by KCS248
Employees Worked With
Charlie Rodriguez
December 25, 2019
Annual service I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for t I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for the service on my car and asked me to wait in the Lounge while my car was in service. The Waiting Lounge is extremely comfortable. Hot and cold drinks along with holiday themed cookies were placed in the room for customers. The Lounge has nearby toilets well maintained and clean in appearance. The car service was completed within the promised time. A quick payment at Herbert's desk and I was ready to go. The dealership had sent me a $ 150 coupon that helped keep the service cost reasonable. Herbert Kanzki is a courteous professional and pleasant in demeanor - an asset to the dealership. More
by narinderjolly
Employees Worked With
Herbert Kanzki
December 24, 2019
Excellent customer service! Exceptional vehicle care. Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! More
by Janet
Employees Worked With
Herbert Kanzki and Jose Mojena
December 24, 2019
I made a factory order with the dealer in October to have it ready for when my lease was up. They handled everything incredibly profesional. From lease return to getting my new vehicle. The Sales Associate S it ready for when my lease was up. They handled everything incredibly profesional. From lease return to getting my new vehicle. The Sales Associate Sergio and the Sales Manager Danny couldn’t be any more attentive and trust worthy. This is my 3rd vehicle with them! More
by RdGarcia09
