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Mercedes-Benz of Danbury

3.1

24 Lifetime Reviews

100 Federal Road, Danbury, Connecticut 06810 Directions
Sales: (203) 778-6333

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24 Reviews of Mercedes-Benz of Danbury

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July 16, 2012

"I have been using this dealership for several years to..."

- KimGriffin52

I have been using this dealership for several years to service my C Sedan. They have always been quite helpful and courteous. Maria is extremely friendly and very well trained. No matter what the issue is, they treat me with the utmost respect. I will continue to use this dealership for all of my service needs and plan on buying my next Mercedes from them.

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Recommend Dealer
Yes
Employees Worked With
MAria Lucchetti
August 14, 2011

"Mechanics are great Servic advisor inferior,being An MBA..."

- thorckmorton

Mechanics are great Servic advisor inferior,being An MBA member hav e product knoledge and when the Advisor is challenged they wimp out Don't trust your advisor most ofthe time they just like to here them selves talk, they will also take several phone calls while they are supposedly advising you (thanks for employing super mentals) as a business person I recognize the importance of the customers especially when I listen to there needs. Less BS and more sincere concern. Today was there summer event Just a shame, but typical of this Dealership How about a make shift table with cookies in there original plastic containers and how about a nasty looking cooler with melted ice and just Poland Spring Water never mind an event they never even acknowledged me until a person who wasn't even employed at the dealership she ask if she could help me with any thing. The actual employees ,well they are there, even if some of them don't seem to like it None of my Benz friends would come they cant believe I still go there I try to tell them the mechanics are great!! Management from Manhattan Mercedes we felt the Benz Blessing,But no something left this person the inventiveness the friendly sincere greeting this was style with a capital S (WA HAPPEND)I THOUUGHT WE WOULD SEE THIS WONDERFUL ENERGY & ENTHUSIASTIC attitude WHICH USUALLY filters down to the employees SUCH A CHARISMATIC LEADER ,what a wonderful atmosphere just stand on the top floor and take it all in it makes you feel good, To bad when I think how great this good be

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Recommend Dealer
Yes
Employees Worked With
Dave,Carl Al,Maria0
February 11, 2011

"My son was interested in purchasing a pre-owned Mercedes..."

- sexychop007

My son was interested in purchasing a pre-owned Mercedes C300 sport. We did alot of researching online before actually shopping for the vehicle at the various local dealerships. After driving to the dealership in Greenwich, CT, only to find out that it was a "bait" car that didn't exist and experiencing some of the worst customer service we decided to visit the local Danbury Dealership that same day. The salesman, Roger Williams, was very knowleagble, attentive and willing to work with us. We agreed on a price that same day and picked-up the vehicle 4 days later. Some minor issues we had with the car where quickly resolved. As a 1st time Mercedes owner, I have to commend the owner, Mr. Robert Camastro, and the entire Danbury Mercedes staff on there professional and excellent customer service. They made our car shopping experience effortless. Thank you! F & M. Pereira

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Recommend Dealer
Yes
Employees Worked With
Roger Williams
May 04, 2005

"Mercendes Benz of Danbury CT I had an extremely poor..."

- boston345

Mercendes Benz of Danbury CT

I had an extremely poor dealing with this dealership. I would advise against doing business with them. Both a sales person and a manager gave me information on the cost to lease a car. They e-mailed me a confirmation. They faxed me the buyers order and had me sign it and fax it back. They charged my credit card the deposit. The next day, they told me I would have to pay an additional $50 per month on the lease because they made a mistake.

Mistakes are fine when it’s one person. But after multiple people, including a manager make a mistake… and then proceed to have you sign something and charge your credit card, it’s no longer a mistake, it’s a transaction.

The manager called me back and said sorry I would have to pay the extra $50 or lose the car. I would have said get lost and whet to another dealership but I had turned down a good deal somewhere else and the car was no longer available. In addition I told my wife I just bought her a car.

I spoke to the owner, Robert, and he told me it was a mistake and that he wasn’t going to lose $2500 by selling me the car that much cheaper. He realized that I had lost a deal after listening to his employee and manager and that I would have to pay the additional $50 per month due to the change in lease rates by not going with the other offer.

Simple put, I relied on his employees and management. I should not have done so. I believe they did make an honest mistake but they left me holding the bag. I would not rely on this dealership. If you do, and they make a mistake, you will be the one holding the bag.

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Recommend Dealer
No
Employees Worked With
Sharon, Robert
3
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