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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 29, 2016
Excellence The excellence of the service and sales department at Mercedes Benz of EDH far exceeds any expectations I had. Thank you. I so appreciate the quality The excellence of the service and sales department at Mercedes Benz of EDH far exceeds any expectations I had. Thank you. I so appreciate the quality and professional care you gave to my service and me! More
by RNJTUBBS1
Verified CustomerEmployees Worked With
Jessica Cleveland , Shane Lundy, Daniel Clark, Ryan Skelly, Adam Ruff
Helpful November 29, 2016
Above and Beyond The Dealership stepped up to resolve a problem that may or may not have been their fault. Instead of debating the source of the issue they simply said The Dealership stepped up to resolve a problem that may or may not have been their fault. Instead of debating the source of the issue they simply said they wanted to make it right. Who could ask for anything more. Great job. Tons of good will earned for a relatively small cost. Thank you! More
by michael.alumbaugh
Employees Worked With
Daniel Clark, Gayton DeRosa
November 27, 2016
Experience is always excellent with Gayton and car is alway Gayton is an excellent service advise knowledge polite returns calls and fair and car is ready when you arrive to pick it up..I have nothing more to Gayton is an excellent service advise knowledge polite returns calls and fair and car is ready when you arrive to pick it up..I have nothing more to add More
by jjweber_edh
Employees Worked With
Gayton DeRosa
November 27, 2016
Excellent Service The Sales Consultant and Finance Manager were great! Also, the Service Consultant helped me to determine the right model for my business needs. It wa The Sales Consultant and Finance Manager were great! Also, the Service Consultant helped me to determine the right model for my business needs. It was very easy buying a car, as it was my third one from this dealership! More
by DDachtler
Employees Worked With
Zach Shiner, Mike Sabbagh, Daniel Clark
November 27, 2016
Professional, Competent, Efficient, Respectful Our service on the ML 350 was completed with quality care within two hours. I had another appointment so a porter from the dealership took me to it. Our service on the ML 350 was completed with quality care within two hours. I had another appointment so a porter from the dealership took me to it. The porter was waiting for me when I was done with my appointment and so was the service. I am impressed with the absolutely considerate people at MB of EDH. More
by RNJTUBBS1
Employees Worked With
Daniel Clark
November 26, 2016
Prompt and courteous service by Representative Daniel Clark. We were attended immediately at our appointment time.we were given a loaner car promptly without any fuss.After our car was ready, we were contacted o We were attended immediately at our appointment time.we were given a loaner car promptly without any fuss.After our car was ready, we were contacted on our home phone. We paid our bill right at Mr. Clark's desk without standing in line at the payment desk.Of course, as usual, we were treated with a cup of coffee. I think, the credit goes to Clark and his team. More
by SATISHWADHWA6020
Employees Worked With
Daniel Clark
November 26, 2016
Mercedes EDH is the best! I always come back because I am always treated with the utmost priority and any issues that come up Dan takes care of and I am always happy with the r I always come back because I am always treated with the utmost priority and any issues that come up Dan takes care of and I am always happy with the result. I will continue to come back for service and to purchase my next vehicle. Keep up the good work! More
by LOLSSON
Employees Worked With
Daniel Clark
November 25, 2016
Customer Satisfaction First! The overall service experience was excellent in itself. Coffee and snacks, while you wait in a very nice seating and TV area. Most impressive was th The overall service experience was excellent in itself. Coffee and snacks, while you wait in a very nice seating and TV area. Most impressive was the attention to detail in service, and efforts to make me as a customer happy. They succeeded clarifying my service contract and ensuring that I was happy. Great job! More
by c.warchol
Employees Worked With
Don Vanderschoot
November 23, 2016
Outstanding personal service. Extraordinary attention to de After bringing my GLK in for routine service, I requested that Adam have the service department look at a depression in the rear molding that w After bringing my GLK in for routine service, I requested that Adam have the service department look at a depression in the rear molding that was not contact related. After some discussion, the dealer agreed to take a closer look, and decided that the molding did not meet the very best standard Mercedes and the dealer set for their customers and the bumper should be replaced. From there Adam took care to insure that paint and installation were flawless. I have purchased two new vehicles at this dealership and found the personal service to be unsurpassed. More
by davidglk
Employees Worked With
Adam Ruff
November 23, 2016
Great purchase experience followed by super technical help We were very impressed with Bob Michalek, who sold us the car, and later with the outstanding technical help we received from Ryan Christ, who helped We were very impressed with Bob Michalek, who sold us the car, and later with the outstanding technical help we received from Ryan Christ, who helped us learn how to use the car and its features. More
by jayo
Employees Worked With
Ryan Christ, Bob Michalek
