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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 30, 2022
Matt on the service department was excellent in handling my new used car and getting it fixed both times. my new used car and getting it fixed both times. More
by melina.jacobs
Verified CustomerEmployees Worked With
Terry in Sales and Jason who use to be in Client satisfaction, but now in sales., Daniel Clark, Matt Coats
Helpful December 30, 2022
Daniel has been my service person for many years it has always treated me with respect and always I feel he is giving me the best deal he could offer. Daniel is the best and so is Mercedes Benz of El Dora always treated me with respect and always I feel he is giving me the best deal he could offer. Daniel is the best and so is Mercedes Benz of El Dorado Hills. More
by JMUSG333
Employees Worked With
Daniel Clark
December 20, 2022
Customer service has decreased tremendously at this particular location. Communication is poor and not effective. Have to continuously bring car over for the same reason. Service associates demeanor is particular location. Communication is poor and not effective. Have to continuously bring car over for the same reason. Service associates demeanor is not nice and he fets mad when he misses his calls or texts. Not appreciate at all. I have requested to change my service clerk as I was very unhappy with the way I was treated on my last interaction when I was in for service! More
by Pari
Employees Worked With
Daniel Clark
December 16, 2022
Awesome service dept specially Daniel Clark and the service team. I can drive with confidence knowing the car is fixed right first time thanks mbofedh service team. I can drive with confidence knowing the car is fixed right first time thanks mbofedh More
by balaji
Employees Worked With
Daniel Clark
December 15, 2022
Every time we have taken our car there, we have not gotten the correct diagnosis and have had to get a second opinion from an independent before MBZ El Dorado Hills excepts it. This time it was the cat gotten the correct diagnosis and have had to get a second opinion from an independent before MBZ El Dorado Hills excepts it. This time it was the catalytic converter which they wanted to say it had been an attempted theft but with two more experts examining it, it was obvious a manufactures default and was finally excepted by El Dorado Hills MBZ and replaced under warranty. I have owned several Mercedes, buying my first one in 1982 and have never had the problems that I have had recently with this Mercedes and dealerships. And the ironic thing is, I never get an apology from anyone. Having been in customers service for many years, that is not the way I treated my clients. More
by Faye
Employees Worked With
Daniel Clark, David Kaplan, Mark D"Agostin
December 09, 2022
El Dorado Hills MB service is best in class! Dan Clark ensured my GL check engine light repair was completed flawlessly with a clean vehicle returned… (every time). I’m confident that the serv Dan Clark ensured my GL check engine light repair was completed flawlessly with a clean vehicle returned… (every time). I’m confident that the service guys in the back are well trained & get things done right the first time. The shuttle service is also great (Thanks Bert). I’m addition to the GL, I own an SL. When looking at the landscape of new vehicles to replace one of mine, Dan Clark & the EDH service team are clearly parts of my decision process. I’m treated like family & much appreciate the all round professionalism. Regards, Bob Swenson More
by RCSWENS
Employees Worked With
Bert - great shuttle service. , Daniel Clark
