Mercedes-Benz of Escondido

My service advisor was communicative and helpful. The dealership is in a temporary location while the new building is being built The dealership is in a temporary location while the new building is being built More

Victoria My service advisor is THE BEST she is above and beyond what you would expect!!! beyond what you would expect!!! More

Called and spoke with Jhonatan and he told me the details and spects of the SUV i was looking for. Met with him and in a few minutes made a deal. Great service !....recomend ask for him and spects of the SUV i was looking for. Met with him and in a few minutes made a deal. Great service !....recomend ask for him More

Amir did a great job and demonstrated he was "on our team" the entire time as we went through the purchase process. Service was fast, friendly, cordial and personable. team" the entire time as we went through the purchase process. Service was fast, friendly, cordial and personable. More

Had an excellent experience with Trevor! I had to my yearly service done last week and it was very smooth and professional. I wish the car wash service was working but the customer service i I had to my yearly service done last week and it was very smooth and professional. I wish the car wash service was working but the customer service is impeccable. Trevor was more than exceptional and it made my day! More

I’m taking all my Mercedes cars to this place - always the best experience. Special thanks to Jon Fonseca. the best experience. Special thanks to Jon Fonseca. More

Jonathan was very easy to work with, was very professional and went above and beyond to help us out! Highly recommended!! professional and went above and beyond to help us out! Highly recommended!! More

Car took three months to get fixed now I’m not happy but I’m still making payments I’m still making payments More

I brought my vehicle in for scheduled service and a recall. I had requested a loaner car and arrived at the appointed time to find there was no loaner available. Since I cannot use a car service (Lyf recall. I had requested a loaner car and arrived at the appointed time to find there was no loaner available. Since I cannot use a car service (Lyft or Uber) since I cannot usually get a return car from my residence, I had to return later to obtain a loaner. I received a call from my service adviser and finally was able to leave the car for service on the 2nd attempt. Day 2--I received a text from my service adviser advising me that she was not working. I was advised that the service work was complete but the recall work required parts that were in LA and ordered. Parts should be in tomorrow. Day 3--I received notification that the recall parts were back-ordered and there was no estimate of delivery. My car was ready for pick up and the recall item would have to be done at a undetermined later date. It was too late to return to the dealership on day 3 but would return day 4. Day 4--I returned in the AM and spoke with my service adviser. She was unable to estimate when the parts would arrive but said she would call when they do. I took the paperwork and waited for someone to bring my car. When the car appeared it was beyond dirty. Apparently the car was stored outside and between the rain and dust from the new construction, the car was covered with dirt. In order to drive I had to use the wipers/water spray to clean the windshield. Then I had to wash the car myself. No dealership should ever deliver a vehicle in WORST condition than when it was brought in for service. I realize that the dealership did not have their car wash working but there are other options. Obviously the dealership is using some method to clean the cars being offered for sale. Needless to say I will consider other options for service in the future. More

Service is verry good and unit delivered on time. Carlos is a very fine Service Manager. Driver's floor mat is a problem - soiled when recelived. Need to be more attentive in placing protection. Carlos is a very fine Service Manager. Driver's floor mat is a problem - soiled when recelived. Need to be more attentive in placing protection. I have photos should you have questions. More