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Mercedes-Benz of Escondido

Escondido, CA

1.7
142 Reviews

1101 W Ninth Ave

Escondido, CA

92025

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Showing 142 reviews

February 10, 2015

Irresponsible i had a great service advisor for 8 years. after he left MBZ of Esc threw me to the wolves. a basic service cost me $1,100+ after they offered me a 10 More

by Charles M
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeff and Adolfo
December 08, 2014

sale manager what a nightmare to deal with Bought a car from Ming, he is fantastic to deal with, drove the car for a week. transmission issue. brought back for them to check it out, came back a More

by advantec2000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
ming
July 24, 2014

Arrogance and disrespect from the internet sales manager! Don't deal with an ARROGANT and DISRESPECTFUL Internet sales manager (MICHAEL STANSBURY) I buy cars every couple of years and have been doing so for t More

by Yasir R
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Michael Stansbury
March 31, 2014

It's been a couple of years since we bought our first car, it was a C class. Back then we received an amazing service from all the team: from sales to service parts, they walked us through every detail o More

by DavidBLini
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pam Lanier
Apr 01, 2014 -

Mercedes-Benz of Escondido responded

Hi David! Thank you for sharing your experiences. I'm pleased to hear Pam has continued to treat you well and did everything to make sure your recent experience was a great one. I hope we keep earning your business and customer satisfaction. If there is anything else I can do for you, please let me know. John Lukehart, General Manager

February 22, 2014

Christopher Bayne was my service consultant during my recent 20,000 mile service. I was running late and let Chris know I would be there about 15 minutes late... Well, 45 minutes later, there I was, and More

by AndyRodriguez
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bayne
May 13, 2013

Bought a Mercedes here.... I have had nothing but bad service..The car turn out to be a lemon!! This dealer tried ripping me off by $10,000 to trade me out of this lemon that they sold me in the first pl More

by coop3.0q
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
John Lukehart
Jun 12, 2013 -

Mercedes-Benz of Escondido responded

We are sincerely sorry for the inconveniences of your experience. We truly want you to enjoy your car and the services we provide. If there is anything we can do to ensure this, please let us know.

December 12, 2012

I have had to make 4 trips back to get my car repaired. The problems are still not fixed correctly. 40 days in service is not acceptable. More

by coop3.0q
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
service
Jun 12, 2013 -

Mercedes-Benz of Escondido responded

We sincerely apologize for the unnecessary inconvenience. We truly want you to enjoy your car and the services we provide. If there is anything we can do to ensure this, please let us know.

May 28, 2012

l recently purchased a certified SL 550 at this dealership. My salesperson was Mike Rossi. He couldn't have been nicer or more patient. I also had the opportunity to meet Rhett Saunders, used ca More

by PhilN
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Rossi, Rhett Saunders
December 31, 2011

Just leased my 3rd car with MB Escondido. I HATE the whole car lease/buy experience (would much prefer a root canal) however my last two cars have been leased with MB Escondido and both experiences were More

by travelbunnyvic
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Two
January 25, 2011

We have been going to Mercedes of Escondido for many years since our first Mercedes purchase in 2003. They have always gone above and beyond for any service issues and concerns. Even bringing the loan More

by WRemington
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Hastings
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