Mercedes-Benz of Escondido - Service Center

My go to dealership. Dependable service. Confident with the repairs. Would buy my new car there again. Thanks! Dependable service. Confident with the repairs. Would buy my new car there again. Thanks! More

The customer service was great. The issues I had 1. Changed my seat settings on my profile 2. Didn’t perform software update 3. Changed my dashboard screen 4. Car was covered The issues I had 1. Changed my seat settings on my profile 2. Didn’t perform software update 3. Changed my dashboard screen 4. Car was covered with leaves, dirt… I had it detailed the day before I brought it in 5. Changed my heads up settings…that was annoying 6. I specifically asked the last time I had service to go to a different profile and to please not change my seat settings. If you adjust my seat it will automatically save it in my profile “mom” 7. I really wish they performed software update because it took 30 minutes to update and I was hoping they would notice it needed an update and perform update More

Very friendly stuff. Quick service. Was very easy to scheduled my car's maintenance service. Quick service. Was very easy to scheduled my car's maintenance service. More

I was happy they called the day before and was asking questions about my car and wanted to find a quick solution for me thank you. questions about my car and wanted to find a quick solution for me thank you. More

Service was quick. However, never called me when then part came in that I was waiting on. However, never called me when then part came in that I was waiting on. More

Excellent service advisor,and customer service. Nice customer waiting lounge with complimentary drinks. Everyone is very helpful. Nice customer waiting lounge with complimentary drinks. Everyone is very helpful. More

Jon F is great! Knew I had an issue the day before taking a trip and had me in first thing the next day. Thanks Knew I had an issue the day before taking a trip and had me in first thing the next day. Thanks More

Followed through with what was discussed. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. More

It was Great service that was provided by my service advisor to get the recall done on my vehicle advisor to get the recall done on my vehicle More

The Service department was as always easy to work with and the techs went above and beyond to keep my car in tip-top shape. and the techs went above and beyond to keep my car in tip-top shape. More