Mercedes-Benz of Fairfield

Courteous and friendly service, a pleasure to do business with you,looking forward to next visit. with you,looking forward to next visit. More

Customer service is absolutely terrible. No, return calls or updates on the status of my service, I had to contact the service department. The service manager was never available.They misdia No, return calls or updates on the status of my service, I had to contact the service department. The service manager was never available.They misdiagnosed my car the first time, which added additional cost to me. It took five days to complete the service to my repair my car. Which I was told my tire exploded and they had to order from Chicago. I will be seeking service for my car at other dealerships even though I live right down the street. More

Perfect experience start to finish. Impeccable communication. Car was ready before promised time. Great first visit i will definitely be back. Impeccable communication. Car was ready before promised time. Great first visit i will definitely be back. More

Dealership is clean. Employees are pleasant when you're working with them, otherwise they don't say anything to you. Employees are pleasant when you're working with them, otherwise they don't say anything to you. More

My experience was awesome. Everybody was so kind. Definitely I will come back. Thank you! Everybody was so kind. Definitely I will come back. Thank you! More

Jenna Castleman is excellent in her listening skills and in delivering the outcomes we expect. We also appreciate receiving the video of the technician doing his work. However, this last time it was impos in delivering the outcomes we expect. We also appreciate receiving the video of the technician doing his work. However, this last time it was impossible to understand a word. So, video was useless. Shame More

Miguel Vasquez in the service department at Mercedes of Fairfield is a top-notch guy. He’s been great every time I’ve brought my car in — professional, helpful, and always takes care of everything smoothly Fairfield is a top-notch guy. He’s been great every time I’ve brought my car in — professional, helpful, and always takes care of everything smoothly. Highly recommend! More

Over charged for diagnosing. First they told me already completed coil diagnosis they want to diagnose fuel injectors but they never performed that and end up saying they replace First they told me already completed coil diagnosis they want to diagnose fuel injectors but they never performed that and end up saying they replace coil. More

We worked with Alondra and Peirce who were A-one. Very knowledgeable. Very friendly and caring. Very knowledgeable. Very friendly and caring. More

Jessica DeGuzman is the professional sales consultant that every dealership wishes they had.She knows the product, answered all our questions concisely and with clarity. The loan closing was Very smooth that every dealership wishes they had.She knows the product, answered all our questions concisely and with clarity. The loan closing was Very smooth and had no unnecessary delays. Being in the lending industry for the last 45 yrs, I do know the difference. We totally appreciated her taking her time off to do the final walkthrough before taking the car home. Lastly, the Mercedes-Benz of Fairfield dealership is a classy and totally professional place to be. We love the new car! You have our loyalty and Jessica can expect our referrals, Dean + Joanne Revelo More