Mercedes-Benz of Fayetteville - Service Center

Great Service I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mil I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mile. More

Unclassy, disorganized, worst MB dealer I have ever been to I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I sh I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I showed them the confirmation e-mail they still seemed unapoligetic (apparently these thing happen often enough for the staff to seem it was just business as unsual). After filling out the paperwork with the information that I had already sent in advance, the desk personnel asked if I wanted to "skip the interior and exterior cleaning" to "speed up" the service. I had never once stated that I was in a hurry so I found this really upsetting. I then heard him ask several other customers this same question, so it is their standard line. NOT MB quality customer service. In addition, the dealership is old, the waiting area, while clean, was quite dated (although probably the most up to date aspect of the dealership). The people were friendly, and while I would consider buying a MB there, I would never have my car serviced there again as the customer service was subpar. More

No hassle I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was returned and I was on my way. More

Great Experience Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out. Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out. More

great I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considerin I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considering purchasing another benz More

Very friendly and very polished Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man. Answered all questions. Very good experience. Very fri Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man. Answered all questions. Very good experience. Very friendly. Kelly J. Johnson More

service Debbie and Donna are the best!!!! great attention to customer as they always give more than 100 %. It is always a worry less dealership time when I br Debbie and Donna are the best!!!! great attention to customer as they always give more than 100 %. It is always a worry less dealership time when I bring my vehicle there. More

Service My experience was good and I would recommend this dealership to my friends. This is the second time that I have visited this dealership and I was ple My experience was good and I would recommend this dealership to my friends. This is the second time that I have visited this dealership and I was pleased each time with the service I received. More

SLRaine Professional Customer Service, great repair team, and clean facilities. I was told from the beginning just what the service included and was given ti Professional Customer Service, great repair team, and clean facilities. I was told from the beginning just what the service included and was given time that vehicle would be ready. I was also offered a car wash and explained that it was 45 minutes added to my wait time. The time was exact to the minute. More

Excellent and Friendly Service I always have a wonderful experience when I visit this dealership, especially in the Service Department. This time, I purchased a car and the experien I always have a wonderful experience when I visit this dealership, especially in the Service Department. This time, I purchased a car and the experience there was equally pleasant. Debbie and Nikki were wonderful to work with. More