Very thorough, knowledgeable, polite and professional when I brought the car in. Listened well, asked good questions, did not rush. Would rate a 5+ on this. Written explanation of work done very complete and thorough. Would rate that a 5. However, only called late in the day, after I placed a call, to tell me work was done and nothing else. Since the call was late I could only get thrrr after 6. Only service center employee available at that time was receptionist/secretary. She was polite and professional but not qualified to answer service quuestions. So, I’d rate post service work communication as average.