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Mercedes-Benz of Fort Washington

Fort Washington, PA

Overview
Employees
Reviews
Vehicles
4.6
3,139 Reviews
Mercedes-Benz of Fort Washington is proud to have one of the largest selections of New and Certified Pre-Owned Mercedes-Benz vehicles in the Delaware Valley serving the Main Line, Philadelphia Pennsylvania, New Jersey, Delaware and Maryland. Conveniently located off I-276, miles north of Philadelphia and minutes from I-95 and I-476. We have more than 20 Mercedes-Benz Certified product specialists with over than 100 years combined experience to answer your important questions and assist you with selecting the best vehicle for you. Our showroom features over 15 new Mercedes-Benz luxury vehicles at any given time. Our Cafe lounge offers LCD televisions, free WiFi, comfortable seating areas, and 100% Arabica coffee while you have your vehicle serviced.
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404 Pennsylvania Ave

Fort Washington, PA

19034

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Showing 3,139 reviews

March 21, 2024

They don't care about the customer, they are all about making their money. They try to find things wrong with your car so they can make money. More

by EDAGANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Mercedes-Benz of Fort Washington responded

Hello - I'm concerned to hear that we've left you with this impression and would appreciate the opportunity to get some additional details about your experience. At your earliest convenience, would you please contact me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Helpful
March 20, 2024

brake fluid spilled in engine compartment, brake fluid bottle lids in engine compartment, oil fill tube laying on engine and not clipped/fastened in correct location, More

by HUMBERTO.L.BERRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
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Mar 21, 2024 -

Mercedes-Benz of Fort Washington responded

Humberto, I'm disappointed to hear about these concerns and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Mar 21, 2024 -

HUMBERTO.L.BERRIOS responded

sure, call anytime

Helpful
March 19, 2024

Perfect service, the staff help me to complete all files and steps, simplify the purchasing process! More

by Zifan Zhou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reimel
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Mar 19, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Zifan! Thank you for your kind words! We're thrilled to hear that our staff provided you with excellent service and made the purchasing process a breeze for you. We strive to simplify every step of the journey for our customers at Mercedes-Benz of Fort Washington!

Helpful
March 19, 2024

Mercedes Benz of Fort Washington gave me continuous updates about my vehicle. They fixed my vehicle in a timely manner. More

by DANIELLETILLMAN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Danielle! We're glad to know that you appreciated the updates and timely service at Mercedes-Benz of Fort Washington. Thanks for sharing your experience!

Helpful
March 19, 2024

The service center personnel are always friendly, respectful and accommodating. Every occasion on which I have had to take my car in has been a smooth and pleasant experience. Their work has been imp More

by DSLANGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service is terrific.
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Mar 20, 2024 -

Mercedes-Benz of Fort Washington responded

We're so glad to know that our team at Mercedes-Benz of Fort Washington has consistently provided you with friendly service and high-quality experiences. We appreciate your kind words and look forward to seeing you again next time!

Helpful
March 19, 2024

My car could not be washed becaused your washer was down. It's important to me to have my car washed when being serviced. More

by HJALCORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Mercedes-Benz of Fort Washington responded

We're sorry to learn that we weren't able to provide a car wash during your recent service visit. We understand how important this is for you and apologize for any inconvenience caused. Please feel free to reach out so we can make it right next time around. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Helpful
March 18, 2024

In general the service is good but I really appreciate my service technician, Christian, she was very helpful and understanding with my concerns during my last visit. Kindness like this goes a long way!! More

by TWOSAMUEL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Mar 18, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Samuel! We're glad to know that Christian was able to provide you with the excellent service we strive for at Mercedes-Benz of Fort Washington. Your kind words are much appreciated and will be passed on!

Helpful
March 14, 2024

Communication was really lacking with my service experience. I was able to get same-day service as I had a nail in my tire and had purchased a tire warranty, but had no idea that I would be there fo More

by jbgah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unable to write employees as no one warning, tags or introduced themselves
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Mar 15, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the review. We strive for clear communication and efficient service, so it's disappointing to hear about this experience. Your feedback is valuable as it helps us improve our processes and customer care moving forward. If you have any additional concerns or if you would like to discuss the situation in greater detail, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Helpful
March 14, 2024

Great Service from this dealership, Quality of work is great and the service manager is excellent More

by STRYKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Regalis
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Mar 14, 2024 -

Mercedes-Benz of Fort Washington responded

Thank you for the wonderful feedback about our Mercedes-Benz of Fort Washington team! We appreciate your support and look forward to serving you again next time!

Helpful
March 13, 2024

I had an amazing experience at this dealership. I found the perfect car and had incredible service. Britteny is the best. More

by NIKKI23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britteny
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Mar 13, 2024 -

Mercedes-Benz of Fort Washington responded

Hi Nikki! We're so glad to know that you had an amazing experience at Mercedes-Benz of Fort Washington and found the perfect car. We'll pass along your kind words to Britteny!

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