Mercedes-Benz of Grapevine - Service Center

Came in today for safety recall 2021050002 at appointment time and didn't get it back after 3 long waiting hours just for updating the software. Then while driving back home the message "SOS Service Not Act time and didn't get it back after 3 long waiting hours just for updating the software. Then while driving back home the message "SOS Service Not Activated " appeared every time my GLC-300 restarted. More

Great customer service. Everyone there is polite and ready to assist. Plus they pretty much get you out of there quick. ready to assist. Plus they pretty much get you out of there quick. More

Very good customer service! They completed the car service much sooner than expected. Everyone was very courteous and helpful! service much sooner than expected. Everyone was very courteous and helpful! More

Great service! Never have to worry about anything and always leave feeling like I have a new car! Best team! always leave feeling like I have a new car! Best team! More

Patrick took excellent care of my car and he was extremely helpful and very kind extremely helpful and very kind More

Excellent experience with the service. Would recommend to friends and family. We own several Mercedes. to friends and family. We own several Mercedes. More

One of worst services. 1) brought vehicle in for state One of worst services. 1) brought vehicle in for state inspection and some minor issues. Dropped off on 23rd and on 31st got this lousy update (SA c One of worst services. 1) brought vehicle in for state inspection and some minor issues. Dropped off on 23rd and on 31st got this lousy update (SA called and said software upgrades were done and all solved but they found a nail in our 2020 GLE and this couldn't pass inspection. 2) SA told wife that after software upgrade, the system showed problem w a tire and on closer inspection found a nail. He said too close to side wall. He offered to replace RFT tire for $516. And he said they could get all done in 2 hours. Wow! I told her to ask SA to call me. 3) SA called me and when asked what exactly was wrong ... he said part of State Inspection included a visual check of tires. And they found a nail in it. The earlier BS part was skipped. 4) so my vehicle never encountered any air loss, prior. We check our Mercedes Me app often. And now there is story of nail in tire and to get inspection passed ... needed to get tire done w dealership. SA even said that after replacing tire (I told him I was taking my GLE to discount-tire), I needed to drive abt 100 miles so the software will update correctly and then I could pass inspection. 5) they waited until the last minute to inform me of a nail (I hope it accidentally occurred at the dealership, and wasn't on purpose), and said they could resolve this in 2 hours w new tire purchase at dealership. And now we needed to be cautious driving that 100m and take for inspection again? 6) this afternoon, I took vehicle to discount tire, and they fixed the nail issue. No questions asked, and FOC. 7) I wrote in a long complaint to Mercedes Grapevine and someone called me today. Asked if I wanted to make an appointment for my vehicle. I asked her do you know what's wrong about my vehicle or you were just told to call me to make an appointment. It was the latter. Haha. Are times so bad at dealerships that some unscrupulous practices are emerging? More

My Honda dealership has better service! After 10 days in the shop, the dealership called me for a "ride along" so could re-explain the issue. The technician/manager heard the issue and immediately said "th the shop, the dealership called me for a "ride along" so could re-explain the issue. The technician/manager heard the issue and immediately said "that's not right." 5 days later there was still no resolution. Now we are going back 3 months later for them to try more repair attempts and they have asked for another ride-along! Clueless. More

Always friendly and efficient in taking care of our vehicle. From being greeted to receiving our car back from service, everyone is professional. Andrew is fantastic! vehicle. From being greeted to receiving our car back from service, everyone is professional. Andrew is fantastic! More

Very smooth check-in process for service. Everyone was courteous and knowledgeable . Service was completed ahead of estimated time. Loaner vehicle was very nice courteous and knowledgeable . Service was completed ahead of estimated time. Loaner vehicle was very nice More