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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,354 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,354 reviews
April 21, 2024
The manager wasn't willing to work with us, only a 500. 00 off, after a put down a 2000.00 deposit to hold the car, in which I have never seen seen and to be told it was no refundable. It that legal, I tru 00 off, after a put down a 2000.00 deposit to hold the car, in which I have never seen seen and to be told it was no refundable. It that legal, I trusted the car dealership, but nothing in return More
by ministereggleton
Employees Worked With
Helpful April 20, 2024
I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is ver and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is very friendly and no pressure. I was concerned about an all electric car and after discussing my lifestyle he suggested a hybrid. By far the best experience I have ever had both with service and purchasing a car. Rob is the best and I highly recommend him. You will not regret developing a relationship with this dealership. More
by Robbins55
April 20, 2024
Barry was great! Not pushy and very easy to work with. Would buy a car from them in the future Not pushy and very easy to work with. Would buy a car from them in the future More
by friedman.199
Employees Worked With
April 20, 2024
Rob was informative & forthcoming in helping us make a decision. He was honest & friendly. I would recommend him to anyone! decision. He was honest & friendly. I would recommend him to anyone! More
by Campsue
Employees Worked With
April 20, 2024
We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend. and knowledgeable staff and fast service. Highly recommend. More
by 2dawgbluz
April 14, 2024
Shopping and purchase experience was excellent. ..again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes deal ..again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes dealers within about a 60 mile radius of my home and was unable to find exactly what I wanted (I even changed my mind a few times). All provided personable assistance but only Barry went the extra mile and searched "the system" for just the right vehicle. When we showed up at the dealership to complete the paperwork and take possession of the vehicle they made us feel very special. The car is great, Barry is great, Mercedes of Hagerstown is great. We would definitely purchase from them again. More
by tandbemail
April 12, 2024
Great service friendly staff Rob was great and very informative and honest great place to take your vehicles informative and honest great place to take your vehicles More
by kdcavell
Employees Worked With
April 10, 2024
The best car buying experience ever. Lexi is great, answered all questions and was fun to work with. Lexi is great, answered all questions and was fun to work with. More
by MITTENWALD2
Employees Worked With
April 06, 2024
Great experience from test driving several models to purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles feature purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles features before we took the car off the lot. More
by Cwinterberg1
Employees Worked With
April 06, 2024
Barry was extremely helpful. He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would recommend Barry to anyone. More
by cjt193535
Employees Worked With
