Mercedes-Benz of Hagerstown

Solid Team Found a Volvo in their inventory online. Live in DC and wanted to make sure it was worth the trip. Communication with Barry was excellent and he eve Found a Volvo in their inventory online. Live in DC and wanted to make sure it was worth the trip. Communication with Barry was excellent and he even took the time to do a quick video which was very helpful to get a better feel for the car. Car was very close to description when I arrived and I took her home. Would buy from this dealership again - Mercedes or not. More

Recent Purchase This is the 3rd Mercedes I've purchased from this dealership, and 4th overall. Mike Lavrenchik took care of my purchase efficiently, and professionall This is the 3rd Mercedes I've purchased from this dealership, and 4th overall. Mike Lavrenchik took care of my purchase efficiently, and professionally. I've purchased my cars specifically from Mike, and his level of service has always been exceptional! I will continue to rely on this dealer for my car needs, whether it be purchase or service. They take excellent care of their customers, much to the expectations I expect from Mercedes Benz, and Mercedes Benz of Hagerstown More

Recent visit Sales person was top-notch. Although I did not end up purchasing a car from this dealership, the knowledge and overall customer service received was s Sales person was top-notch. Although I did not end up purchasing a car from this dealership, the knowledge and overall customer service received was stellar. Chandra did not pressure me. She was very knowledgable of the cars and made my Mercedes experience wonderful. From the time I came in until I left, I was pleasantly pleased. I also enjoyed the approach Chandra used. She sent an introduction video to me showing where to park, what time, and everything to expect. This was a first for me and was extremely helpful. I knew where to park, who I was looking for and it took away the worry. It was a great sales approach. Having a great salesperson makes an auto sale that much better. Unfortunately, my wife chose another manufacturer. I will be back when I need another automobile. Thank you. More

Strong customer focus! I just purchased a new 2015 GLA and I enjoyed the sales team at MB Hagerstown. Thanks to Chandra and Rob for making it a smooth transaction. I just purchased a new 2015 GLA and I enjoyed the sales team at MB Hagerstown. Thanks to Chandra and Rob for making it a smooth transaction. More

Fast, Knowlegeable, and Friendly Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comf Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comfortable with our purchase. Friendly dealership. All employees were friendly and knowledgeable. Sales Manager made every effort to see that we were getting the best financing. Recommend this dealership HIGHLY. We dealt with 3 others before this one and they didn't compare. We were not considering a Mercedes-Benz at first. More

First Mercedes!! I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each c I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each car offered while we were driving. He was very helpful in making sure the car had everything that I needed and wanted. The entire staff was very polite and happy to help. They even stayed past closing to finalize everything for me which I greatly appreciated. I will definitely have a Benz for the rest of my life! Love this company and this dealership! More

Wonderful experience We love Barry London. He was wonderful to us. Everyone else we met at the dealership or talked to on the phone has been very nice and helpful. It h We love Barry London. He was wonderful to us. Everyone else we met at the dealership or talked to on the phone has been very nice and helpful. It has been a wonderful experience so far, and I would definitely buy from Barry and Mercedes Benz of Hagerstown again. More

Polite, Prepared, Professional Team My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked in the door the team at MB Hagerstown went out of their way to make me feel that I had been a loyal customer for years. Austin and Rob teamed up to move me through the process in an informed and expeditious manner. I also had the opportunity to meet Brandon who drives leadership to every level of this organization. I enjoyed my time there and look forward to future visits. George even provided a photo along with a little humor before I drove off the lot with the car I was looking for. More

Painless buying experience We bought a used car here. Mike made it easy and pretty painless. There were no hidden fees from him or the finance dept; just a straight processing f We bought a used car here. Mike made it easy and pretty painless. There were no hidden fees from him or the finance dept; just a straight processing fee as well as the usual tax/registration.stuff, which was a refreshing change from some of the other places we tried who added delivery/protection fees, etc. They did offer a lower than expected price for trading our old car, but it wasn't a problem since we had a better offer already. I would recommend them if you are looking for a car. More

Amazing I recently bought at CLA and I love it!!!! The staff at this dealership was very inviting and helpful. Michael Lavernchik was my sales rep and he was I recently bought at CLA and I love it!!!! The staff at this dealership was very inviting and helpful. Michael Lavernchik was my sales rep and he was awesome. He went above and beyond to help me get financed for the car with "my name on it" . ( I told him that when I walked in.) He was always there to answer any questions I had, even if they were silly. I totally recommend this dealership. :) More