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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,354 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,354 reviews
January 17, 2015
Love My New Mercedes! I purchased a 2015 ML400 and just LOVE it! What a great experience dealing with Mercedes-Benz of Hagerstown. I enjoyed working with Michael Lavrenchi I purchased a 2015 ML400 and just LOVE it! What a great experience dealing with Mercedes-Benz of Hagerstown. I enjoyed working with Michael Lavrenchik part of the sales professional team. He explained the vehicles features and helped us with the major set up functions and made sure the vehicle was spotless for our departure. A big thank you from a new happy customer :) More
by kyr
Employees Worked With
Michael Lavrenchik
Helpful January 15, 2015
Purchase of a certified pre-owned MB. This is the third vehicle we have purchased from Hagerstown MB. We were provided prcing on a number of new and pre-owned vehicles along with purchase This is the third vehicle we have purchased from Hagerstown MB. We were provided prcing on a number of new and pre-owned vehicles along with purchase and lease options which helped greatly in our decision making process. More
by richard
January 04, 2015
At last, I decided on a Mercedes Wes Whetstone was great....no pressure but stayed in touch. Very knowledgeable and helpful. Highly recommend this dealership for a great experience an Wes Whetstone was great....no pressure but stayed in touch. Very knowledgeable and helpful. Highly recommend this dealership for a great experience and great deal. More
by Jbs
January 02, 2015
Finally My First Mercedes-Benz Barry was very patience salesman, kept saying whenever you are ready! I test drove so many times and could not make my mind up, but knew that Mercede Barry was very patience salesman, kept saying whenever you are ready! I test drove so many times and could not make my mind up, but knew that Mercedes-Benz of Hagerstown was where I wanted to purchase my first Mercedes. The process went so smooth, i was in and out driving my GLA home in no time! Whoopee!! More
by GLA Happy
Employees Worked With
December 31, 2014
No hassle trade in Went to the dealer. Got a good trade in and walked out with a new 2015 ML. Very friendly service. Great dealership. Would recommend to everyone. Went to the dealer. Got a good trade in and walked out with a new 2015 ML. Very friendly service. Great dealership. Would recommend to everyone. More
by Amdesi
Employees Worked With
Michael Lavrenchik
December 31, 2014
Very First Mercedes-Benz I have purchased many vehicles over the years. I must say I was completely blow away by my experience at Mercedes Benz of Hagerstown. Mike Lavrenchi I have purchased many vehicles over the years. I must say I was completely blow away by my experience at Mercedes Benz of Hagerstown. Mike Lavrenchik was by far the best sales person I have ever worked with. Never once did I have to reach out to Mike for a status update over the 3 month it took for my car to be built and shipped. Mike knew the exact best days to reach out with updated information about my cars order status. During the delivery process Mike was completely knowledgeable and able to point out all the features of my new car. I would highly recommend Mike Lavrenchik, and Mercedes Benz of Hagerstown to anyone. More
by RunningTheGame
Employees Worked With
Michael Lavrenchik
December 29, 2014
2015 S Class Barry & Rob were awesome! This is the fifth car we have purchased from this dealership and their customer service oils why we keep coming back! Barry & Rob were awesome! This is the fifth car we have purchased from this dealership and their customer service oils why we keep coming back! More
by kimmytop
Employees Worked With
December 29, 2014
First Mercedes Our experience buying our first Mercedes was wonderful. Barry and Austin did an excellent and professional job explaining everything about our new ML Our experience buying our first Mercedes was wonderful. Barry and Austin did an excellent and professional job explaining everything about our new ML 250. We highly recommend Hagerstown Mercedes to anyone looking for a new Mercedes - Benz! More
by George
December 25, 2014
Best Car Experience I went in just looking at a C300, and walked away as a customer for life! Mike and the crew were extremely friendly and very easy to work with. No has I went in just looking at a C300, and walked away as a customer for life! Mike and the crew were extremely friendly and very easy to work with. No hassling about price or anything! Will definitely buy my next car from there again! Would recommend to anyone looking to buy a new car! More
by John
Employees Worked With
Michael Lavrenchik
December 23, 2014
Comfortable Experience Andre was great. Very complete with his knowledge and delivery of the vehicle. Showed excellent professionalism. Andre answered all of our question Andre was great. Very complete with his knowledge and delivery of the vehicle. Showed excellent professionalism. Andre answered all of our questions and allowed us the time we needed to make our final decision. More
by Rm250racr4
