Mercedes-Benz of Hagerstown

I defenitely recommend the Mercedes Benz of Hagerstown due to the friendly staff and how flexible they are in accomodating their customers. I worked with Barry London who was extremely helpful; he came on due to the friendly staff and how flexible they are in accomodating their customers. I worked with Barry London who was extremely helpful; he came on his day off to accomodate my schedule and show me the car I was interested in and spent couple of hours with my brother and I answering our questions. If that's not good customer service then I don't know what is! More

Everyone was very friendly. Went to the openhouse looking at the C300. They did not have one that I would have purchased but told me to build one on line. So I did. I took the information to Mike and we talk at the C300. They did not have one that I would have purchased but told me to build one on line. So I did. I took the information to Mike and we talked about having it built. While there with my mother, we talked about the coupe, but I want an AWD. I went back a third time to test drive the C300. And on the lot was a red C350 4matic coupe. Mike was able to find the car I really wanted and I drove it home that afternoon. More

Wes was friendly, knowledgeable and attentive. He was able to answer all of my questions and move through the process quickly and accurately. I would recommend and return to this dealership and individu able to answer all of my questions and move through the process quickly and accurately. I would recommend and return to this dealership and individual. More

Thank you, Thank you, Thank you. Once again the best people I have every worked with when buying a car, not only did they not push me into a car I wasn't comfortable with, they found the exact car I wa people I have every worked with when buying a car, not only did they not push me into a car I wasn't comfortable with, they found the exact car I wanted ( silver with red leather ). Wes is always amazing, and Rob always puts up with my husband. Thanks again. Love my SL 63. More

My husband and I were looking for a Certified Pre-Owned car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smi car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smiling, kwowledgeable, Sales Consultant, named Mike Lavrenchik, offered his assistance. I was driving the cutest C300 sport sedan within half an hour of arriving on the Mercedes-Benz car lot with Mike in the front seat and my husband in the back seat. I liked the drive and so did my husband. After Mike telling us all the advantages of this car such as: a free loaner car when needed, three months of free SiriusXM, the car expectancy of 400,000 miles - we needed just one day to think about the purchase. Meanwhile, the next day Mike being the hands-on person he is, emailed us saying he would be happy to inquire about other cars for us if we were not sold on the C300. We decided to purchase the cute C300 sport sedan from Mike, the man with the warm smile and professional car advice. Mike emailed us again the following day thanking us for purchasing our car and telling us, "everyone at Mercedes-Benz of Hagerstown realizes our satisfaction is the key to their future." Mike sealed our deal with a delicious box of Mercedes-Benz chocolate candy and the assurance he would be available personally when needed - just call 866-508-8690. We drove to Mercedes-Benz on a Friday to purchase the C300 not knowing Mike was off that day. A gentleman we had never met named, Andre Taylor, Sales and Leasing Consultant, located the C300 and told us Mike would be in touch with us the next day, Saturday. Andre's unexpected help showed us this is a team-oriented business. Mike introduced us to Austin Shemon, Finance and Sales Manager. Just imagine we didn't have to go to the DMV. Austin gave us our new license plates and addressed all the financing issues with us. He also took time from his schedule to show us a dream car right next to his office, a 2012 Mercedes-Benz Roadster. Mike placed the new license plates on our car and off we went to enjoy the day and years to come in our C300. Next, I had to schedule my car appointment due to a few chips and scratches to be touched up. The kindest Customer Advocate named, Kristen Golabek, answered the telephone and told me a loaner car (one closest to my C300) would be waiting for me when I arrived. I told her my favorite color was silver - she remembered and had a new silver C300 waiting for me. We can call in the future for servicing or schedule online knowing there will be a loaner car for our use. Kristin told us to pull up to the Service Department and drive in on our scheduled appointment date - we did - I was fearful the chips and scratches might not be able to be repaired. I felt confident my car was in the right hands after meeting Alex Folz, Service Liaison. He said, "yes" to my every concern. Mercedes-Benz of Hagerstown meets all of our expectations. We will recommend and direct our family, friends, and acquaintances to Mike. We look forward to years of continued business with the Mercedes-Benz of Hagerstown team. Sincerely, Fran and Newt Rinehart More

From the first phone call, Barry London was great to deal with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decisio with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decision. My wife and I drove 4 luxury SUVs and ended up ordering a 2013 ML 350 from Barry. Throughout the sales process, we never felt like we were being pressured. Barry was extremely knowledgable of the vehicle and demonstrated all of the features during both of our test drives. I shopped the pricing that Rob and Barry gave us at 2 other Mercedes dealers and they could not touch it. Rob and Barry negotiated a great price with us even though we were ordering a 2013 that was not even released. While waiting on our vehicle to arrive, Barry periodically gave us updates as to the status and immediately called us when our vehicle arrived. They detailed our vehicle and delivered it to us the same day it arrived. The delivery process and paperwork was quick and efficient. I would recommend Mercedes Benz of Hagerstown to anyone considering purchasing a luxury vehicle, even if it is not a Mercedes, you might just change your mind and purchase a Mercedes due to the service you receive at Mercedes of Hagerstown. Thanks again to Barry, Rob, and the entire team at Mercedes Benz of Hagerstown. My wife and I could not be happier with our 2013 ML 350. Thanks, Jack and Jess More

From the first phone call, Barry London was great to deal with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decisio with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decision. My wife and I drove 4 luxury SUVs and ended up ordering a 2013 ML 350 from Barry. Throughout the sales process, we never felt like we were being pressured. Barry was extremely knowledgable of the vehicle and demonstrated all of the features during both of our test drives. I shopped the pricing that Rob and Barry gave us at 2 other Mercedes dealers and they could not touch it. Rob and Barry negotiated a great price with us even though we were ordering a 2013 that was not even released. While waiting on our vehicle to arrive, Barry periodically gave us updates as to the status and immediately called us when our vehicle arrived. They detailed our vehicle and delivered it to us the same day it arrived. The delivery process and paperwork was quick and efficient. I would recommend Mercedes Benz of Hagerstown to anyone considering purchasing a luxury vehicle, even if it is not a Mercedes, you might just change your mind and purchase a Mercedes due to the service you receive at Mercedes of Hagerstown. Thanks again to Barry, Rob, and the entire team at Mercedes Benz of Hagerstown. My wife and I could not be happier with our 2013 ML 350. Thanks, Jack & Jess More

The entire purchasing experience was smooth and friendly. Barry was on top of everything. He was easy to interact with, very informative, and was focused on meeting my needs. He took all the time necessar Barry was on top of everything. He was easy to interact with, very informative, and was focused on meeting my needs. He took all the time necessary to ensure that I fully understood the car's controls and features. I would definately purchase a car from Barry again. More

Purchasing a car with Wes Whetstone was like working with an old friend. This was my first opportunity to work with Mr. Whetstone, I was really impressed with his knowledge about each car I test drove. It w an old friend. This was my first opportunity to work with Mr. Whetstone, I was really impressed with his knowledge about each car I test drove. It was the most stress free car purchase I've ever made. More

I found the experience with Hagerstiown MB to be one of the easiest car purchases I have ever made. This had much to do with the way Mike treated us.Mike treated my wife and I with the utmost respect and a the easiest car purchases I have ever made. This had much to do with the way Mike treated us.Mike treated my wife and I with the utmost respect and answered all of our questions. I was also pleasantly surprised that there wasn't the usual back and forth with the sales or finance managers that you so often get pulled into at other dealers. They definitely have convinced me that they are a dealership that cares how it does business. More