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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,354 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,354 reviews
February 29, 2024
Our purchase experience at Hagerstown Mercedes was great. We felt like we were being listened to and there was zero feeling of being rushed or pushed. Every single question was answered thoroughly and built We felt like we were being listened to and there was zero feeling of being rushed or pushed. Every single question was answered thoroughly and built confidence in our purchase. Rob Edmonds is very professional and thorough at what he does and I would easily refer a friend or anyone to do business with him. I would highly recommend this Mercedes dealership over others. More
by Cory Wells
Helpful February 29, 2024
This is the 3rd car that I have purchased from Hagerstown Mercedes and have always felt that I’m been treated fairly and as a valued customer. Mercedes and have always felt that I’m been treated fairly and as a valued customer. More
by Easy rankinto
February 27, 2024
Very professional. Kyle Swanson was great and easy to work with. Financing was quick and we came out very happy. Best and easiest car buying experience I have had. Kyle Swanson was great and easy to work with. Financing was quick and we came out very happy. Best and easiest car buying experience I have had. More
by Retana21
February 27, 2024
A rare and happy experience buying a car. Our expectations were met at each step of the process, and we bought a great vehicle and are happy. Our expectations were met at each step of the process, and we bought a great vehicle and are happy. More
by HENRY33
February 21, 2024
Barry was very informative and patient with our questions. The deal was fair and the entire car buying experience was as pleasant as could be. We have purchased vehicles from the dealership befor questions. The deal was fair and the entire car buying experience was as pleasant as could be. We have purchased vehicles from the dealership before and will do so again. More
by Dalmore
February 21, 2024
The entire experience was top notch. Rob was great to work with, both professional and personable. Trade value was fair and numbers were clear and concise. No gimmicks or pressure. I loo Rob was great to work with, both professional and personable. Trade value was fair and numbers were clear and concise. No gimmicks or pressure. I look forward to working with this dealership for service and future car purchases. More
by TheNicks
February 20, 2024
Friendly and welcoming but also very professional. No high pressure tactics. They just present the facts and let you decide. No high pressure tactics. They just present the facts and let you decide. More
by Joe Barresi
February 16, 2024
We’re very happy with our purchase. Barry and staff were helpful and friendly through out the process. We will recommend this dealership to our friends and family. Barry and staff were helpful and friendly through out the process. We will recommend this dealership to our friends and family. More
by mrswheels16
February 15, 2024
Highly recommended Kyle at Hagerstown Mercedes. Great experience all around. I will definitely be a returning customer. Great experience all around. I will definitely be a returning customer. More
by mttc19089
Employees Worked With
February 13, 2024
Attentive, courteous, knowledgeable, friendly, reliable, the salesperson try to get me the best deal and finance the salesperson try to get me the best deal and finance More
by Mario
