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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,134 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,134 reviews
September 13, 2020
Dealer selection is excellent. Had just what I was looking for. Salesman was tops. Sales manager has an edge. Not any charm which goes a long way to enhancing experience head cashier was efficient and looking for. Salesman was tops. Sales manager has an edge. Not any charm which goes a long way to enhancing experience head cashier was efficient and z hoot valet was excellent. More
by Chicagojoe
Helpful September 12, 2020
Julio Ramirez was very professional and helpful! The waiting room was clean and I felt at home! I will recommend to family and friends great job!!! waiting room was clean and I felt at home! I will recommend to family and friends great job!!! More
by Avis.B
Employees Worked With
September 09, 2020
I would have complained in person but I was running late after I spent 2-1/2 hours in the service department waiting for a oil change I had previously scheduled. Now, I don’t mind paying $350 for a service after I spent 2-1/2 hours in the service department waiting for a oil change I had previously scheduled. Now, I don’t mind paying $350 for a service IF the service is actually performed. After today I wonder if my oil was even changed. I asked my service advisor to check my hitch. He obviously forgot. I have parking sensors and blind spot sensors that do not work properly. I have a door latch that sticks. And my fog lights don’t work. None of these things were even brought up. They were even marked as working properly. My service advisor WAS quick to try and sell me new tires even though mine have less than 5000 miles on them. He also quoted me over $2000 for a new windshield since mine has a crack. ($800 safelite). It’s dealerships like this that make people afraid to buy a Mercedes. It’s dealerships and service advisors like this that make the typical Mercedes Dealership stereotype truth. I love my car. It drives like nothing I’ve ever driven. I just hope not all dealerships are like this. I could only imagine what they would do to an old woman. More
by jesseburns1981
Employees Worked With
Matthew Price
September 09, 2020
Kevin Dorsey was terrificDelivery went wellNew car set Kevin Dorsey was terrific Delivery went well New car set up help was well done, very thorough. Finance group was highly efficient and helpful. Eager Kevin Dorsey was terrific Delivery went well New car set up help was well done, very thorough. Finance group was highly efficient and helpful. Eager to please More
by Bj
September 08, 2020
Very professional group. I flew in, Piotr arranged for my pick up and had the car ready to review and test drive along with all the necessary paperwork. Charlie had the finance setup and ready to process my pick up and had the car ready to review and test drive along with all the necessary paperwork. Charlie had the finance setup and ready to process. The car was detailed and ready for a nice drive back to Detroit. All said, I was confident in purchasing the car sight unseen; Hoffman had clearly portrayed the car as described via advertisement, pictures and verbally without issue. Thank you all! More
by rstephens1
September 06, 2020
Overall we would consider purchasing a vehicle from Hoffman Estates again. However, we were keenly aware of the low representation of diverse staff. The 4 star rating, rather than a 5 is based on futu Hoffman Estates again. However, we were keenly aware of the low representation of diverse staff. The 4 star rating, rather than a 5 is based on future service and whether or not there will be follow up on our inquiry about a Maybach. More
by shonapril
September 01, 2020
I went in to purchase our 1st Mercedes and traded in our Buick Encore. I had been talking with Kirk and decided to go in and see the new 2020 A220 on 8/22. Kirk was great! He treated us very well and showed Buick Encore. I had been talking with Kirk and decided to go in and see the new 2020 A220 on 8/22. Kirk was great! He treated us very well and showed us a couple vehicles that we were interested in. There was absolutely no "sales" pressure that you see with other dealers. He treated us with respect and was very upfront about pricing and his willingness to help anyway that he can. The trade in I had brought in was given a good value we agreed with. We decided to go ahead and purchase the A220 and went to Finance where Michael Spooner went out of his way to get us a great APR and made the deal happen to our satisfaction. I will definitely visit Mercedes-Benz of Hoffman Estates again. This is my 2nd purchase from a Zeigler dealership prior vehicle was a Chrysler 200 in 2015. More
by wkhan13
August 30, 2020
Now that’s kind of Salesman you want who cares like he is buying a car for his own family we were treated like family and not business 🙏🏽 buying a car for his own family we were treated like family and not business 🙏🏽 More
by Jay patel
August 28, 2020
Very professional and accommodating. Great follow up from Frank. Only suggestion is to improve the check out process. We had to wait 90 minutes before meeting with finance. However, Charlie from fin from Frank. Only suggestion is to improve the check out process. We had to wait 90 minutes before meeting with finance. However, Charlie from finance was very easy to work with. More
by mikedowney82
August 24, 2020
My experience with Benz of Hoffman Estates was amazing. I felt like a part of the family. Everyone was so knowledgeable, helpful, and enthusiastic. I’m glad to have done business with Mike, Tom, and Charlie. felt like a part of the family. Everyone was so knowledgeable, helpful, and enthusiastic. I’m glad to have done business with Mike, Tom, and Charlie. More
by R.che.Danley
