Mercedes-Benz of Long Beach - Service Center

Took my Sprinter van in for recall work. When I made the appointment, I was told 2 days. This turned into 4 days,(waiting for parts) which turned into 8 days.(waiting for parts) No communication from the se appointment, I was told 2 days. This turned into 4 days,(waiting for parts) which turned into 8 days.(waiting for parts) No communication from the service advisor. I called repeatedly and left multiple messages. The day before taking the van for the recall, I noticed a small fuel leak on top of the fuel filter, so I advised them about this, and told them I thought it just looked like a bad connection of one of the fuel lines. After the van had been there for 8 days, "waiting for parts", only then was I informed that the fuel leak would cost $699.00 plus tax to fix. I declined because this sounded outrageous!! Well, it was outrageous!! The next day I took the van to an independent shop near my house. They charged me $21.98 to replace a 12 inch fuel line!!!! Obviously, I will not be returning to Long Beach Mercedes!! More

Dan Grammer was my service advisor and he is very professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you. professional and knowledgeable. I had a great experience. Elvira was also very professional and helpful. Thank you. More

My service technician Nick Ortiz is simply the best. He tells me exactly what is needed, keeps me informed about the progress during the service, and makes sure that everything is done correctly before the tells me exactly what is needed, keeps me informed about the progress during the service, and makes sure that everything is done correctly before the car is returned to me. He makes me feel that my car's mechanical condition is his top priority. More

Nick O, Always takes excellent care of me when I come in for service! By Far the best service rep I've had in years! for service! By Far the best service rep I've had in years! More

Great service. Ready when promised. Glad weather was good while waiting outside. Happy to participate; but requiring 25 words is a real deterrent to participate while waiting outside. Happy to participate; but requiring 25 words is a real deterrent to participate More

Excellent service. Loved the ride home and pick up ride once service completed. Entire experience was good. Service agent was very helpful and very friendly once service completed. Entire experience was good. Service agent was very helpful and very friendly More

Great service department, Kept me appraised of my service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this service, and time management. Was quite surprise with the video, that was sent to me, explaining my service. All Mercedes dealers should adapt this method. More

Raymond was fantastic. We got a last minute flat tire and he took care of us right away. Super efficient and he gave us excellent customer service. he took care of us right away. Super efficient and he gave us excellent customer service. More

This dealership, both in sales with Toshi, and in service with Christian. Both have exceeded expectation in customer service. Each have exhibited exemplary attention to our needs. with Christian. Both have exceeded expectation in customer service. Each have exhibited exemplary attention to our needs. More