Mercedes-Benz of Los Angeles

Charles Erik Dorsey is the absolute best service advisor. I was compelled to take my car in because I could smell fuel on the inside. I sent Mr. Dorsey an email at 11 pm on a Thursday night, and he responded I was compelled to take my car in because I could smell fuel on the inside. I sent Mr. Dorsey an email at 11 pm on a Thursday night, and he responded at 6:45 am Friday telling me to bring my car in immediately. I obliged. I was given a loaner car, and DTLA repaired the damage expeditiously. This is the second instance in having to deal with Mr. Dorsey, and I must say that I was quite impressed. Everyone - from the greeters to my service advisor - were extremely helpful and attentive to my needs! Super thumbs up! More

Dishonest and arrogant I was shopping for a new high end 2016 S550 coupe and I contacted a number of dealers in SoCal including DTLA. DTLA didn't respond to my on-line inqu I was shopping for a new high end 2016 S550 coupe and I contacted a number of dealers in SoCal including DTLA. DTLA didn't respond to my on-line inquiry until more a week later after I got a pretty good deal (below invoice) with another dealer and ordered a 2016 model. The "fleet manager", Habib Amla, contacted me and indicated he would offer me a better deal. I ended up contacting Habib again when I found out that my order will be arriving later than I expected. Habib first indicated he may be able to get the car I like sooner but never followed up with me again. I contacted him again a few weeks later to see if he may able to find a car with my preferences (I had previously clearly indicated my color and option preferences and the model year). He asked me to call him so I did, thinking he was able to locate the car. Instead he told me he has another car with a different color with many more options than I wanted and at a much higher price. All he kept insisting on was for me to meet with him at the dealership. When I asked him about the invoice price, he arrogantly responded by saying they never discount the price on this type of cars. I found his dishonest attempt at bait and switch was extremely insulting and infuriating. When I let him know that I was displeased by his dishonesty, his response was "did I promise you a 2016?". It's people like this guy that makes me despise dealing with car salesmen. I had a very bad experience with DTLA few years ago and had thought the situation had improved; it clearly has not. I will never approach DTLA Motors again. If you are looking to buy a car, steer clear of this dealer since they are not willing to offer a good deal while many others would. Rusnak, Fletcher Jones, and House of Imports were all much more responsive, straight forward, and they all offered me at least $12,000 off. More

I service my car recently 11/26/13 and they insist my car needs service b because its overdue so I agreed. After whole day service it took 7 hours. When I drove off I encounter a new problem reg air suspensi needs service b because its overdue so I agreed. After whole day service it took 7 hours. When I drove off I encounter a new problem reg air suspension my car was literally bouncing off the street. I think they did it in purpose to make more money out of me. Horrible service. They only wants ur money!!! More

My car was just inspected and repaired in professionalism. I'd been searching several different Mercedes-Benz servce centers providing best quality of service. Downtown LA MBZ just fit my exp professionalism. I'd been searching several different Mercedes-Benz servce centers providing best quality of service. Downtown LA MBZ just fit my expectation in service quality, cost and consistency wise. I had ESP problems going on my car and they quickly found out what the causing factors were. Especially Young Kang was friendly and professional enough to put my car in good care and I will definitely visit this MBZ again for my future service. More

I purchased my E-550 from this dealership 3 years ago. The past 2 visits for service have been a total nightmare. In May I brought the car in at 7am and told them I needed the car back at 3:30 pm. I c The past 2 visits for service have been a total nightmare. In May I brought the car in at 7am and told them I needed the car back at 3:30 pm. I called the dealership to check on my car and was put to voicemail. I arrived at Service at 4pm to find out that they hadn't even begun to start work on the car. They stuck with a loaner and I was forced to make an additional trip to pick up my car the next day -- they did additional service at no charge to compensate me (so that I would try them again). I have just returned from my second Downtown LA Motors M-B nightmare. I dropped my car off on Wednesday for a couple of issues. They said it would take a full day and they wanted me to leave it overnight. I ended up leaving it for 3 days and only with huge pressure from me did I get my car back -- and the full work requested was never finished! I wouldn't go anywhere near this dealership! I called them 6 times while my car was there and I had to actually visit the shop to talk to anyone. You would think that you would get some reasonable service to go with a $75k car. I'm not sure what it take for these guys to return your phone call -- but, I'm not going back to find out. Do yourself a favor and find another dealer. More

On my way to a meeting on Friday on 08/23/13 i encountered a flat tire on the freeway at approximately 4.00PM. I called Mr. Frank Phillip to report of my difficulty and my dire need for a loaner s encountered a flat tire on the freeway at approximately 4.00PM. I called Mr. Frank Phillip to report of my difficulty and my dire need for a loaner so I can honor a very critical meeting. By the time I got to the dealership i was received with warmth and my loaner was in place and my disabled car concern was taken in to be addressed. It was a very swift process which I appreciate tremendously given my ever tight schedule. Upon readiness of my car the price for the service performed was ideal and the car was nicely cleaned up. Big thumbs up for the service department. More

Jake Willard is a fantastic Service Advisor. I always ask for him. He is very knowledgeable, courteous and a professional. He explains the service requirements very clearly and in manned that engenders trust for him. He is very knowledgeable, courteous and a professional. He explains the service requirements very clearly and in manned that engenders trust and confidence. More

The service was exceptional and the ease of the purchasing process was unparalleled. The car and paperwork were ready for me to sign which made the process very easy. purchasing process was unparalleled. The car and paperwork were ready for me to sign which made the process very easy. More

Raj was very professional and explained even the minute details very well. It was a pleasure to deal with him. Car was ready as promised and paperwork did not take much time either. details very well. It was a pleasure to deal with him. Car was ready as promised and paperwork did not take much time either. More

Stephen was incredibly helpful, understanding and willing to help me find the car that fit me best. He really knew his product and could answer just about any question I asked. In addition, his follow to help me find the car that fit me best. He really knew his product and could answer just about any question I asked. In addition, his follow up call was warm, friendly and made me smile. thank you, Stephen. More