Mercedes-Benz of Midlothian - Service Center

Service at Midlothian Mercedes is always professional and meticulous! Tim Lyons is a fantastic technician. meticulous! Tim Lyons is a fantastic technician. More

Got in quickly, diagnosed and repaired under the estimate. Service writer was courteous and accommodating. estimate. Service writer was courteous and accommodating. More

Excellent service as always. Very professional, fast and efficient. Thank you for being number one! Very professional, fast and efficient. Thank you for being number one! More

Dept seems over scheduled. Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to s Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to schedule another Appt. Charged me a fee to use my credit card, ridiculous. More

Excellent people to deal with from check in to check out with smiles all around. with smiles all around. More

Scott is a great service advisor. He is very responsive and a pleasure to work with. He is very responsive and a pleasure to work with. More

Everything went well with my service. My car was not cleaned as it has been a service that was always done in the past. My car was not cleaned as it has been a service that was always done in the past. More

Rick Nelson in the service department is truly the best person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incred person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incredibly helpful. I honestly cannot say enough good things about him. I hope you know what a gem you have there and will reward him Accordingly whether it be raise, bonus or promotion... definitely hold onto this one! More

Good service by Travis. Not happy with 3% cc fee nor no military discount anymore. Not happy with 3% cc fee nor no military discount anymore. More

Every person we encountered was professional, friendly and helpful. We were very impressed with Rick in service. and helpful. We were very impressed with Rick in service. More