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Mercedes-Benz of Natick - Service Center

4.8

87 Lifetime Service Reviews

253 North Main St, Natick, Massachusetts 01760

87 Reviews of Mercedes-Benz of Natick - Service Center

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August 14, 2018

"Exceptional "

- Konobob

Top people top service top experience would recommend the team to my friends and family The team exemplifies the Mercedes Benz tradition of excellence and service

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
David Shobeiri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shahien Shobeiri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lisa Sweet
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Breidegam
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Savannah Silva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cameron Wilmot
August 11, 2018

"Suzanne Daniels, best service advisor ever !"

- Mrfonz

I have done business with Mercedes of Natick for well over a decade, a faithful customer that keeps coming back. Nice facility, knowledgeable staff. Treated like family Service advisor Suzanne Daniels has been my go to person. She is a great communicator, extremely easy and helpful to do business with Insures the customers needs are met. Work done on time, done right the FIRST time. She is a pleasure to do business with and an invaluable asset to the dealership

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Recommend Dealer
Yes
Employees Worked With
August 10, 2018

"Service experience"

- RayBoulay

I have been doing business with this dealership, formerly Foreign Motors, since I brought my first (grey-market) Mercedes over from Germany in 1968, and have had many Mercedes bought and serviced there. Also a couple of BMW's when they carried both makes. I also have a Mercedes that is serviced in Naples, FL, Suzanne Daniels is easily the best service adviser that I have ever dealt with, anywhere. She is very knowledgeable technically, and always goes out of her way to help out no matter how complicated the issue is. A pleasure to deal with. People like Suzanne, Steve Boston, Fred Romsey, and Jamie McCracken are the reason that I stay there, even though there is a closer dealership.

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Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Suzanne Daniels
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Romsey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie McCracken
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 09, 2018

"Quick response to service needs"

- Robert kraft

Suzzanne is a jewel. Wish she would work for my company. Same for Fred Romsey. They get the job done correctly, the first time. Great product knowledge.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Suzanne Daniels
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Romsey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 06, 2018

"The best service"

- Benz

Brian Kelly is the best service manager in the the industry. Brian is the reason we buy and service our Mercedes at Herb Cambers in Natick. Thank you Brian.

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Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Schultz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brian Kelly
July 25, 2018

"very organized and professional"

- cenzo123

The dealership, from the folks that greet you to the service associates and the sales people, are collectively professional, courteous and knowledgeable. It is very well organized and the process is seamless and they get you in and out quickly. The loaners are always clean and in most cases brand new.

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Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 04, 2018

"Service on June 29, 2018 only"

- aminjessa

My review is strictly about the service I received on 6/28 and 6/29. Savannah is the only reason why I’m going to rate the experience a 10 out of 10. I also rate the work done as excellent.

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Recommend Dealer
Yes
Employees Worked With
Savannah Silva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 02, 2018

"Fred’s the best!"

- Morecis

As always, Fred handled my warranty service with class and efficiency. Even though the service was “no charge”, he returned the car cleaned and vacuumed. Fred is the reason I bought my 2018 S Class at Mercedes-Benz of Natick.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shahien Shobeiri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Romsey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Craig Garabedian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 24, 2018

"Great team"

- glkaplan

What made my experience exceptional was the way the team handled the problem of not having the tire I needed in stock. They made the determination quickly and gave me a loaner to get me on my way.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Suzanne Daniels
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Romsey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 26, 2018 -

Mercedes-Benz of Natick responded

Thank you for your feedback. Happy to know that we were able to make the problem a little less stressful. -Brad Craig, General Manager.

June 15, 2018

"Great Service and ontime"

- SatisfiedCustomer

They stepped up and redid a recall that was done a few years back. The tail light recall was done a while back but failed again this past week. They took the car in and provided me with a loaner and did the repairs free of charge.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Silva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 18, 2018 -

Mercedes-Benz of Natick responded

Thank you for providing us with your feedback. Glad we were able to repair the tail light. -Brad Craig, General Manager.

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