Mercedes-Benz of Natick - Service Center

Great service experience! Everything was taken care of and properly communicated. Thank you very much. Great day! Everything was taken care of and properly communicated. Thank you very much. Great day! More

I have been working with Fred Romsey for many years and I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be ke I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be kept top condition. Kudos to Fred and any customer whom works with him. More

Brian was excellent and helpful, l was completely satisfied with his help and input. Very happy with this experience!! satisfied with his help and input. Very happy with this experience!! More

Friendly and efficient. Provided me with a timely appointment and made any necessary recommendations that were needed. Provided me with a timely appointment and made any necessary recommendations that were needed. More

Outstanding service. Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service More

I bought a used GL350 from another Herb Chambers dealership and needed the MercedesMe updated. Jonny Pham went above and beyond to get my SUV updated. He was knowledgeable and made sure everything w dealership and needed the MercedesMe updated. Jonny Pham went above and beyond to get my SUV updated. He was knowledgeable and made sure everything was doe to completion. More

My service yesterday, 5 star! ! Luis is always professional addressing all my questions and concerns, resolving all. Luis has serviced my car 2 years now. I’m very confident in ! Luis is always professional addressing all my questions and concerns, resolving all. Luis has serviced my car 2 years now. I’m very confident in him. Thank you, Luis!!! Best, Tara unis More

Brian did a great job with my car. In and out and he saw I had service next month so he took care of it at this appointment so I didn’t have to take my car in again. In and out and he saw I had service next month so he took care of it at this appointment so I didn’t have to take my car in again. More

Excellent and timely service. Brian was extremely professional and knowledgeable and kept me updated on the progress. Brian was extremely professional and knowledgeable and kept me updated on the progress. More

I feel duped. M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 years ago, same part number. Seems M-B is aggressively pursuing to maximize service revenue at our expense. Talking to service techs is not allowed (because they are afraid they may lose revenue if they tell us the truth?). Losing trust in M-B to be honest with what needs fixed. Getting harder to stick with this brand. Two stars instead of 1 because the quality of work is high (disregarding repeat fixes at 5x the price). More