Mercedes-Benz of New Rochelle

Good customer service and a very pleasant dealer and general manager, who make it easy and fast to get your vehicle. Also, good information and easy access to have the car serviced at the facility. The general manager, who make it easy and fast to get your vehicle. Also, good information and easy access to have the car serviced at the facility. The car was delivered promptly, and my young son and I are very pleased with it. Many thanks to Emilio and Mercedes-Benz. Sincerely, Helena C Librett More

Overall a great experience. Emilio was excellent to work with. Would highly recommend him to others. No pressure, layed out all of our options with regards to leasing versus buying. Was flexible with our with. Would highly recommend him to others. No pressure, layed out all of our options with regards to leasing versus buying. Was flexible with our time schedule and took his time in explaining everything with the car, financing and future service needs. More

I have never been a car person or knew much about them, just what looked nice. Recently I happen to be at a social event when Sue Silverman and I started talking. Of course we talked about what we did for just what looked nice. Recently I happen to be at a social event when Sue Silverman and I started talking. Of course we talked about what we did for a living, and as it turns out, I was very interested in what she had to say. I am in the process of looking for a new car and knew nothing about Mercedes. As we talked more and more, I found her to be extremely knowledgable about cars in general, and of course the Mercedes. By the end of our conversation, I found myself very interested in taking a look and learning more about them. I actually never thought I could afford one, but after speaking with her, it is definitely in our budget. She gave me a card and in the next few months, she is going to put me in touch with a sales representative in our area. She was so kind and felt she really went out of her way. I also felt a strong sense of honesty. It was a pleasure meeting and speaking with her. I am looking forward to going to Mercedes to look at the cars. I was very happy to have met her and would recommend Sue to my friends and family for any questions they would have for purchasing a Mercedes. She is a great asset to your company. Thank you. Lisa Guarente More

John was a pleasure to work with he made the whole experience fun and easy.He really gave us the white glove treatment . When we came to pick up our car everything was ready and we were able to compl experience fun and easy.He really gave us the white glove treatment . When we came to pick up our car everything was ready and we were able to complete the transaction quickly. He even set up our blue tooth phones for us . It was a pleasure working with him.I already recommended a client to him. Dr Gina and Denis Delia More

Bob Lasagna made leasing my new vehicle when my existing lease expired a very easy and painless experience. He was very knowledgeable and made sure that the vehicle met my needs. I spent less time leasing t lease expired a very easy and painless experience. He was very knowledgeable and made sure that the vehicle met my needs. I spent less time leasing this vehicle than I have ever spent at a dealership before. It was extremely convenient and I will lease another vehicle from him when this lease expires. More

Ther service was great antony hopper really know what he is ding honestly he should get a rise but thats just me .I have know him since manhattan hopefully he never leaves then i will have to go where he go is ding honestly he should get a rise but thats just me .I have know him since manhattan hopefully he never leaves then i will have to go where he goes.My truck had come in for service and he had mentioned that a couple other thing had gone wrong to it ,personally he will also let you know if something is really needed or just wasting your money and i like that not to many dealership let you know that. More

I have a 2006 ML350 that only has 46k miles up on it and has ALWAYS been serviced at this location. The 4 year warranty expired at the end of 2009 and in Feb of 2010 it was determined by Merc Benz of Larch has ALWAYS been serviced at this location. The 4 year warranty expired at the end of 2009 and in Feb of 2010 it was determined by Merc Benz of Larchmont that the balance shaft gear was broken - and the wanted $5,500.00 to repair it. When I researched this I found that the balance shaft gear issue was a known one with this particular vehicle so when I went back to them asking why they didn't repair when it was still under warranty and when they knew that it would break they decided to bring the price down to $1,000.00!! Now comes May 2010 when the vehicle is due another service and I pay 1,687.09 for service along with new brakes (again). Then on Oct 3rd 2010 the SUV up and dies about an hour from where I live so I have to pay $300 to get it towed to this dealerxxxx. So on Tuesday they finally call me and tell me that I need a new transmission and that it will cost $6,500.00 to fix (and probably tax's on top of that, he did not specify). I called AMMCO (transmission specialists) and they quoted me $2,400 plus tax over the phone with a 1 year/12k mile warranty (which stays with the car even if you sell it) and they towed it for free to their shop. Anyway, when they actually checked out the car they told me good news - that in fact the transmission was fine and that it was the front drive shaft that had broken and would cost under $1,000.00 to repair!!!! Yippee - great service with Jesus at their Larchmont location! So, all in all this tells you exactly what Mercedes Benz of Larchmont is like, not a very honest dealership. So my advice - do your homework, hopefully not all Mercedes Benz dealerships are like this but that was my experience. More