Re: Poor Treatment at Mercedes Benz in Orland Park,
My wife and I test drove a 2011 GLK. After a second test drive, we asked the salesman for a "best price" and after given it, of course, tr
My wife and I test drove a 2011 GLK. After a second test drive, we asked the salesman for a "best price" and after given it, of course, tried to negotiate a better deal (as we all do). The manager refused my offer. No problem, I fully understand how the process works. My wife and I then agreed to the "best price" we were given and we said we were willing to write the check for that amount on the spot.
What I didn't expect was the sales manager to then return, tell me he couldn't sell me a car at that price and state that he couldn't sell it to me for less than $550 higher than what was presented by the salesman as the "best price". What made things even worse was the sales manager's take it or leave it sarcastic attitude ("money talks" if you want it, and "I have lots of others interested" blah,). (Even he realized his sarcastic tone and made a weak attempt at an apology). If I wasn't so disgusted with the multiple misrepresentations and the bad attitude, the $550 wouldn't be a problem. Its the principle.
At a Mercedes dealer I expect to be treated respectfully and honestly. This was certainly not the case at this dealership. When given a "best price" and I agree to it, I don't expect to have the manager come back with a higher price and an attitude. The next day I called the dealers general sales manager who was very apologetic, but stood by his staff despite: 1) their misrepresentation of the price I was led to understand I could buy the car for(I know what I was told), 2) they misrepresented the fact that that this was a loaner car (salesman denied this when we asked him directly, but we figured that it was, given the miles) and 3) that the Monroney sticker was not on the window of this "new" car (Is that legal? I thought it could only be removed by the person who purchased the "new" car). Overall, while he initially seemed sympathetic, the general manager did not make a very good attempt at "service recovery". His attempt wouldn't go over well in my industry.
After I first went to this dealership, I told several friends how pleased I was with the GLK and dealership. I will be certain to contact and tell all of them and all others that will listen how poorly my wife and I were ultimately treated. I'm not sure I can ever trust MB and certainly I'll never consider this dealer again.