Mercedes-Benz of Owings Mills - Service Center

Horrible experience my car was brought in for a warranty repair on the headlight, and when I got home I discovered there was a panel damaged because it was visibly hanging down.when I took the car back not repair on the headlight, and when I got home I discovered there was a panel damaged because it was visibly hanging down.when I took the car back not even a week later they claimed I ran something over. Patricia Doelle the service advisor brought me into the shop to show me the damage. Only for me to show them the damage was from them improperly lifting the car causing even further damage. Patricia was very nasty and disrespectful. I have never experienced such aggression at a place of business and I refuse allow it. I had my vehicle serviced there prior and had to return because lugs were not tightened. More

Very happy with the entire experience. They solved my problem as I requested. Thanks Murphy. They solved my problem as I requested. Thanks Murphy. More

Our service advisor was not in. Lori Came out, thoughly explained the service performed and parts on order. Then, followed up 2-days later by calling when parts came in. Absolute Lori Came out, thoughly explained the service performed and parts on order. Then, followed up 2-days later by calling when parts came in. Absolutely exceptional on Lori's part! Kim Kennedy More

Dennis is extremely helpful and does things that I have never seen other auto sales persons do. I did not ask him but he drove me to my house to hook up the garage opener. He is in content contact to make never seen other auto sales persons do. I did not ask him but he drove me to my house to hook up the garage opener. He is in content contact to make sure that I am happy with my car and sdks what else he can do for me years after selling me my car. The service department is extremely helpful especially the Manager Laurie. Rob in the Service department has been extremely helpful. through the years. My new writer Dan is treating me well also. . Brit had also given me good advice. It is very obvious to me that Brit is doing a fabulous job of running a great dealership for Mercedes. Martin B. Mintz More

Patricia is wonderful and an outstanding employee with your company!! Keep up the wonderful work!! your company!! Keep up the wonderful work!! More

Jay Woodson is always great when I come in for service give him a 5 star give him a 5 star More

I was stranded in Baltimore late one night with my family while driving from SC to NJ due to a suspension malfunction. I called Stephanie early the next morning. She immediately took ownership of my prob while driving from SC to NJ due to a suspension malfunction. I called Stephanie early the next morning. She immediately took ownership of my problem, looked up my vehicle and warranty details, explained all of the CPO warranty benefits, and assisted me to get my GLS450 towed all the way to my local NJ dealer by Mercedes at no charge where it was repaired fully under warranty. She also explained to me how to get Mercedes to reimburse me for my hotel stay and car rental for the remaining drive home. She sent me informative emails and she texted screen shots of the various benefits available to me. The entire ordeal did not cost me a penny thanks to Stephanie's assistance. Incredible service. More

Woodson was very helpful with my appointment. He made sure I was part of the process and aware of everything happening with my vehicle. He made sure I was part of the process and aware of everything happening with my vehicle. More

Mr. Ray Woodson is an excellent service advisor. He helpful and knowledgeable. He had high standards. helpful and knowledgeable. He had high standards. More

This is an awesome dealership to come to when you’re ready to purchase a car. The staff are very friendly and most of all professional. If you ever need your vehicle serviced look for Stephanie Smith sh ready to purchase a car. The staff are very friendly and most of all professional. If you ever need your vehicle serviced look for Stephanie Smith she will take care of all of your service needs. Kudos to Stephanie she is great. 🙌🏽❤️ More