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Mercedes-Benz of Owings Mills - Service Center

4.7

104 Lifetime Service Reviews

9727 Reisterstown Rd, Owings Mills, Maryland 21117

104 Reviews of Mercedes-Benz of Owings Mills - Service Center

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August 14, 2019

"Extremely good service!"

- David

I work with Christian Gutierrez in Service and he has always been extremely professional, knowledgeable and reliable! He manages my expectations very well and is very easy to work with!! Highly recommend!

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Yes
Employees Worked With
Aug 16, 2019 -

Mercedes-Benz of Owings Mills responded

David, your wonderful feedback and rating mean a lot to us. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Owings Mills!

August 13, 2019

"Excellent "

- Jessica123

I deal with Shawn Baker Mercedes Owings Mills he is very pleasant goes above and beyond his duty is to please his clients always gets me in and out and reasonable fashion always make sure I'm okay or if I need anything is always there to help excellent customer service I would recommend Mercedes Owings Mills and Shawn Baker to anyone

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Recommend Dealer
Yes
Employees Worked With
Shawn baker
Aug 14, 2019 -

Mercedes-Benz of Owings Mills responded

Jessica, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

July 27, 2019

"Outstanding service experience "

- Friendly

The service was outstanding and the people are excellent at Mercedes Benz of OwingsMills. I really appreciate the courteous and knowledgeable personal. The entire dealership is clean and beautiful.

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Yes
Employees Worked With
Jul 29, 2019 -

Mercedes-Benz of Owings Mills responded

Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2019

""Very Knowledgeable and Professional""

- Anthony/Victoria B.

Kyle always makes my routine services a pleasure and he keeps me informed of progress to work within my schedule. He's definitely an asset to the MB of Owings Mills Service staff.

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Yes
Employees Worked With
Jul 25, 2019 -

Mercedes-Benz of Owings Mills responded

Thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2019

"I was threatened and insulted "

- TENNISD

I just came from getting my car wash at this location. One of the valet guys working there just threatened me and calling me all kinds of names, including the B---, just because I demanded courtesy and good service... It's a shame that you can't go anywhere without being threatened. This place has gone down hill. WORST SERVICE EVER!!! Do NOT TRUST THEM with your car. When they return my friend's car, it came back with a scratch!!! I haven't gotten a good experience in a while. xxxx shame. I have complained before but apparently the manager doesn't seem to care... I'm trying to reach the area manager for my complaints.

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Recommend Dealer
No
Employees Worked With
jay valet guy
Aug 02, 2019 -

Mercedes-Benz of Owings Mills responded

Thank you for speaking to our General Manager, Mike Fastman. No visitor to our dealership should ever be made to feel disrespected or unwelcomed in any way. Any such behavior by any member of our team would not be tolerated and would result in immediate dismissal. We take all concerns very seriously. We’ve investigated this matter by reviewing security video and interviewing everyone in the area at the time. We agree the greeting was not as warm as it should have been, however, the video shows the employee in question was with another customer when you arrived. The video also shows he did acknowledge your presence and doesn’t seem to show any confrontation. The video shows our service manager greeted you very shortly thereafter and no inappropriate behavior was reported to him at that time. Lastly, the video shows your car being returned to you in less than 30 minutes after the Courtesy Car Wash was completed as you requested. If you would like to discuss this further, please feel free to contact Mike at 410-753-8287 or mike.fastman@mileone.com.

July 22, 2019

"Best experience ever at Mercedes of owingsmills "

- Valentine

Shawn Baker made me walk out of that place feeling very happy and as always looking forward to meet Shawn when I take my 350 ml to be serviced again because he goes out of his way to help you making sure by the time the service is done your car is clean and ready on time. Mercedes of owingsmills you guys rock keep up the good work Shawn Baker.

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Recommend Dealer
Yes
Employees Worked With
Shawn Baker
Jul 24, 2019 -

Mercedes-Benz of Owings Mills responded

Valentine, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2019

"Excellent "

- Jadetola

I brought in my car for a recall service and l was well taken care of very well. Shawn was awesome and showed that he cares.

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Yes
Employees Worked With
Shawn, Baker
Jul 22, 2019 -

Mercedes-Benz of Owings Mills responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 18, 2019

"Service"

- Barry

The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice

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Yes
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Jul 22, 2019 -

Mercedes-Benz of Owings Mills responded

Barry, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership!

July 15, 2019

"Awesome services provided "

- Wu

Shawn Baker is my service advisor and I have to say that he is providing his service in another level. He gave you advice as of he is also a customer and will not make you spend an extra dime if it is not necessary. Pay Shawn a visit and you will know what I’m talking about.

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Yes
Employees Worked With
Shawn Baker
Jul 17, 2019 -

Mercedes-Benz of Owings Mills responded

Wu, thanks for your praise and kind comments about our team. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

July 12, 2019

"Speedy, personable service"

- Laurab

I recently went to the service department at the Owings Mills Mercedes Dealership. I had a simple service request and they were able to very quickly assess, keep me informed, fix the tire, and shuttle me to and from my job with zero wait time. Shawn Baker was friendly, professional, and informative. I appreciated his timely responses to my questions and his help. The shuttle driver was also a wonderful person to chat with! I will definitely be back for any service needs.

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Recommend Dealer
Yes
Employees Worked With
Shawn baker
Jul 16, 2019 -

Mercedes-Benz of Owings Mills responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! Safe travels!

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