I recently went to the service department at the Owings Mills Mercedes Dealership. I had a simple service request and they were able to very quickly assess, keep me informed, fix the tire, and shuttle me to and from my job with zero wait time. Shawn Baker was friendly, professional, and informative. I appreciated his timely responses to my questions and his help. The shuttle driver was also a wonderful person to chat with! I will definitely be back for any service needs.