Mercedes-Benz of Oxnard

Well I wish I read the reviews about Mercedes-Benz of Oxnard before I bought two Mercedes-Benz cars and brought my daughter to buy a third one I brought my car in for a service that's never been seen by Oxnard before I bought two Mercedes-Benz cars and brought my daughter to buy a third one I brought my car in for a service that's never been seen by anybody else but Mercedes-Benz when they washed my car whoever was using the pressure washer got too close to the bumper and peeled the paint right off the car then they tried to hide it from me like I wouldn't notice this was a 1 inch wide 6 inch long paint removed area this was the fourth service I've gotten for this particular car and every other time they pulled the car right up next to me this time they backed the car up to me I believe so I didn't see the paint that was removed from my bumper I came home and then went to the store about an hour later when I approached my car I immediately noticed the paint removed from the bumper I called the dealership right away this was over the holiday weekend of July 4th and at the end of the day so they asked me to bring the car back on Tuesday at 9:00 a.m. they started to deny and back pedal of how they didn't do this or didn't know if they did this and I called xxxxxxxx they knew what they did they just didn't want a cop to it they didn't want to fix it and I got upset dropped a few f-bombs and left all I was asking was to be made whole and to paint the bottom of the bumper so after buying three Mercedes-Benz from them come to find out that they're not very honest they have no integrity and do not stand behind their product or the work that they do I will never buy a Mercedes-Benz from these people ever again maybe I'll just get a BMW More

To whom this may concern: I have been a Mercedes owner for 5 years . This is my second vehicle . I had my vehicle burglarized and the rear passenger window was how the acclaent gained access. The alarm di for 5 years . This is my second vehicle . I had my vehicle burglarized and the rear passenger window was how the acclaent gained access. The alarm did not sound when my window was busted ? I’m uncertain as to why. Furthermore concierge was not available to assist me. I was informed by my car insurance agent that my vehicle was ready. No communication from Mercedes themselves. Upon to pick up the vehicle it was infact NOT ready for pick up. Adhesive gupped on the weather strip and all over my passenger door along with the rear passenger door panel. I have many photos to show. To add I was erroneously charged $100+ dollars for gas when my car was a quarter of the way full? 🤔 hmmm In addition the vehicle was filthy and brown film was all over my driver and passenger door. Keep in mind my GLE is jet black. I was routed to Javier Bernal who advised the vehicle should have been better inspected and the visible brown film would be corrected . Keep in mind there were zero issues to the vehicle cosmetically prior to dropping it off. I was informed about detail had been complete and I can come pick up my vehicle . I paid $50 for a ride to Mercedes’ dealership as my insurance agency was not aware of the issue and my rental time alotted had been up. When picking up my vehicle unprofessional Zeev Goldshmit was routed my way and agreed about 1. The detail wasn’t subpar 2. The weather strip was infact a brown color vs black . He the stated there’s nothing I can do about this! And walked away. Whenever is this behavior okay? He seemed pressed for time and treated me as if I was inconveniencing him. He got aggressive when he was asked for his name and the repair POC. The driver passenger window Weather strip was NOT brown prior to the drop off I’d like to have Mercedes Coorperate contact me with a resolution S. Colvin. I’m being charged for a service that I did not fully receive to add damages were done to my vehicle in result of a window repair This is my formal complaint and I would appreciate a response to correct this gross matter HELP Unsatisfactory Service Unsatisfied Customer More

I had car towed and left messages and no one called back for two week and was told they didn’t get my messages from Zeev very unprofessional for two week and was told they didn’t get my messages from Zeev very unprofessional More

I posted this on Yelp a couple of weeks ago; CAR SHOPPERS BEWARE; like some of the other posters, they tried to add the bogus "Zurich paint protection" nonsense to the tune of $800. I refused and SHOPPERS BEWARE; like some of the other posters, they tried to add the bogus "Zurich paint protection" nonsense to the tune of $800. I refused and of course did not buy a car there. Be careful, make sure you talk "out the door" price as soon as you can because they'll try to stick in some BS at the end. More

The worst experience that I ever had. I made a deal on the used Benz but on the documents they tried to push 999 dollars for Zurich paint warranty. I refused to buy it however they told m I made a deal on the used Benz but on the documents they tried to push 999 dollars for Zurich paint warranty. I refused to buy it however they told me that it’s not optional, where’s on the paper it’s clearly stated that it’s optional. The manager named Andy told me unless I agree to buy the paint protection he has no car for me. Totally illegal, all the members of the dealership including the general manager are crooks. Do not buy anything from them, they don’t deserve to be in business. More

The service at this dealership is awful ！ I will never want to buy or fix my car there. Terrible service 😓 want to buy or fix my car there. Terrible service 😓 More

I made a mistake trusting this dealership. The Mercedes Benz i purchased for over $40k had two dents on it. Stephen Dunkle and sales person Landon Stern asked me to take the car and return the following w Benz i purchased for over $40k had two dents on it. Stephen Dunkle and sales person Landon Stern asked me to take the car and return the following week so they can order the right paint and correct the damages on the car. I took a day off work and drove to oxnard today. Instead of repairing the dent they damaged the car even worse than before. The General Manager Homayoun Keshavarzi was extremely rude and did not provide a reasonable resolution. Please read all these reviews. Don't trust this dealership. They don't provide reports on the cars they sell nor stand by their word to repair the damages on the cars at time of purchase. I am in the midst of retaining a lawyer and contacting Grieco. I had owned numerous Mercedes benz cars and worked with numerous dealerships but never had such a horrible experience. This dealership is NOT Worth of the name Mercedes Benz. Shame on You Mr Keshavarzi for treating people like this. More

Absolutely awful experience. I usually go to the Dealership in Santa Monica believe me would be worth the drive in the future. This dealership lacks follow up and overall professional communicati Dealership in Santa Monica believe me would be worth the drive in the future. This dealership lacks follow up and overall professional communication. Not only were my services delayed I had to initiate the whole process which was completely exhausting. I am very accustomed to the service provider reviewing the services provided and fees at the completion of service and it never happened. I mean really I have no idea what is going on at the Oxnard Dealership. What I know for sure is there is NO reason to go back. Drive else where definitely worth the wait. More