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Mercedes-Benz of Palm Springs

Palm Springs, CA

4.6
198 Reviews

4095 E Palm Canyon Dr

Palm Springs, CA

92264

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Showing 198 reviews

July 31, 2016

THREE WORDS DESCRIBE THIS DEALERSHIP...."SLICK AND SLIMY" We were interested in an E400 and took our "trade in" car into this dealership. They saw it, evaluated it and appraised it and we agreed on a trade More

by Jimaroo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hedman? in sales and the sales manager, who never introduced himself.
Feb 08, 2017 -

Mercedes-Benz of Palm Springs responded

As we appreciate all feedback, your review seems like it is not up to our standards and I would like the chance to speak to you in greater detail about any issues regarding your recent service visit. Please feel free to reach out to me at your earliest convenience so we can make your next visit a full five-star experience. Gary Whitaker VIP Motorcars LTD gwhitaker@mbzps.com 760-328-6525

May 06, 2016

Service Department is Terrific So, OK, we know Mercedes service isn't cheap, but xxxx is it ever professional. Mike has been my service rep on a 2007 SLK and he's friendly, helpful, More

by R. Smebye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike,
May 12, 2016 -

Mercedes-Benz of Palm Springs responded

Dear R. Smebye,   Thank you for your vote of confidence. Our service team strives for seamless and organized care for the maintenance and performance of your vehicle.   Many have come to know Randy Profita, the Roadside Assistance Technician who arrives in the Mercedes van to assist with unforeseen events of the day with tools, equipment and supplies, bringing an advantage in expertise and service offering especially as you experienced it as complimentary. He has been working on the cutting edge of automotive technology as a certified Mercedes-Benz Technician since 1993. We are thrilled you experienced all of the above and thank you for sharing a glimpse into Mercedes-Benz Roadside Assistance and service.      Best Regards,   Mercedes-Benz of Palm Springs

April 22, 2016

The worse dealer ever! We placed our order for a 2016 SUV 300d in July 2015 with this dealer. My husband did a lot of research (truecar.com ) to find the true market value More

by author
Recommend Dealer
No
Employees Worked With
Andy (salesperson)
Feb 08, 2017 -

Mercedes-Benz of Palm Springs responded

I appreciate you taking the time to provide your honest feedback. If there are any issues you would like to go over regarding your service visits, please feel free to reach out to me at 760-328-6525 at your convenience. Your satisfaction is very important to me and I hope that we can make your next visit a full five-star experience. Please never hesitate to let me know when you are not fully satisfied with the service you receive. Gary Whitaker VIP Motorcars LTD gwhitaker@mbzps.com

November 14, 2015

Roadside assistance Have you had the experience of paying AAA dues for years, then when you finally call needing emergency help you are told it will be 2 or 3 hours befor More

by Sharon31
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Feb 08, 2017 -

Mercedes-Benz of Palm Springs responded

Thank you for taking your time to share your feedback with us and we look forward to always being here for you whenever you need us next. Gary Whitaker VIP Motorcars LTD

December 09, 2014

DO NOT BUY FROM THEM. Avoid this dealership! This dealership has very shady business practices and are extremely dishonest. I went into the dealership looking to purchase a specific vehicle. I More

by mercedesmercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy and Michael
January 12, 2014

I am writing this review after waiting over two weeks for a response from the service director and MB USA. Not the first issues at this dealership, MB USA stepped in last time and got things rolling. This ti More

by MBr320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
May 29, 2010

They try to rip you off with service that's not needed. I was made to feel as if I were some idiot that didn't know any better and have money to throw away. I have never left a business feeling the way they More

by Gkpoynter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric and service manager
March 04, 2009

I purchased the CLS 550 in February 2008. Brakes squeal. I have had it repaired under warranty five times. The squeal returns. I have not had this problem with other vehicles. Mercedes has refused to replac More

by Morris13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
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